What is a CRM / MIS system?Customer Relationship Management/Management Information SystemA system (database) that has multiple features and processes that allows organisations to track, manage and process a "Customer's Journey" Why do organisations need a CRM?There are many reasons organisations decide to use a CRM system, from a recent survey of our clients these were our top answers!Security for Customer DataCentral place for organisational data and processesComplianceSales TrackingMarketingDocument StorageProjectsTask managementWith recent changes to the Data Protection laws in EU (GDPR) CRM and cloud systems are more important than ever to manage your customer data.CRM systems give you a secure way to store customer data & file sharing and this goes towards organisational GDPR compliance.Who are EngageCRM UK?EngageCRM UK are based in Swindon, England and we specialise in introducing a CRM system into an organisation and our implementation includes mapping current processes into SuiteCRM modules and procedures.Send us a spreadsheet or document and we can translate your business procedures into SuiteCRM modules and workflows!Throughout working with EngageCRM UK we will deliver online or onsite training sessions and can create custom step by step video/PDF guides.When our clients contact our support•Add / Remove fields•Change Layouts•Issues or errorWe aim to respond to all requests within 1 hour of receiving it, EngageCRM UK work closely with your admin users to help our clients use their CRM in their own way!EngageCRM UK Specialties:•CRM>Organisation Mapping•SuiteCRM•NextCloud•MobileCRM•QuickCRM•ReportsEngageCRM UK have been working with clients in many different areas!!• Education https://www.engagecrm.co.uk/education-crm/•Bespokehttps://www.engagecrm.co.uk/bespoke-crm/•Non-Profithttps://www.engagecrm.co.uk/not-for-profit-crm/See what our clients have saidhttps://www.engagecrm.co.uk/case-studies/