As Associate Director, I led the department's efforts in occupancy management, housing facilities, housing operations, housing assignments, and communication efforts for a housing department of approximately 3,000 beds and eight residence halls. I supervised three full time staff members and managed an operational budget. During my time, I revamped "turn"/move-in processes regarding unit readiness, re-structured staff organizational charts, and led the implementation of new efforts for housing contracts, housing selection, and operations.

A step above the area coordinator, I became fully responsible for the training and development of all student staff in the department (over 150 individuals) while managing both Northside area (1000+ residents, 3 buildings) and Centennial (apartment complex of approximately 500). I was responsible for facility management, training and development, recruitment and selection, and spearheaded divisional committees.

I oversaw an area of three co-ed buildings (suite-style and traditional) that consist of over 1,000 residents. The learning communities that I oversaw specialized programming for include Honors, SGSC (partnership with community college), College Assistance Migrant Program, Greek (women), and Sullivan scholars (education-majors receiving full scholarships). I supervised four graduate residence hall directors and indirectly supervise 34 resident assistants. I served as the chair of Student Staff Training and Development committee, where I lead all efforts regarding the training of all student staff (70 RAs, 30 Front Desk Workers, on-call response team of over 60 individuals, and front office assistants). I also oversee the training of graduate interns and graduate hall staff. I provided leadership to my area in the fulfillment of our residential curriculum. Additionally, I supported selection efforts and ensure my area meets standards in fulfilling duties related to housing operations. Extracurricular-wise, I serve on a committee to prevent bias related incidents. I also served on the Student Affairs Training and Employee Development committee, playing an instrumental role in providing professional development to the entire division of student affairs (over 100 employees).

I led the management and operations of a small housing department with just over 120 beds. I supervised six RAs and a part-time security worker. I ensured successful openings, closings, health and safety checks, and housing security. Through managing two separate halls (suite style and traditional), I ensured a vibrant residence life program through supervision of RAs' programming and Residence Hall Association programming. In advising RHA, I was able to change the institution's visitation policy. Additionally, I supported and assisted in Student Life activities.

I led all pieces of housing operations for a housing and residence life department with just over 1100 beds. I oversaw opening, closing, housing selection, room changes, occupancy management, health and safetiness, and maintenance and cleanliness. I contributed to the department's leadership team and indirectly supervised three area coordinators. Additionally, I oversaw the administrative processes for student conduct. I processed (scheduled, assigned charges, etc.) for over 100 cases that year. I also served as the institutional contact for our administrative databases for both housing and conduct.

As the Coordinator of Residence Life and Housing, I was in charge of housing assignments (processing applications, administering charges, and communicating with students regarding room assignments). I also oversaw the process of resident assistant selection and training. In addition to resident assistant training, I was responsible for resident assistant staff development throughout the year. I supervised one full-time residence life coordinator, and co-supervised up to 8 resident assistants. Overall, I provided management for the day to day operations of housing and residence life. Additionally, I helped bolster Campus Life by hosting programs, including cultural programs.

In my first year, I managed a traditional, all-female residence hall housing 239 residents. In my second year, I managed a modified traditional, co-ed residence hall housing 306 students. I supervised between 7 and 11 resident assistants, 4 desk workers, and 6 night cat desk workers during my time as a Residence Director. I oversaw the programming model and the RAs' implementation of programming. I was also responsible for the facility upkeep of the hall. During my time as a Residence Director, I assisted with the Spring 2014 African American Academic Achievement Ceremony, and the Fall 2014 Black Student Organization Retreat. I also secured over $9,000 in grants and co-sponsorships in order to implement the Tunnel of Oppression that I proposed and co-chaired. Lastly, I served as the co-chair for the professional staff selection and training committee, playing an instrumental role in professional staff training.

I shadowed and assisted a Graduate Residence Hall Director in the management of a co-ed, traditional facility with approximately 250 residents. I also edited marketing materials including the Student Success planner and the Housing website. Lastly, I worked with the Hall Council to produce an end of the year event.

I advised and counseled approximately 160 Criminal Justice students through their first and second year regarding academic issues and classes, school adjustment, career planning, and campus resources in order to promote academic development and retention. Special efforts were utilized in the advising of probationary students. Additionally, I attended orientation sessions assisting students in constructing their schedules.

I gained broad exposure to a variety of departments within the enrollment management side, including financial aid, registrar services, and admissions. Among other important experiences, I reviewed institutional data and projects, including retention data and the institution’s Complete College Georgia plans.

My primary duty was directing the Minority Advising Program, providing academic assistance and student development programs to aid minority students' success and to provide cultural education. Additionally, I supported the functions of the Educational Assistance and Student Engagement Center through assisting with disability services, student activities and Student Government Association. Additionally, I proctored tests, developed the Student Success Series, and performed other essential duties.

I developed communication pieces, including press releases, feature articles, and videos, which furthered the brand and story behind the institution. I also operated the institution’s social media accounts, including its blog, Facebook, Twitter, and YouTube.

I collected data and prepared documents for analysis by institutional review specialists in order to ensure proper administration of the Federal Student Aid program. I also responded to and redirected student issues and concerns.

I assisted in the Strategic Planning and Reporting compartment through reviewing, analyzing, evaluating, and drafting the organization’s progress in meeting strategic objectives. Through an intern project, I also developed and proposed Federal Student Aid (FSA) Cares, an employee volunteer initiative.

As a resident assistant, I provided supervision to residents in the residence hall, ensuring adherence to residence hall and university policy. I performed facility walk-throughs and inspections in order to minimize liabilities and strengthen security in accordance with risk management. Furthermore, I frequently advised and programmed in order to facilitate residents’ development academically, socially, and culturally. In 2009, I received the award for Resident Assistant Program of the Year.