Sam Reid Email & Phone Number

Responsible for overseeing the administration of the Visitor Experience team for the House of Commons. Duties include but not limited to :-Payroll-Rota creation-Managing an inbox that is available to queries from both internal and external customers including members of both Houses of Parliament. - Creating and publishing reports on business insights- Organising team events- Diary management- Creating communications publications- Delivering on site services to team members in the form of drop in sessions.-Delivery of training and development- Recruitment

Worked throughout pandemic as Assistant Visitor Operations Manager, mainly responsible for digital engagement such as producing virtual tours & webinars. Also responsible for line managing a team of tour guides, overseeing their development while curating and developing new digital content for the public who couldnt attend Parliament in person.

Responsible for overseeing the administration of the Visitor Experience team for the House of Commons. Duties include but not limited to :-Payroll-Rota creation-Managing an inbox that is available to queries from both internal and external customers including members of both Houses of Parliament. - Creating and publishing reports on business insights,- Diary management- Creating communications publications- Delivering on site services to team members in the form of drop in sessions.-Delivery of training and development- Recruitment

Manages daily operation of the visitor experience team at Parliament, during both commercial and business days at the Houses of Parliament.Part of team responsible for recruiting, training and managing an award winning team of tour guides.

London, United Kingdom

London, United Kingdom

Nvq Level 2, Activity Leadership, Pass

Gcse'S