Manages the Property Management Team responsible for a portfolio in excess of 400 properties.Responsible for company training and development, compliance and regulation,Passionate about people and getting the best ROI Leadership is all about people, caring about the little things makes a huge difference, that ultimately leads to team success.

Supported the Operational DirectorResponsible for training and development of the rentals team.Managed a team of Property Managers responsible for a portfolio in excess of 400 properties.Managed a personal portfolio of properties.Supported recruitment.

Personally responsible for the management of 150 private rental properties, in Malvern and Cardiff, within the company portfolio. Responsibilities included;• Ensuring compliance with current right to rent legislation, fire and health and safety.• Managing general maintenance and refurbishment projects.• Being the primary contact for tenants and relationship management.• Marketing of properties.• Dealing with the full end to end process of tenancies / preparing contracts /rent collection and arrears / periodic inspections/rent reviews /inventory / checkout /deposit administration.• Block Manager for six properties in Malvern.• Highly competent communicator building and maintaining strong relationships with key stakeholders.• Mentoring / Training of colleagues.

Specialising in letting of Student and Professional rooms in Worcester CityManagement of property stock on behalf of LandlordsEnsuring compliance of Health and Safety for HMOs

Scoped,framed and designed training solutions across various core and change initiatives.Consulted and managed key stakeholders and provided solutions that aligned to both HR and business priorities. Lead designer and programme owner for the national induction programme for Halifax Bank sales force.Designed blended training solutions for the management and development of the existing bank sales force and sales managers - circa 43,000 staff.Evaluated training solutions to continually improve performance and drive ROI.

Delivered training nationwide across the retail business.Primary responsibilities included delivering - core skills- behaviour and sales training- change training- management development

Worked in partnership with the Area Sales Manager to- reduce first year recruitment attrition.- advise on succession planning and management development.- support and provide day to day coaching and follow up training.- carry out competency based assessments, interviews and role plays as part of the bank recruitment strategy.

Branch Manager for 6 years responsible and acheiving both branch and personal targets.Sales & Service Manager roles in premier branches.Responsible for business development within town communities - to raise the bank's profile and procure additonal business through the intermediary market.