Led the Social Impact Team in setting the social impact direction for APS's strategic priorities. Set-up projects, plans and programs for social impact solutions and engagement. These provided the APS with user focussed products, services and processes.Built and maintained networks and managed relationships with key stakeholders on identified issues. Developed supporting materials and representative actions that implemented APS's strategic priorities and aligned with the policy agenda:- Social impact development- Reporting and communication- Research and analysis- Member support- External representation and collaboration

Successfully collaborated to develop Policy on behalf of the APS during this time of key reform in the health / mental health space.

At this award winning agency I delivered evidence-based insights to improve Customer Experience (CX), advertising content and strategy. I partnered across numerous sectors with the Quant and Qual research teams to provide recommendations to improve organisational successes. Key focuses were in the areas of communications strategies, customer journeys, segmentations and value propositions:- Delivered qualitative research projects to support organisational goals and objectives.- Facilitated interviews, focus groups and online forums to identify insights - with staff to c-suite clients.- Collaborated with team on all business development activities to achieve personal and shared KPIs.

Managed 100+ research projects for 50+ organisations at this leading survey, research and consulting firm:- Leveraged Insyc's Culture and Voice of Customer Tools to deliver evidence based strategic advice.- Utilised employee engagement surveys to boost organisation's success through connections with staff.- Consulted to organisations to improve staff alignment to organisational goals.- Ran action planning consultation with staff to improve shared long term direction, team effectiveness, accountability and performance.- Practice group coordinator and relationship manager for the Government- Utlities Team

Key customer account Manager for this leading, Australian survey, research and consulting firm:- Consulted to organisations to improve organisational effectiveness and customer centricity.- Implemented research tools in areas of staff retention, community engagement, gender diversity etc- Customised research tools to organisation's needs, interpreted data and debriefed staff, Managers and Executives.- Provided recommendations to bolster staff commitment, culture and safety based on key drivers.

Freelance research; conducting communications audits, running pulse surveys, audience segmentation & recruitment. Running focus groups as part of wider research projects.

Ran employee research for leading UK brands to improve organisational performance. Key customer liaison. Project managed pan-European change management initiatives through staff, customer & consumer engagement.

Assistant within this leading advertising creative studio.Key responsibilities included acting as key liaison between advertising agency buyers and the creative team, managing creative jobs and their end-to end coordination and administration.