• Leads and mentors a Team of 10 Account Managers, ensuring high work ethic, efficiency, and professionalism• Oversees 40MM in yearly ad spend across Google, Microsoft and Meta advertising• Drives team performance metrics including churn rate, product adoption, and book growth to meet department standards• Provides ongoing training and support to enhance team skills in troubleshooting, communication, and digital marketing trends• Interviews and Trains new Account Managers on Departmental processes and best practices for Paid Media initiatives• Manages client relationships and digital marketing strategies for a portfolio of small to medium-sized businesses, ensuring client satisfaction and campaign success

• Managed a book of over 120 of PPC, Social, SEO, Email and Amazon Clients totaling over 12.5 MM in ad spend• Onboarded new clients through referrals and existing clients• Handled client escalations, takes on and retains escalated clients from other employees• Trained and coached Teammates, provided support to other Teams as necessary• Retained and upsold existing clients on various management products, cross-sells new clients • Remained current on all products, Industry Trends through ongoing trainings and workshops

-Manages a book of PPC advertisers to maintain and develop an advertising relationship through a consultative and strategy driven approach-Provides analysis of existing PPC campaign performance and devise actionable insight for recommendations and strategies to align with client objectives-Remains current with industry trends while continually leveraging new tools and industry best practices to boost efficiency of campaigns-Identifies and reports on key performance indicators and opportunities for improvement on a regular basis-Recommends website conversion optimization changes for clients

-Managed and provided data analysis for BIKETOWN WHQ, Nike’s on-campus bikeshare program-Organized, assigned and maintained reserved parking for Vice Presidents, Executives, etc.-Assisted Traffic & Logistics Coordinator, Transportation Coordinator-Collaborated cross-functionally with different teams on various transportation projects-Handled transportation-related customer service questions and issues

-Facilitated the marketing, testing and launch of the Nike Taxi+Shuttle Mobile App-Procured, scheduled and managed subcontractors to meet company and employee deadlines -Managed maintenance costs and vehicular records for all Nike fleets -Provided solutions for parking, traffic and logistics on campus

-Awarded as the "MVP" of the Customer Service Team FY 2015-Managed Customer Service for 10 communities with over 300 homes -Procured, scheduled and managed subcontractors to meet company and customer deadlines -Managed complex and multi-faceted Repair Projects-Trained New Hires and Summer Interns for 6-week rotations-Provided support to both the Sales and Construction Departments-Interacted with customers on a daily basis to assure their concerns are addressed in a timely and professional manner

-Prospected Accounts through outbound calling-Collaborated with ExpertConnect Team to provide IT solutions to Businesses -Engaged with Customers using a smart and consultative approach

-Helped maintain over 45 different parks and natural areas-Gained driving experience on various dump trucks and trailers-Provided event support for concerts drawing more than 7,000 people-Marketed events by strategically placing signs on local high-traffic roads-Provided supervisory oversight to ensure event success-Organized event setup and breakdown

-Led and supervised over 20 children ages 4-14-Created active and engaging sports games-Instructed children the fundamentals of various sports

-Managed games and supervised children-Provided score clock assistance-Handled disputes between both coaches and players