Organising and leading group cycle rides around the Surrey Hills, including facilitating bike hire for clients. I am responsible for the safety and well-being of all riders in my group and all outings are based on the individual goals and requirements of visiting cyclists, ensuring they have an unforgettable ride in the beautiful Surrey countryside.

I founded DittonDGM in 2020 to enable small businesses and charities in Surrey to gain the online presence they need. We know that money can be tight, and help our clients understand how to get noticed in their operational area - maximising their reach while minimising their financial output using local SEO, content marketing, social media management, and all aspects of organic digital marketing.

Outline:Contributing towards the foundation’s ‘Virtual Evensong Campaign’, which involves working on integrating digital assets, raising brand awareness, collaborating on marketing campaigns, as well as measuring the efficiency and effectiveness of digital channels.Key Responsibilities:Evaluating and implementing improvements on the foundation’s digital strategy, researching the latest digital tools and interactive trends, creating effective digital strategies, driving value for the foundation, analysing and reporting on digital campaigns and user data, mapping out how digital assets will be optimised for the foundation’s results, setting digital marketing strategies using all necessary tools, such as website, emails, social media and blogs.Researching current strategies to identify new opportunities, analysing web traffic metrics and suggesting solutions to boost web presence, monitoring SEO and marketing metrics to forecast trends, keeping up-to-date with our audience’s preferences and proactively suggesting new campaigns, establishing best practices in digital marketing, staying up-to-date with digital technologies developments.Key Achievements:Raised over £12,000 in the first week after lockdown for as-live YouTube event, as part of the pre and post- marketing team, by utilising data analysis + retargeting to promote charity donations.

Key Responsibilities:Performing and arranging musical scores for orchestras, bands, and small ensembles, using knowledge of music theory and instrumental and vocal capabilities, transposing music from one voice or instrument to another to accommodate particular musician in musical group, adapting musical composition for orchestra, band, choral group, or individual to style for which it was not originally written, copying parts from score for individual performers, determining voice, instrument, harmonic structure, rhythm, tempo, and tone balance to achieve desired effect.Key Achievements:Spearheaded a number of orchestras and groups, such as, English National Opera, Bournemouth Symphony Orchestra, Chamber Orchestra of London (Abbey Road Studios), Kate Rusby Band, Philharmonia Orchestra, BBC Symphony Orchestra, as well as Oompah Brass.

Key Responsibilities:Scheduled content publications for the brand’s Instagram platform, crafted and edited pertinent content, covered all stipulated talking points, shared highly visible links to the brand’s website, combed through audience's feedback to ascertain their insights, conveyed authentic enthusiasm throughout each publication.Created and presented written recommendations for earned media performance improvements, prioritised findings and developing an action plan to ensure the brand’s online growth, strategised, implemented the brand’s Instagram campaigns.Key Achievements:Played a pivotal role in developing the brand’s Instagram account, expanding the brand’s promotional campaigns.Created content for brand’s website, such as blogs: https://www.iffleyroad.com/blogs/journal/tagged/author-sam-pearce

Key Responsibilities:Delivered quality service to customers by responding to and resolving any enquiries and concerns that arose, maintained solid familiarity with the layout of all stock presented; increasing sales opportunities, identified customer needs in order to offer relevant products and offered alternatives when necessary.Processed refunds in-line with relevant procedures and handled any faulty goods as required; supporting loss prevention targets, worked with the back office team to ensure sufficient stock levels, also liaised with management and peers alike; mitigating low levels of stock.Provided extended support to stock room and ensured accurate reconciliation during stock takes and provided assistance during deliveries, handled tills when required and ensured accurate entry of every transaction, opened and closed store, administered weekly banking.Key Achievements:Developed positive and profitable relations with customers, by building strong customer loyalty through services and assistance, which involved assisting hundreds of runners in choosing the right kit for their goals; through using in-depth video gait analysis, leading to a significant drive in customer retention and satisfaction levels.