Sam Sutton Email & Phone Number

Coventry, England, United Kingdom

My role as a Service Advisor is to meet and greet clients, check in their vehicle’s and go over job cards with the clients and deliver the best experience possible, customer service wise and clients experience with the retailer.After the meet and greet process, check in the vehicle and keep track of the progress throughout the day, contacting clients with any updates and when their vehicle is ready to collect.I achieve this by leasing with the workshop, valet team, body shop whatever the vehicle is in for I have to communicate with other departments to try and met the projected timescale of the work being done. Towards the end of the clients time with us I invoice and take payment for any work that has been done, giving the best service possible and walk clients to their vehicle and with it being presented with a freshly washed and clean vehicle.

Small Heath, England, United Kingdom

Having applied for higher positions within Argos one manager I spoke to in Small Heath had a position open up to take me under her wing and help me gain the experience and further skills to progress within the business. Small Heath is a big and very busy stand alone store so this is a massive step up from the store in stores I’ve worked in previously

Canley

Moved back into Canley as Trading Support Manager using my knowledge and skills gained from running Kenilworth and applying these to the role in a bigger busier store.

Kenilworth, England, United Kingdom

A management restructure happened within Argos and Sainsburys so they got rid of team leaders and changed it to trading support manager roles, there was a possible risk of redundancy as roles everywhere was reduced.I was successful to keep my job and progress to Kenilworth Store in Store as Trading Support Manager and helped manage a store within the difficult transition through COVID, overall losing the store manager role in store so me and another TSM had to run the store between us and help met the targets and goals set for the store.Completed a Sainsburys Cohort - Leading starts here to gain more knowledge and skills

Canley

Moved from Banbury to Canley as stock team leader in a bigger and busier store to further develop myself in a bigger team, same responsibilities as Banbury.

Banbury, England, United Kingdom

Progressed to a Stock Team Leader in a Sainsburys Store in Store, developed and helped lead a brand new team in a brand new store. Responsible for running and managing the store when I was in, cash office & admin, interviewing colleagues, colleague 121’s and helped develop 2/3 colleagues to become a team leader level and progress within company.

Royal Leamington Spa, England, United Kingdom

Argos assistant in stock and customer service while I was at college, then progressed on a couple of courses through Argos, retail skills level 2 and management level 3.Responsible colleague and key holder.

Motorsport Level 3, Motorsport, Pass

2 year course, with included designing and manufacturing our own off-road single seater buggy from scratch using metal materials.

Vehicle Maintenance And Repair Technologies, Pass

Education record

2 years of Sixth Form studying ICT, Travel and Tourism and Forensic Science

Education record

Secondary School