➢ I collect, clean, and identify patterns, trends insights and solutions to business recommendations based on the data collected. I would show stakeholder requirements using PowerBi to show stakeholder requirements on easy-to-use dashboards aiding new customer support targets, development changes and more. ➢ I created a relational database on SQL which allowed me to combine data from different sources to show stakeholder requirements. ➢ I analysed the market by researching… Show more ➢ I collect, clean, and identify patterns, trends insights and solutions to business recommendations based on the data collected. I would show stakeholder requirements using PowerBi to show stakeholder requirements on easy-to-use dashboards aiding new customer support targets, development changes and more. ➢ I created a relational database on SQL which allowed me to combine data from different sources to show stakeholder requirements. ➢ I analysed the market by researching competitors which led to key feature development and increasing sales. ➢ I improved customer satisfaction by identifying customer opinions through user feedback to help improve internal processes. ➢ I developed the customer knowledge base, created interactive hover-overs, and AI bots increasing customer interaction and support. ➢ I would clean bad data and normalise the standard therefore it can be used for business requirements.➢ I onboarding new clients from there existing software to ClubRight. ➢ I migrate clients data across to our system. Show less

➢ I managed a helpdesk of over 400 customers individually ensuring all queries were resolved with the highest level of customer care. ➢ I improved the onboarding process and managed customers from leaving the sales process to being up and running with the system using online meetings, phone calls, and emails. ➢ I modified customer data therefore it can be transferred onto our system.➢ I increased Revenue by identifying requirements and upgrading their package to reach their… Show more ➢ I managed a helpdesk of over 400 customers individually ensuring all queries were resolved with the highest level of customer care. ➢ I improved the onboarding process and managed customers from leaving the sales process to being up and running with the system using online meetings, phone calls, and emails. ➢ I modified customer data therefore it can be transferred onto our system.➢ I increased Revenue by identifying requirements and upgrading their package to reach their full potential. ➢ I created templates for the onboarding process which would free admin time creating a more productive workforce. Show less

➢ I helped customers with support queries to resolve problems which have arisen. ➢As an apprentice, I took part in a wide range of courses to expand my knowledge and skills such as Microsoft coding and logic, Microsoft networking fundamentals etc before taking part in a synoptic project to become a qualified level 3 IT infrastructure technician.To see all courses please find this in accomplishments.

➢ Troubleshoot and diagnose onsite support queries, attend site visits to setup hardware.➢ Assist with the company merge setting up hardware for new team members➢ Attend sites to install new hardware to complete the company merge.

Building a rapport with customers to provide the highest quality customer service.