Samantha Cedeno Email and Phone Number

Coordinates communications to students and send emails where appropriate.Follows up on FAFSA and missing document renewals for continuing students.Works on externship and graduation clearance process so students don’t leave school with a balance.Checks NSLDS to review student default status, overpayments and total aggregate loan limit.Answers inquiries regarding financial aid and student account issues via phone and email.Responsible for reducing Average Accounts Receivables for assigned student population, and be proactive about reaching out to them and assisting them finding alternatives for reducing their AR.Demonstrates knowledge of, and carefully follows all applicable federal and state compliance requirements and regulations including those prescribed by the Department of Education, accrediting agencies, CIE, and internal UMA policies and procedures.Effectively communicates compliance requirements to students and other staff as appropriate and quickly escalates any compliance concerns to the Compliance department.Other duties as assigned.

Conducted interviews and made hiring recommendations based on skill set.Maintained relationships with both clients and candidates.Successfully sourced and screened candidates for open job positions.Utilized job boards and networking to attract top talent for positions.Organized and coordinated virtual job fairs, attracting a diverse pool of talent.Regularly used and maintained multiple online systems for improved user experience and e ciency.Managed high-volume calls & emails.

Managed and optimized schedules for a team of 20+, ensuring e cient operations. Daily Function with online communications such as Outlook, Gmail , Excel, and Company system to communicate with 10+ Warehouses nation wide.Collaborated with department supervisors and plant manager to create e cient and e ective schedules including due dates, deadlines, and stock inventory.Utilized inventory management Strong organizational skills demonstrated through accurate order placement and detailed ling.

Schedule multiple appointments and Maintain high volume calls with excellent customer service.Assist the General Manager in all aspects of daily operations, including opening and closing procedures, scheduling, and inventory managementLead and support the team by providing ongoing training, coaching, and feedback to ensure high-quality service is consistently delivered Help develop and execute strategies to increase membership and revenueHandle customer inquiries and complaints in a professional and timely mannerManage the cleanliness and maintenance of the facility to ensure a safe and welcoming environment for our clientsCollaborate with the marketing team to plan and execute promotional events and campaigns to attract new clients