Lead a team of 30+ Marketing Operations Specialists, Supervisors, and Managers across six time zones, working and traveling worldwide to our agency offices to drive operational excellence and ensure the seamless delivery of marketing initiatives for multiple global brands.

Spearheaded end-to-end operational management for the Qure Group, playing a key role in drivingoperational excellence across all facets of the business, all whilst working very closely with the Managing Director. Oversight of operations for the whole organisation with direct senior manager reports, implementing strategic initiatives and ensuring seamless coordination among teams. Helping with recruitment for the company.• Directed the whole company’s transformation to a new CRM system, working with key stakeholders and developers. Utilising my expertise in Dynamics 365 and Power BI.• Managed impactful transformations by championing market-leading infrastructure improvements.• Prioritising excellent information security, systems automation, quality management and H&S.• As a team we successfully secured ISO9001 and ISO27001 certifications.• Devised and executed system upgrades across the organisation, focusing on automation, integration, efficiency, and analytics excellence. • Successfully launched and operationalised two SaaS products from inception, meticulously managing all operational and marketing requirements for a flawless market entry.• Directed and managed the Disputes and Complaints departments, orchestrating efficient resolution processes for customer concerns and optimising complaint-handling procedures.• Directed the comprehensive development of a custom CRM system tailored to meet the extensive operational needs of significant stakeholders like B&Q. Huge focus on UX/UI with this development.

Took charge of the strategic direction and performance of an e-commerce group, managing multiple brands and product lines, and overseeing 50+ staff while reporting directly to the CEO and actively participating at board level.• Formulated and executed a comprehensive business plan with a particular focus on operations, propelling revenue growth by a staggering 400%. Successfully expanded the group, realising an impressive 300% increase in the number of companies.• Collaborated closely with the Head of Operations to automate and enhance systems and processes, ensuring seamless functionality and operational excellence.• Provided comprehensive oversight of all aspects of the company's operations, including sales, marketing, product development, customer service, logistics, to finance, contributing to robust financial management, budgeting, and profit and loss responsibilities.• Led a team of senior managers and cross-functional teams, including worldwide freelancers, ensuring effective communication and collaboration across the organisation for cohesive and streamlined operations.• Spearheaded the implementation of new technologies to automate as much as possible, resulting in enhanced efficiency and reduced costs, aligning with strategic budgetary considerations.• Demonstrated relevant commercial experience in managing operations in a large complex and/or multi-faceted organisation.• Cultivated relationships with key stakeholders, including investors, vendors, and partners, as part of the continuous effort to strengthen the company's position in the market. Engaged with internal and external stakeholders to lead strategy, manage risk, and drive performance.• Represented the company at industry events and conferences, playing a pivotal role in elevating our brand reputation and expanding our professional network.

High level leadership position encompassing all Sales and Marketing responsibilities, guiding and directing a team of senior managers across diverse disciplines. This involved cultivating a high-performance culture and building a superb organisational ethos.• Directed and supervised all operational aspects of the business, taking a hands-on approach on automating processes.• Took leadership of the entire SaaS product due to my background. Led on the UX/UI for our software, ensuring optimal efficiency and aesthetics.• Steered the development and execution of successful multi-channel marketing campaigns, encompassing digital advertising, social media, email marketing, and PR, resulting in a substantial increase in brand awareness, heightened customer engagement, and successful lead generation.• Initiated and executed a thriving influencer marketing program, driving notable brand awareness and engagement within key target audiences. The outcome was a remarkable 30% increase in website traffic and a 15% rise in social media followers.• Collaborated seamlessly with cross-functional teams, including sales, product, and customer service, to ensure a unified brand and customer experience across all touchpoints, harmonising marketing efforts with overall operational goals.• Analysed and reported on key metrics and KPIs, such as ROI, customer acquisition cost, and customer lifetime value, leveraging insights to shape future marketing strategies and operational tactics.• Held a dual role in the development and meticulous management of the annual marketing and operational budgets, allocating resources effectively and efficiently to achieve overarching business objectives.

Spearheaded all operational, marketing and branding aspects of a SaaS fitness app, navigating its journey from inception to becoming a prominent market leader. Oversaw exponential growth with tens of thousands of active users and substantial revenue increase.• Directed all UI/UX for the app and took control of the full design focusing on creating the most user friendly and aesthetically pleasing app on the market.• Directly managed all aspects of finance, including profit and loss statements, budgets, and overall operational activities, ensuring financial health and strategic alignment.• Involved in every facet of the business, led the app's sales and marketing strategy, meticulously overseeing branding, user interface, user experience and marketing campaigns. Led a rapidly growing team of staff who all reported directly to me.• Personally curated and executed the social media strategy for the Brand Director, propelling their Instagram following from 5,000 to over 400,000 followers.• Played a hands-on role in overseeing operations, including budgetary control, financial planning, and day-to-day financial operations, contributing to the company's fiscal stability and growth.• Collaborated directly with the app's product and engineering teams, playing a hands-on role in developing new features and functionality. Contributions significantly enhanced the user experience, driving increased engagement and retention.• Forged strategic collaborations with external partners, including fitness influencers, content creators and agencies. • Actively participated in fundraising and investor relations. Presented the app's overall strategy and vision to potential investors, securing additional funding vital for growth and expansion.