Sam Ferrante Email & Phone Number

US

Miami, FL, US

I am an adjunct instructor assigned to classrooms for Software Development Bootcamp course run by ThriveDX in partnerships with various colleges and universities.My role's responsibility ranges depending on the class. I can be expected to take attendance, present the lesson material, homework and quizzes, provide extra support in private meetings and.

London, Greater London, GB

• In this role, I provided training and developed content for AWS developer and solutions architect certification courses. I monitored students’ performance and presented reports to client and management teams based on.
• Acted as instructional designer for develop content and materials on AWS developer and incorporated various programming concepts such as Git and version control, Docker, and Terraform.
• Received over 90% positive feedback from clients with average of 80% students’ pass rate.

Seattle, WA, US

• My job included streamlining workflow for user requests by enhancing project outcomes and improving previous coding. I enhanced company’s IT infrastructure and provided metrics on its improvements. I performed root.
• Designed frontline ticket support in more than 30 software packages for 14 teams to improve productivity in the Sort Tech organization.
• Automated high-volume task for team using JavaScript
• Developed metrics dashboards for user requests to team using Redshift, SQL and QuickSight tool.
• Provided on-call support on high severity tasks that required immediate troubleshooting and coordinating multiple development teams together to analyze root cause; incorporated Follow-the-Sun model to share day with.
• Created knowledge base and wrote technical documentation for my team to reference issues we received as tickets for each team

Seattle, WA, US

• Worked for a team that worked on projects for a variety of other teams in the L&D organization of Amazon. I created code and fixed bugs for assigned projects in accordance with company policies. As a part of my job.
• Developed simulated case management system using NodeJS, React and Express to help in training new staff members in company.
• Developed JavaScript form to organize and export JSON to allow trainers and non-technical users to create use case scenarios for simulated case management system.
• Conceptualized and designed troubleshooter in Python to determine user errors through SQL database stored in team's AWS account.

Seattle, WA, US

• I was 1 of 10 employees in Amazon to be accepted into the newly launched Lab 206 program. Lab206 was a technical training program that offers associates a career path into technical roles by providing accelerated.
• Performed as QA developer for team members and generated Java test cases to run on Selenium.
• Developed resolution in Java to customer facing bug incorrectly calculating sales tax for a region

Seattle, WA, US

• Being a technical account manager, I identified and resolved technical concerns of clients and sellers by phone and email. Issues vary from reports discrepancies, payments, shipments, inventory, and detail page.
• Earned recognition as Specialty Mentor and Trainer for Seller Support
• Trained new classes of associates and served as advisor answering "Andon" questions asked on call floor.
• Involved in Kaizen event that improved Seller Support Andon Process with 30% less requests.

Participated in a hands-on engineering program where we are covering the following capabilities: AWS Account Creation; Virtual Private Cloud (VPC) set up; Identity and Access Management (IAM); EC2 (AWS virtual servers); High Availability; AWS Databases; Route 53 (DNS routing); Content Delivery Network (CDN); Management; Monitoring & Security Tools.

I first created Good Influence as a motivational social media blog, but it later expanded into selling heath and fitness equipment on Amazon marketplace. This was successful for a time.I had also created a Good Influence website with Wordpress and AWS to make it highly available and scalable. Lastly I created an Alexa Skill for users to request a.

Bloomington, Illinois, US

I sold Home and Auto insurance policies over the phone at an inbound call center. I have previously worked at an agent's office and sold directly to the northern Phoenix area in person and over the phone via cold calling. I also handled complaints, service requests, and more.

London, GB

I served drinks and food at ASU home football games. I mainly dealt with beer and wine. It was a very fast paced environment and I learned to work under pressure with a group of 4 - 7 people in a small area.