Sam Williams Email and Phone Number
An ambitious, experienced and energetic business professional, specialising in business development, customer service, relationship management and the delivery of business strategy to support business goals. Demonstrated leadership capability of developing and leading highly effective teams. Reputation for creating and building strategic alliances with external and internal organisational leaders, recruiting and developing highly effective teams, and driving business results. Persuasive communicator and assertive negotiator who is equipped with exceptional relationship management skills. Highly driven and results focused, experienced in the identification of new business opportunities.
Nsw Department Of Planning, Housing And Infrastructure
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Director Customer Services And OperationsNsw Department Of Planning, Housing And Infrastructure Jan 2024 - PresentNew South Wales, Australia
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Director Customer Services And Operations - Crown LandsNsw Department Of Planning And Environment Dec 2021 - Dec 2023Newcastle, New South Wales, Australia
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Director, Business Centre (Customer And Systems, Crown Lands)Nsw Department Of Planning, Industry And Environment Jul 2019 - Jan 2021Newcastle, Australia
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Manager Business Centre, Customer And Business Services - Crown LandsNsw Department Of Planning, Industry And Environment May 2018 - Jul 2019Newcastle, AustraliaManages a large, geographically dispersed transactional function that administers, and provides a customer advisory service, for Crown Lands in NSW.
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Head Of Asia Fund ServicesFidelity International Jun 2014 - Jul 2016Hong KongAsia FundsNetwork is a mutual funds platform service offering diversification and investor choice to wealth private investors, by offering Fidelity offshore funds as well as a selection of other best of breed Asset Management companies.Accountable for the management and lead of the Asia platform and product across Hong Kong and Taiwan; including management of external fund providers and transfer agents. -
Associate Director - Head Of Key Account ManagementFidelity International Sep 2010 - Jun 2014UkLead multiple specialist senior relationship management and regional account management teams, providing a differentiated service model to key strategic partners. Developed and executed key initiatives to support client servicing needs; acting as a business consultant to support business goals, through full utilisation of the platform offering including business integration.
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Head Of Uk Fund Partner Business OperationsFidelity International Jan 2006 - Nov 2010Manage a client facing senior relationship management team which acts as an interface between the FundsNetwork platform business, distributors, fund management companies, and service providers. The principal focus is to build key relationships and work closely with external companies to ensure growth of business, operational efficiences and adherence to the service standards.
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Customer Services ManagerFidelity International 2001 - 2006UkLead and managed a team of 70 staff, including client contact centre, client relations and risk managment dedicated to three distribution channels; ensuring exceptional service is provided through efficient and productive processes. Cross border management with the India client services areas to collaborate and work efficiently as a single team in order to deliver world class service to our clients.
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Graduate Customer Account ExecutiveFidelity International May 1998 - Jan 2001Uk
Sam Williams Education Details
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Human Resources Management And Services -
Business Administration And Management, General
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Public Policy Analysis -
Sir John Deane'S Sixth Form College
Frequently Asked Questions about Sam Williams
What company does Sam Williams work for?
Sam Williams works for Nsw Department Of Planning, Housing And Infrastructure
What is Sam Williams's role at the current company?
Sam Williams's current role is Director Customer Services and Operations, Department of Planning, Housing and Infrastructure - Crown Lands and Public Spaces.
What schools did Sam Williams attend?
Sam Williams attended University Of Newcastle, University Of Newcastle, University Of The West Of England, Sir John Deane's Sixth Form College.
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