Sam Fraser Email & Phone Number

Hollywell, Qld, Au

Gold Coast, Queensland, Australia

As a Demand Planner since July 2021, I oversee demand planning for the piping segment of the business, encompassing over 11,000 stock-keeping units (SKUs) across multiple distribution centers and branches. My responsibilities include integrating two new business acquisitions into the planning systems, streamlining processes, and optimizing inventory management. I actively participated in defining demand planner responsibilities, determine logic for forecast exception review, and draft policies for new product launches and project ordering. Additionally, I facilitate cross-departmental meetings to ensure optimal stock levels and address market changes, while liaising with branches to meet project requirements effectively.

Gold Coast, Queensland, Australia

As an Inventory Planner & Operations Coordinator from August 2019 to July 2021, my role entailed managing supply and demand planning for 80% of the inventory across eight Viadux branches. This included analyzing sales trends, particularly for sporadic or project-driven product lines. I led the integration of the Viadux business into The Reece System (TRS) and collaborated with branches to establish safety stock levels and optimize inventory movement. Additionally, I created and maintained reports for suppliers, facilitating meetings to expedite product delivery and evaluate supplier performance.

Molendinar, Queensland, Australia

As a Project Coordination Group Manager at Viadux, I revitalized an underperforming project team through the implementation of new processes and comprehensive retraining. I managed, trained, and coached a team of four project coordinators and two university students, overseeing all aspects of major project delivery. My responsibilities included generating reports for customer progress updates, conducting regular customer meetings, coordinating delivery schedules, and reconciling delivery discrepancies. Additionally, I played a pivotal role in staff performance management and recruitment efforts to ensure team effectiveness and project success.

As Customer Service Manager at Viadux Gold Coast (January 2017 - May 2017) and Viadux Sydney (April 2015 - January 2017), I led and coached teams of five across customer service, purchasing, and estimating. I implemented streamlined processes and proactive customer service strategies, including training all staff on new ERP/CRM systems. During a period of business restructuring post-acquisition, I managed performance evaluations, recruitment, and staff training, contributing to continuous process improvement. Notably, I coordinated a branch relocation, overseeing office fit-outs, schedules, and stock reconciliation. Additionally, I served a six-month secondment as a key team member in the development, testing, and implementation of a new ERP/CRM system.

As a Sales Process Facilitator at Pentair, I assumed a newly created role overseeing the internal sales team, focusing on reviewing the order bank for accuracy, managing awarded major projects, and training new staff members. I provided training to new team members and assisted the estimating team as required.

Yennora, New South Wales, Australia

As an Estimator at Pentair, I undertook the responsibilities of performing take-offs for Water & Sewer projects, quoting major projects, addressing technical inquiries, coordinating project deliveries, and supporting internal sales. Despite having no prior experience in this role, I sought out knowledge from within a highly experienced team, mastering the position and eventually becoming a go-to person within the office.

As a Customer Service Officer, I managed internal accounts for NSW within a team of 7. My responsibilities included overseeing backorders, generating quotes for PV Solar systems with limited system design, addressing technical inquiries from customers, and managing stock allocation. One notable achievement during this role was implementing an electronic filing system, enhancing efficiency and organization within the team.

As a Logistics Coordinator in a maternity leave contract position, I handled various tasks including invoicing, data entry, generating customer and internal reports, coordinating customer service with suppliers, freight forwarders, and warehouse staff, purchasing, releasing customer orders, and communicating daily with overseas and local suppliers. A significant accomplishment during this role was seamlessly taking over the purchasing officer's responsibilities after her unexpected resignation, implementing a more effective purchasing system through process review and improvement.

As a Customer Service Freight Forwarding Representative, my responsibilities included managing a high volume of calls and emails daily, performing data entry tasks, providing quotes, organizing documents for customs clearance, invoicing, and overseeing accounts for over 50 clients. Additionally, I collaborated with shipping lines and coordinated delivery schedules with clients to ensure efficient logistics operations.

My time at King & Wilson encompassed various roles, starting as a Sales Coordinator, handling customer inquiries, quotes, and coordination of removals. Promoted to Import Controller, responsible for payments, container coordination, and customer deliveries. Later assumed duties as Branch Administration/Storage Controller/PA, managing reception, deliveries, and accounts. Notably, led a complete restructuring of the NSW storage system, demonstrating strong organizational skills and leadership abilities.