ServingAs a server at Jack Stack Barbecue, one of the premier barbecue restaurants in the Kansas City area, I consistently deliver top-notch customer service while boosting check averages by 30% or more. I achieve this by promoting signature appetizers, highlighted menu offerings, desserts, and a curated selection of alcohol and wine. My focus on customer satisfaction has resulted in winning multiple sales contests, demonstrating my ability to drive revenue while ensuring every guest enjoys a remarkable dining experience. Collaborating with a high-performing team in a fast-paced environment, I help cultivate a positive and supportive culture, contributing to our success.Hosting (Previous Role)In my previous role as a host at Jack Stack Barbecue, I welcomed and assisted over 400+ guests per shift, ensuring a seamless dining experience from arrival to departure. My responsibilities included managing reservations, addressing customer inquiries, and ensuring special accommodations like allergy menus were ready. This experience provided a strong foundation for understanding customer needs and creating an inviting atmosphere that contributed to repeat business.

(12 Week Internship) As a Marketing Intern at Paravine Marketing, I assist in the development and execution of multi-channel marketing campaigns, while conducting market research and analyzing trends to identify new growth opportunities. I contribute to the creation and optimization of digital content for various platforms, including blogs and social media, and manage content calendars to engage with online communities. I work closely with the marketing team to brainstorm and implement innovative strategies, support lead generation efforts through outreach and cold calling, and utilize marketing automation tools to streamline campaign processes. Additionally, I perform social media audits to aid in the sales process and participate in weekly collaborative projects and Bible study meetings, embracing Paravine’s faith-based company culture.

At Prime 9, I played a pivotal role in driving revenue and acquiring new customers through targeted marketing strategies at live events. In addition to managing daily sales tasks, I maintained customer relationships by conducting regular follow-ups to ensure satisfaction with our services. I analyzed event data to gauge success metrics, contribute to event planning, and handle essential administrative duties. This experience has not only enhanced my leadership and public speaking skills but also deepened my understanding of practical sales and marketing principles.

ServingFacilitated the training of new serving staff under protocols of the restaurant and managers, while ensuring their preparedness for their certification exam. Recorded food and drink orders and served customer requests to the highest standards. Implemented cleaning and resetting tables efficiently to reduce wait times. Provided tailored suggestions to customers by incorporating their personal preferences.HostingFacilitated the training of new hosting staff to restaurant standards & teammate satisfaction. Greeted and seated guests based on party size and server rotation. Helped buss tables efficiently to reduce wait times and helped servers bring chips & salsa to tables when needed. Cleaned entire front of house, host stand, and restrooms per shift.

Kept the drive-thru station well-stocked and organized to meet all customer needs. Worked quickly to document orders, answer questions and process payments, keeping high-volume lines moving and maintaining high customer satisfaction. Prepared drinks, ice cream and other special items to complete prepared food orders. Boosted customer satisfaction by quickly addressing and resolving complaints with food or service. Facilitated the training of new hospitality staff to restaurant standards and General Manager satisfaction.