Sam Han Email & Phone Number

Operational Excellence:- Managed day-to-day operations by streamlining procedures and ensuring alignment with regulatory and compliance standards.- Identified inefficiencies and implemented process improvements to enhance productivity and member satisfaction.Policy and Compliance:- Developed and maintained operational policies to ensure adherence to industry standards and internal compliance requirements.- Acted as a key point of contact for audits, ensuring procedural integrity and regulatory compliance.Collaboration and Innovation:- Partnered with the tech delivery team to drive product enhancements, resolve technical issues, and ensure timely implementation of improvements.- Facilitated cross-department collaboration to address operational challenges and improve workflows.Strategic Problem-Solving:- Proactively identified and addressed operational pain points, reducing downtime and improving the efficiency of product management.- Delivered solutions that balanced member needs with organizational goals, contributing to overall business success.

Issaquah, Washington, United States

Branch Manager, Flagship BranchLeadership & Team Development: Spearheaded the management of a flagship branch, focusing on developing each team member to their fullest potential and setting clear strategic direction.Member Service Excellence: Delivered outstanding member service, consistently achieving branch goals and operational efficiencies.Team Building: Built a high-performing team that prioritizes controls and drives business results.Growth & Performance: - Increased new memberships and revolving loan units quarter over quarter in 2022. - Boosted installment loan dollars from 85.22% to target in Q2 to 159.42% to target in Q3.Talent Development: Promoted direct reports to leadership positions, fostering a culture of growth and advancement.

Bellevue, Washington, United States

Branch Excellence: Established the district's top-performing branch by mentoring, coaching, and maximizing the potential of individual team members.Mentorship Program: Created and managed the district-wide "Consultants to Consultant Mentor Program," significantly improving participating consultants' production performance.Outstanding Achievements: - Achieved 1st place among all BECU branches in Revolving Loan Units in 2021, reaching 188.44% of the target. - Secured 3rd place among all BECU branches in Installment Loan Amounts in 2021, achieving 157.01% of the target.

Renton, Washington, United States

Increased branch QA from 94% to 97% YOYIncreased branch NPS from 74.63% to 78.41% YOYAble to immediately increase Consumer Loan Origination Units from 108% to 138.96%Acted as Interim Manager for 5 months.

Recognized as one of the top performing consultant in the district.Accomplished 4th highest Loan Origination Units in the District in 2017.Finished above target for all different measurable categories.

Ankara, Turkey

Vision Casting & Recruitment: Served as the main vision caster for the program, successfully recruiting new members by sharing the organization's vision.Training & Development: Trained new team members and volunteers to perform at the highest level, ensuring a high standard of excellence.Business Management: Managed the rhythm of business operations, holding team members accountable for their responsibilities.Training Material Development: Developed new training materials for onboarding new team members.Conference Support: Assisted in the preparation and operation of major international conferences.

Greater Seattle Area

Comprehensive Product Management: Oversaw the entire product lifecycle, from sourcing and contracting to importing, marketing, and distribution.Stakeholder Collaboration: Worked with multicultural key stakeholders to advocate for products effectively.Successful Product Launch: Successfully launched a new handheld X-ray unit in the US market.Market Expansion: Expanded product market share in Latin America by securing a distribution contract with the government of Panama.

Greater Seattle Area

Employee Mentorship & Training: Mentored and trained new employees to ensure they were well-versed in World Vision programs and operations. Created and conducted ongoing training for existing team members.Course Development: Developed new training courses and materials, serving as the voice of World Vision for new team members.Team Management: Trained and managed up to 15 new hires per class for the World Vision Call Center.Process Improvement: Implemented improved processes for add-on products for the Korean bilingual team.