Sam Edward Email & Phone Number

King Of Prussia

Abington, PA

• Create and manage Active Directory, Microsoft Exchange, and Remote Access accounts.
• Initiate and manage enterprise wide projects such as, but not limited to, building remote workstations and servers using VMware, deploying new applications and Windows updates using SCCM and installing new devices.
• Utilize Cisco IOS for switch and port configurations.
• Build, organize and maintain Citrix Xenapp infrastructure and migrate applications from Citrix Xenapp 6.5 to 7.12 environment.
• Responsible for monitoring and tracking active laptops using Computrace software and remove retired devices.
• Provide 24-hour on-call support for PC, server and technical issues.

Abington, PA

• Performed hardware installation and maintenance for desktop, laptops, printers and peripherals.
• Created and monitored tickets received throughout the hospital by maintaining excellent communication and teamwork to ensure client satisfaction.
• Designed and implemented various programs such as Citrix Xen Client while managing user access level with RES Software.
• Trained new interns across Abington Health System to update and utilize machines efficiently.

Abington, PA

• Assist faculty/staff and students with computer related issues such as using andinstalling Virtual Private Network (VPN) client software
• Open and close the campus computer labs before and after business hours

Abington, PA

• Developed an online Video Translation Unit for non-English speaking patients to allow equal level of services and resources.
• Monitored printers and managed backup tapes to be sent offsite for storage.
• Assisted in imaging and deployed new computers for the opening of a new hospital unit