EonX is an emerging FinTech that specialises in B2B money movements, Customer Loyalty programs and eWallets. The company is nimble, innovative and courageous. It constantly pushes the envelop to provide cutting edge solutions that creates a competitive advantage of it's clients.I am currently leading two teams that look after B2B payments, integrations with major travel and airline partners, and enterprise KYC solution providers to deliver a platform that is intuitive, secure and reliable.The teams are scattered all around the globe, including locally based team members coming from many different walks of life. My past experience has enabled me to promote inter and intra team collaboration, elimination or reduction of dependencies and improve productivity through proper planning, effective flow control and supportive work culture.

Being a small Regtech with hallmarks of a startup organisation, I worked across all layers of the organisation to ensure delivery of product outcomes to our customers from pre-sales and discovery to implementation and support.Meeting project implementation deadlines, keeping costs under the budget and constantly looking for innovative ways to increase the productivity across the entire delivery pipeline while safeguarding team wellbeing and promoting customer satisfaction are the key aspects I constantly strived for excellence while operating in this role.

Worked with three squads within the Digital Customer Experience (DCX) tribe that is responsible for the ANZ Mobile Banking App. In addition to ensuring that Scrum values, ceremonies and roles are understood and embraced by the squad, I played a key role in the end to end feature delivery process, collaborating with various other squads across the tribe to ensure that my own squads make smooth progress towards various release cadences we commit at the start of each sprint.As part of mentoring and coaching, I engaged with each team member, in order to explore her/his passions, strong points and areas of improvement, and to support her/him to be her/his best and to create a safer more enjoyable working environment for the entire team.

As part of this role, I took upon the challenging task of being the business analyst for two of the most agile and high performing digital teams - The team that looked after customer integrations (bespoke or commercial applications/platforms) and the team that looked after the entire Digital eCommerce website used by both retail and trade customers. My responsibilities involved working closely with the digital marketing team, helping them to clearly articulate their business vision and requirements, evaluate and measure the business value of each integration and feature implemented across four .com sites - reece.com.au | actrol.com.au | metalflex.com.au | reece.co.nzI also collaborated with multiple back-end solution delivery teams in a micro-services oriented API architecture using AWS and Kubernetes to provide innovative solutions and strived to continuously improve the way we operate as a team to both reduce waste and improve productivity.As part of my leadership obligations, I mentor junior business analysts and students on Industry-Based Learning (IBL) programs.

Working as part of the newly formulated customer integration team, my primary responsibility is to work closely with Digital Marketing Team to understand the long term customer B2B EDI strategy of Reece Group. Being part of a high performing team, I provide innovative solutions to assist the organisation help improve lives of our customers and branch network everyday.[1] Delivered a brand new solution that allowed Reece customers to receive invoices (bills) into their Xero accounting software directly. I was an integral part of enhancing the digital online platform to support user on-boarding which was carefully curated to be both simple and mistake-free. Also coordinated internal ERP related enhancements to push invoices which are finalised during the day through to the integration service. We saw around 700 to 800 customers on-boarding within the first two months of the launch and the customer feedback has been phenomenal.[2] Implemented a brand new online order processing platform based on micro-service architecture which is used by both desktop and mobile digital applications. The aim was to deliver a consistent user experience across all digital platforms while keeping implementation application agnostic.The same platform is designed to be scaled up to support B2B integrations with bespoke or off-the-shelf software solutions customers might want to integrate with Reece in the future.[3] Continuing on the success of Xero, delivered a similar integration with MYOB which allowed Reece customers to receive their invoices into MYOB application. The solution was based on the learnings by the entire team with Xero integration, that allowed us to further enhanced the customer experience and make overall solution more robust and intuitive.

* Implemented a new eCommerce gateway with improved security and scalability which utilises the latest RESTful API, Swagger online documentation and testing.* Delivered a new strategic B2B communication software product with 'Auto Update' feature which eliminated dependability on Service Desk involvement.* Deployed a cloud based project management tool, JIRA across all teams in Melbourne including complete internal process re-engineering increasing efficiency across project implementations, improving visibility and traceability of ongoing work.* Collaborated with a global implementation team, which was responsible for migrating Australian GS1 data pool platform to a new solution provider.* Implemented a web based EDI platform for all the customers of Star Track, a major 3PL in Australia. This new platform allowed Star Track customers to be in complete control of their orders and allowed Star Track to focus on delivering goods.* Delivered a web-based EDI platform for Omni-Channel suppliers of David Jones to integrate with their brand new online store allowing them to deliver purchased items efficiently and on time without mistakes.* Continuously provided technical details required by R&D Tax Rebate submissions to Aus Industry and internal auditing firm Price Waterhouse Coopers (PWC) which resulted in significant financial benefits for four years.* Successfully conducted project inceptions, sprint planning and post-implementation reviews involving the entire development team.* Conducted multiple requirement gathering workshops involving senior project stakeholders to identify the business problem, goals and scope of the solution.* Developed the long term product strategy for internal higher management review and approval which formulated the delivery roadmap for key products.* Provided advice to Service Desk in order to resolve major production issues either as interim solutions or workarounds till the affected software product was updated/fixed.

* Implemented a cloud based EDI messaging and supply chain solution for Harris Scarfe, which allowed their small to medium suppliers to be EDI ready with zero cost and certification requirements. It also provided an effective way to print labels which reduced errors while delivering goods.* Upgraded company’s core EDI platform to allow processing of messages based on sender, receiver and message type. This allowed greater flexibility in the way messages were processed freeing up capacity to process high priority inbound messages by 90%. The same improvement allowed the message processing capacity to be quadrupled without adding new hardware.* Obtained certification from APM Group, UK as a PRINCE2 Practitioner. This allowed Leadtec Australia showcase a more talented team during initial sales consultancy stage.* Successfully conducted multiple requirement gathering workshops which involved high-level stake holders at large organisations such as Woolworths, Masters, Dick Smith, David Jones, Star Track Express, Harris Scarfe and GS1 Australia.

Global Financial Crisis (GFC) and the birth of my first child; they both happened around the same time. It was a blessing in disguise for me.Looking back at those three months I stayed at home, spending time with my newborn son, taking care of him is the best time of my life. It allowed me to put so many aspects of life into perspective and taught me what's important in life.

Played the lead iSeries developer role which enabled Esanda to offer their legacy application as a digital solution to vehicle dealers and agents.This enabled their dealers to submit financial quotes seamlessly and receive final paperwork immediately in PDF format without having to access the centralised iSeries application which was both slow to access and complicated to setup for remote access.Esanda saved considerable amount on ongoing operational costs on equipment which had to be provided to the entire dealer network as a result.

* Implemented customer loyalty program for Bank’s credit card system across 11 countries in the region. This increased customer sign-up rate by 20%-30%.* Integrated customer credit card application with bank’s brand new internet banking system across 11 countries in the region reducing customer visits to each branch by at least 20%. It also improved customer payments made on time.* Delivered a project which integrated customer credit card application with bank’s brand new interactive phone banking system across 11 countries in the region. This lead to a significant decrease in support phone calls made to support staff increasing efficiencies.* Implemented a solution which linked core credit card application with credit assessment and application processing system across 11 countries in the region. This made credit card application processing much faster and error free increasing the number of new customer approvals.* Successfully migrated the entire credit card solution (hardware, communication solution, security module and all software components) to a brand new regional data centre without any interruptions. This enabled the bank to consolidate all applications into one single modern data centre which improved service quality and reduced associated costs.