Responsible for prospecting new relationships with small/mid businesses and centers of influence. Acquired depth knowledge of payroll processing, compliance, HR, integrations, and benefits. Effectively showcasing capabilities of services, and software, adding education value when needed. Built value through probing questions, applying these to our products, and applying solutions to real life examples to upsell/close deals. Successfully building and maintaining a large pipeline, full sales cycles and quota. Proficient in high volume cold calling, field sales and meeting setting. Experience running prospect meetings, connecting with clients to build rapport and uncover needs. Proven closer, presenting our solutions, and driving home their value to upsell and close deals. Well versed in consultative sales process and price negotiations to close deals on first call or subsequent. Providing hands on support and problem solving through client onboarding process, to drive retention rates. Skilled in data collection of extensive and confidential business/personal information accurately. Successfully training every client on how to best utilize our technology, and navigate through their account capabilities and resources. Practiced relaying technical tax and compliance information in a clear and applicable way to drive retention. Successfully prospected and built-up new partnerships, with a 100% YOY retention rate for my referring partners. Receiving 75% of YTD sales from referrals, by accountants, bankers, brokers, and current clients. Proven successful in relationship building, skilled listening and remembrance of their personal and business goals and needs. Positioning myself and ADP as a valuable resource and partner.Achieved first year quota 100% YTD (receiving on time ADM to DM promotion), hit highest benchmark metrics, won 4 monthly awards for highest monthly sales in region, and received national recognition for Q4 2022 and January sales in 2023.

Led a team of hostesses, overseeing their training and onboarding processes, resulting in reduced turnover rates. Delegated responsibilities effectively, provided constructive feedback, and maintained organized teamwork and strategic seating arrangements during shifts. Acted as a liaison with management to ensure smooth operations. Utilized administrative skills, proficient in Microsoft Office Suite, including Excel for coding overhead costs. Managed filing systems, organized office spaces, and formatted training materials to support efficient office operations.

Managed guest seating communicated wait times accurately and handled all take-out orders efficiently. Presented and enforced seating policies, attire guidelines, and behavior standards, adeptly managing guest feedback and conflict resolution with tact. Demonstrated strong organizational skills in multitasking and effective team communication. Provided expert recommendations on wines, liquors, and appetizers, resulting in successful upselling of premium liquors and additional menu items at each table.

Managed guest seating communicated wait times accurately and handled all take-out orders efficiently. Presented and enforced seating policies, attire guidelines, and behavior standards, adeptly managing guest feedback and conflict resolution with tact. Demonstrated strong organizational skills in multitasking and effective team communication. Provided expert recommendations on wines, liquors, and appetizers, resulting in successful upselling of premium liquors and additional menu items at each table.

Student, Ensemble Performer