Sam Peglow Email & Phone Number

Saint Paul, Mn, Us

New York City Metropolitan Area

As a Strategic Account Manager at Gooten, I work closely with our largest clients to drive revenue growth and retention by building value-driven relationships and aligning Gooten’s offerings with client goals. I serve as the primary point of contact, identifying opportunities for upsell and expansion while mitigating churn. My role is deeply collaborative, partnering with cross-functional teams to ensure the successful delivery of strategic initiatives and maintain long-term, high-impact client relationships.With a focus on understanding market trends and account-specific needs, I proactively monitor performance, deliver insights, and drive results. From managing C-suite relationships to orchestrating internal resources, I ensure smooth, impactful execution of client growth strategies.🔑 Key Skills: Account Growth Strategy, Revenue Retention, Client Relationship Management, eCommerce Expertise, Project Management, C-suite Engagement, SaaS & Tech Provider Insights.

Brooklyn, New York, United States

Manage enterprise-level accounts in the US market by cultivating relationships, resolving escalations, securing repeat business, and inspiring client loyalty. Lead multi-disciplinary teams for small-to-medium-sized projects. Develop customized success plans for sellers. Utilize in-house tech, Salesforce, Tableau, and SQL for tracking metrics and developing seller growth. Review seller feedback, identify knowledge gaps, and collaborate with internal teams to create opportunities. Partner with global teams in identifying project milestones, mapping seller journeys, and forecasting product demand. Conduct site visits, lead presentations, and utilize seller needs in creation of customized business models.• Developed new Time-Bound Account Management program currently used by US & EU teams• Oversaw 3 direct reports in US account management team• Average 108% quarterly target completion• Grew portfolio weekly GMV from $60k (August 2020) to $5.8M (January 2023)• Currently manage 6 enterprise accounts

Brooklyn, New York, United States

Managed client relationships by engaging customers, identifying needs and concerns, and providing solutions. Improved efficiency and prepared company order files, overseeing 4.5K orders worth $1M+ weekly. Drove productivity by directing weekend customer services teams, providing leadership, and monitoring performance to ensure attainment of target KPIs. Resolved client queries via live chat, email, phone, and social media. Enhanced B2C marketing and communication by producing client-facing copy. Partnered with Operations Manager in introducing new seafood species, developing new revenue streams. Collaborated with UX/UI team, launching new sections of company website.• Efficiently processed and directed shipping of orders valued at $1M weekly• Boosted corporate visibility and brand profile, growing company member base from 2K to 55K+ members• Successfully analyzed and resolved 30K+ customer inquiries and fulfillment issues• Contributed to launch of new seafood species, including website copy & design• Promoted at 1 year to Member Experience Team Lead

Boulder, Colorado, United States

Supported efficiency of logistics operations by organizing and packaging products purchased through Elephant Journal e-store and Amazon page. Enhanced client satisfaction by engaging customers, responding to queries, and tracking shop inventory. Harmonized operations and shipping activities by negotiating agreements with USPS, DHL, and Amazon. Identified system inefficiencies, developing improvement strategies to optimize operations and shipping.• Propelled efficiency and productivity while delivering $10K in products monthly• Minimized business interruptions through efficient inventory tracking• Created Amazon account, consistently achieving 5-star Amazon shop rating• Successfully negotiated shipping table rates with USPS and DHL, guaranteeing 3 - 5-day international shipping, resulting in shipping cost reduction of 70% (avg. cost to ship dropped from over $15 to $3)• Introduced utilization of fully recyclable/compostable shipping materials made from already recycled materials

Master'S Degree, Organizational Communication, General, 3.84 Gpa

Dual Bachelor'S Degrees, Communication & Sociology, 3.57 Gpa

Activities and Societies: Delta Tau Delta Fraternity