Sam Jacobs Email & Phone Number

Akron, OH, US

• Point of contact for the client, technical teams, and business partners to build relationships and support over 60 VMWare Servers, 25 physical servers (Windows, Solaris, AIX, and Linux), three z/OS Mainframe LPARs, and.
• Work closely with the client’s and outsourced Security Teams to ensure ongoing compliance and timely implementation of necessary patches, safeguards, etc.
• Implement and manage a client specific weekly change management process.
• Manage customer escalation issues ensuring all elements of the service delivery are coordinated and worked to resolution utilizing Incident, Change, and Problem management processes that were created and implemented by.
• Managed the assembly and oversight of a 24x7 ServiceDesk and implemented SysAid as the ITSM tool.
• Provide Project Manager for the implementation and upgrades of applications, tools, Operating Systems, networks, storage, etc. spanning multiple engineering groups for both hosting and application services.

Akron, Ohio, United States

Responsible for overall delivery of IT services based on Outsourcing Agreement between Swagelok Company and Xerox Global ServicesManaged outsourcing relationship between Swagelok Company, Siemens IT Solutions, and Xerox Global Services.Responsible for the management of five onsite deskside practice technicians that provided break/fix and software support.

Managed a diverse workforce supporting multiple clients and services in accordance with respective contractual service levels. Assembled a server support team consisting of engineers; that successfully migrated and supported over 100 Windows based Servers from the client's datacenter to an Affiliated Computer Services datacenter for CarMax Inc.Led a team.

Responsible for architecting and implementing a centralized infrastructure that would be used by thousands of users across the United States, Mexico, and Canada.Assisted with the design and implementation of a Windows Terminal Services farm utilizing Citrix Metaframe that enabled the successful migration of thousands of end users to an environment that was.

Responsible for the overall strategy, architecture, implementation, and support of all IT systems.Purchased all technical equipment including desktop computers, file servers, printers, software packages, etc., while negotiating competitive pricing to keep within budget.Setup and maintained all hardware, software, and operating systems. Installed Category 5.

Supervised and provided direction for a team of six support personnel responsible for helpdesk services, desktop support, as well as Netware Server administration. Led team to successfully consolidate four separate sites to establish an Aetna US Healthcare "mega-center" consisting of over 300 employees.Managed helpdesk services to provide first, second.

Diploma, Accounting

Education record

Managing Information Technology Projects Certification, October, 2003 Related Coursework Leadership versus Management Developing Winning.