Sam Ferrante Email & Phone Number

Us

Miami, Fl, Us

I am an adjunct instructor assigned to classrooms for Software Development Bootcamp course run by ThriveDX in partnerships with various colleges and universities.My role's responsibility ranges depending on the class. I can be expected to take attendance, present the lesson material, homework and quizzes, provide extra support in private meetings and office hours, and grade the assignments and projects that the students turn in.I have worked with NJIT, CSULB, SDSU, WISC, UNLV, and NYU to provide training on HTML, CSS, UI/UX, JavaScript, React, Python, SCSS, TypeScript, and AWS.

London, Greater London, Gb

In this role, I provided training and developed content for AWS developer and solutions architect certification courses. I monitored students’ performance and presented reports to client and management teams based on self-designed performance indicators and assessments to examine students. I also addressed queries and resolved issues to increase concept understanding in students.My major achievements in this role:• Acted as instructional designer for develop content and materials on AWS developer and incorporated various programming concepts such as Git and version control, Docker, and Terraform.• Received over 90% positive feedback from clients with average of 80% students’ pass rate.

Seattle, Wa, Us

My job included streamlining workflow for user requests by enhancing project outcomes and improving previous coding. I enhanced company’s IT infrastructure and provided metrics on its improvements. I performed root cause analysis to identify issues with software. Served as scrum master leading daily stand ups, sprint meetings, and retrospectives. I helped in hiring and training of staff members about company protocols and policies, while I also guided teams in designing, building, testing, and deploying changes to existing software. My notable accomplishments in the company:• Designed frontline ticket support in more than 30 software packages for 14 teams to improve productivity in the Sort Tech organization.• Automated high-volume task for team using JavaScript• Developed metrics dashboards for user requests to team using Redshift, SQL and QuickSight tool.• Provided on-call support on high severity tasks that required immediate troubleshooting and coordinating multiple development teams together to analyze root cause; incorporated Follow-the-Sun model to share day with sister team in India.• Created knowledge base and wrote technical documentation for my team to reference issues we received as tickets for each team

Seattle, Wa, Us

Worked for a team that worked on projects for a variety of other teams in the L&D organization of Amazon. I created code and fixed bugs for assigned projects in accordance with company policies. As a part of my job responsibilities, I also assisted development manager with various aspects of software design and coding.My accomplishments in the company included:• Developed simulated case management system using NodeJS, React and Express to help in training new staff members in company.• Developed JavaScript form to organize and export JSON to allow trainers and non-technical users to create use case scenarios for simulated case management system.• Conceptualized and designed troubleshooter in Python to determine user errors through SQL database stored in team's AWS account.

Seattle, Wa, Us

I was 1 of 10 employees in Amazon to be accepted into the newly launched Lab 206 program. Lab206 was a technical training program that offers associates a career path into technical roles by providing accelerated training and a hands on mentorship with Amazon developers.Notable achievements during my time in the program:• Performed as QA developer for team members and generated Java test cases to run on Selenium.• Developed resolution in Java to customer facing bug incorrectly calculating sales tax for a region

Seattle, Wa, Us

Being a technical account manager, I identified and resolved technical concerns of clients and sellers by phone and email. Issues vary from reports discrepancies, payments, shipments, inventory, and detail page appearance on Amazon.com.A couple of my achievements in this role:• Earned recognition as Specialty Mentor and Trainer for Seller Support• Trained new classes of associates and served as advisor answering "Andon" questions asked on call floor.• Involved in Kaizen event that improved Seller Support Andon Process with 30% less requests.

Participated in a hands-on engineering program where we are covering the following capabilities: AWS Account Creation; Virtual Private Cloud (VPC) set up; Identity and Access Management (IAM); EC2 (AWS virtual servers); High Availability; AWS Databases; Route 53 (DNS routing); Content Delivery Network (CDN); Management; Monitoring & Security Tools; Application Services; and the Well Architected Framework (WAF). At the end of the program I was responsible for setting up a new AWS account with a highly-available, highly-scalable WordPress server that mimics Zuggand's website infrastructure.

I first created Good Influence as a motivational social media blog, but it later expanded into selling heath and fitness equipment on Amazon marketplace. This was successful for a time.I had also created a Good Influence website with Wordpress and AWS to make it highly available and scalable. Lastly I created an Alexa Skill for users to request a motivational quote, be given one daily if user allows, and save their favorites.After a time, I lost focus on this project and side business and it focused instead on my career in software development.

Bloomington, Illinois, Us

I sold Home and Auto insurance policies over the phone at an inbound call center. I have previously worked at an agent's office and sold directly to the northern Phoenix area in person and over the phone via cold calling. I also handled complaints, service requests, and more.

London, Gb

I served drinks and food at ASU home football games. I mainly dealt with beer and wine. It was a very fast paced environment and I learned to work under pressure with a group of 4 - 7 people in a small area.