Sam Ly Email & Phone Number

United States

United States

Buford, Georgia, United States

To transform the hearing experience so people can enjoy all they have been missing in the world.

Greater Atlanta Area

We solve common business challenges in contact centers around agent productivity, agent efficiency, and agent attrition. We do this using our contact center technology which has the look and feel that user's expect to see when to come to work.

Peaachtree Corners, GA

• FLEETCOR distributes fuel cards and workforce payment solutions within the Financial Data Services industry, globally. Reporting to the VP of Outbound Sales, provide inbound and outbound client support levering product.
• ️Bolstered individual close rate and achieved 129% of projected sales goal within the first 90 days; cultivated accounts with detail and sense of urgency producing additional sales opportunities that stimulated account.
• ️Built and managed a consistent pipeline of qualified sales leads through territory expansion, utilizing data-driven sales forecasting techniques for key performance predictions.
• ️Partnered with internal stakeholders to forecast sales trends, analyze market data, and develop sales and marketing campaigns to stimulate account growth.
• ️Distinguished client and account challenges through laser-focus analysis and research to make consultative decisions in coordinating products and solutions through the sales discovery and closing process.

Minneapolis, Minnesota

• NuEar is a consistent leader in manufacturing state-of-the-art digital hearing instruments since 1976. Reported to the Director of NuEar Sales, conducting market analysis, account maintenance, and superior relationship.
• ️Fostered long-term relationships through effective communication that drove client referrals, account reactivations, and new business development.
• ️Increased unit sales within two years through market expansion and strategic client acquisition; efforts led to a 130% growth rate, capturing the award for Territory Support Manager of the Year.
• ️Grew revenue by $1.8M over two years; earned the Spirit Award for diligence and partnering with customers to evangelize the long-term product value and return on investment.
• ️Performed strategic account management by preparing marketing plans and analyzing unit trends, price monitoring, and renegotiating contracts to close market gaps.

• Starkey Hearing Technologies designs develops and distributes hearing aid solutions and communication support through mobile technology. Reported to the Director of Sales, drove the regional book business through lead.
• ️Provided solutions for under-performing accounts through collaborative efforts, and extensive needs analysis in alignment with business and client objectives; effort revitalized client resistance by removing obstacles.
• ️Partnered with internal and external stakeholders to provide a client-centric experience that converted lagging sales activities to a 95% close ratio.
• ️Gained in-depth and ongoing technical product knowledge in custom programmable hearing devices to provide a consultative solution that reinforces customer value.

• Audibel is a privately held and American-owned brand of Starkey Hearing Technologies recognized globally as the premier provider of hearing technologies. Reported to the Director of Customer Service and Training.
• ️Collaborated with leadership to drive communications within departmental staff through effective coaching and training sessions designed to foster a client-centric culture, efforts led to 100% employee retention rate.
• ️Supervised staff performance, and Implemented streamlined process standards and internal procedures, enhancing workflow efficiencies to exceed company standards.
• ️Provided training support and served as the escalation point of contact for associates to remove barriers and ensure client satisfaction.