AeroLeads people directory · profile
Sam Phung Email & Phone Number
Senior Manager, Global Customer Operations and Projects
at
Razer Inc.
1 work email found
@razerzone.com
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Senior Manager, Global Customer Operations and Projects
Location
Singapore
Company size
Who is Sam Phung? Overview
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Quick answer
Sam Phung is listed as Senior Manager, Global Customer Operations and Projects at Razer Inc., a with 1744 employees, based in Singapore. AeroLeads shows a work email signal at razerzone.com and a matched LinkedIn profile for Sam Phung.
Sam Phung previously worked as Senior Manager, Global Customer Operations & Projects at Razer Inc. and Manager, Ops & Projects, Customer Advocacy at Razer Inc.. Sam Phung holds Diploma, Information Technology from Temasek Polytechnic.
Company email context
Email format at Razer Inc.
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{first}.{last}@razerzone.com
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Profile bio
About Sam Phung
I am a seasoned customer experience leader in the consumer hardware business, driven by a passion for gaming and technology. My journey began with playing iconic PC games like World of Warcraft, Dota, and Diablo, which not only provided endless entertainment but also instilled in me a mindset of resilience and determination. The ethos of 'live, die, respawn' not only influenced my gaming strategy but also my approach to challenges in life and work — never give up and always learn from the experience.In my job, I've leveraged this mindset to drive success in customer experience. I constantly explore and try out different ways to min-max everything that I do by implementing technologies such as AI and automation, All of this with the aim to minimize workload and maximize time for exploring better tools and technology, while leaving time for gaming, of course.My career has also benefitted greatly from my gaming background, giving me unique insights into consumer behavior in the tech and gaming industries. This understanding has been pivotal in enabling me to enhance customer experiences and drive meaningful change in customer support strategies.I'm always looking to connect with fellow tech enthusiasts and gaming aficionados. Let's share insights, exchange ideas, and together, push the boundaries of what's possible in the world of technology and gaming.
Listed skills include English, Online Gaming, Video Games, Customer Relationship Management, and 30 others.
Current workplace
Sam Phung's current company
Company context helps verify the profile and gives searchers a useful next step.
Razer Inc.
6 roles
Sam Phung work experience
A career timeline built from the work history available for this profile.
Senior Manager, Global Customer Operations & Projects
• Lead and provide operational direction the Global Customer Operations (Hardware) Technical Support team to deliver projects for optimizing operational efficiency and improve overall customer experience• Oversee and manage global contact center operations to ensure achievement of key operational KPIs including Net Promoter Score (NPS), Customer Satisfaction (CSAT) and Service Level Agreements (SLAs).• Partner with internal stakeholders to deliver best-in-class customer experience by… Show more • Lead and provide operational direction the Global Customer Operations (Hardware) Technical Support team to deliver projects for optimizing operational efficiency and improve overall customer experience• Oversee and manage global contact center operations to ensure achievement of key operational KPIs including Net Promoter Score (NPS), Customer Satisfaction (CSAT) and Service Level Agreements (SLAs).• Partner with internal stakeholders to deliver best-in-class customer experience by advocating for business process improvements and policy changes Show less
Manager, Ops & Projects, Customer Advocacy
• Oversee day-to-day regional (Asia Pacific) contact center operations for technical support• Report, analyze and improve operational KPIs such as NPS, SLAs, AHT and other relevant productivity metrics• Lead and deliver cross-functional projects to enhance business processes and improve customer experience• Manage and drive resolution for C-suite & high-profile (VIP) customer escalationsAchievements: Awarded Rank #1 on Laptop Magazine Tech Support Showdown (2022)
Nov 2021 - Mar 2024
Technical Lead, Customer Advocacy
• Drive complex customer issue resolutions with internal technical & engineering teams• Manage and lead outsourced vendors to deliver best-in-class technical support• Deliver training for new product launches to outsourced contact centersAchievements: Awarded Rank #1 on Laptop Magazine Tech Support Showdown (2020-2021)
May 2018 - Oct 2021
Senior Technical Support Representative
• Deliver 3rd tier technical support to end-consumers & internal stakeholders• Develop & maintain knowledge of best technical troubleshooting steps to recurring product issues• Facilitate regional RMA & service center escalations
Sep 2016 - May 2018
Technical Support Representative
• Provide 2nd tier technical support to end-consumers• Analyze and validate defective returns• Organize and file documentation pertaining to warranties
Jun 2014 - Sep 2016
Team & coworkers
Colleagues at Razer Inc.
Other employees you can reach at razerzone.com. View company contacts for 1744 employees →
DS
Denis Sin
Colleague at Razer Inc.Singapore
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JL
Jocelyn Lee Shun Zhen
Colleague at Razer Inc.Federal Territory Of Kuala Lumpur, Malaysia
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DD
Devon Deng
Colleague at Razer Inc.Shenzhen, Guangdong, China
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DJ
Davizin Jordan
Colleague at Razer Inc.Niterói, Rio De Janeiro, Brazil
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AC
Ashley Ciriaco Ang
Colleague at Razer Inc.Singapore
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JO
Jasper Oh
Colleague at Razer Inc.Singapore
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DP
Dhon Paolo Hernandez
Colleague at Razer Inc.Philippines
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HA
Hadi Almassri
Colleague at Razer Inc.Wuppertal, North Rhine-Westphalia, Germany
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CH
Carlos Hernandez
Colleague at Razer Inc.Bryant, Arkansas, United States
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WO
Wenny O.
Colleague at Razer Inc.Singapore
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Denis Sin
Colleague at Razer Inc.Singapore
View →
JL
Jocelyn Lee Shun Zhen
Colleague at Razer Inc.Federal Territory Of Kuala Lumpur, Malaysia
View →
DD
Devon Deng
Colleague at Razer Inc.Shenzhen, Guangdong, China
View →
DJ
Davizin Jordan
Colleague at Razer Inc.Niterói, Rio De Janeiro, Brazil
View →
AC
Ashley Ciriaco Ang
Colleague at Razer Inc.Singapore
View →
JO
Jasper Oh
Colleague at Razer Inc.Singapore
View →
DP
Dhon Paolo Hernandez
Colleague at Razer Inc.Philippines
View →
HA
Hadi Almassri
Colleague at Razer Inc.Wuppertal, North Rhine-Westphalia, Germany
View →
CH
Carlos Hernandez
Colleague at Razer Inc.Bryant, Arkansas, United States
View →
WO
Wenny O.
Colleague at Razer Inc.Singapore
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1 education record
Sam Phung education
FAQ
Frequently asked questions about Sam Phung
Quick answers generated from the profile data available on this page.
What company does Sam Phung work for?
Sam Phung works for Razer Inc..
What is Sam Phung's role at Razer Inc.?
Sam Phung is listed as Senior Manager, Global Customer Operations and Projects at Razer Inc..
What is Sam Phung's email address?
AeroLeads has found 1 work email signal at @razerzone.com for Sam Phung at Razer Inc..
Where is Sam Phung based?
Sam Phung is based in Singapore while working with Razer Inc..
What companies has Sam Phung worked for?
Sam Phung has worked for Razer Inc..
Who are Sam Phung's colleagues at Razer Inc.?
Sam Phung's colleagues at Razer Inc. include Denis Sin, Jocelyn Lee Shun Zhen, Devon Deng, Davizin Jordan, and Ashley Ciriaco Ang.
How can I contact Sam Phung?
You can use AeroLeads to view verified contact signals for Sam Phung at Razer Inc., including work email, phone, and LinkedIn data when available.
What schools did Sam Phung attend?
Sam Phung holds Diploma, Information Technology from Temasek Polytechnic.
What skills is Sam Phung known for?
Sam Phung is listed with skills including English, Online Gaming, Video Games, Customer Relationship Management, Customer Satisfaction, Customer Advocacy, Customer Service Management, and Customer Experience Management.
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