•Completed all point of sale opening and closing procedures, including counting the contents of the cash register.•Handled all customer relations issues in a gracious manner and in accordance with company policies.•Educated customers about the brand to incite excitement about the company's mission and values.•Shared best practices for sales and customer service with other team members to help improve the store's efficiency.•Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.•Followed merchandising guidelines to present visually appealing displays.•Analyze reporting and daily sales trends to make real-time strategic business decisions to drive results.Worked with the management team to implement the proper division of responsibilities.•Actively pursued personal learning and development opportunities.•Strategically scheduled team members to maintain optimal staffing levels at all times.•Supervised and directed all merchandise and shipment processing.

•Responsible for assisting the store manager on all operational duties and providing superior customer support for quality service, customer satisfaction and driving profitability.•Manages all in-store promotions and visual merchandising to exceed established sales goals.•Assists in distribution of work assignments to Associates while ensuring store maintenance, safety, cleaning •Appearance is up to company standards at all times.•Establishes effective communication with Associates to ensure all are appropriately informed of Charming •Charlie business initiatives and policies, including training and development of said employees.

•Perform administrative functions of marketing and property management departments to include •Accounts payable/receivable.•Generate leases for local tenants and events.•Ensure proper and accurate collection of insurance, signatures and funds associated with contract.Responsible for implementation, coordination and execution of corporate and locally mandated promotions and events. •Act as local human resources contact, handling all documentation in hiring process to include preparing payroll for mall manager approval.•Serve as property management liaison to community and customers in the absence of Mall Manager and Marketing Director.•Accountable for enhancing the profitability of Guest Services in order to maximize return on investment through sales goals and strategies.•Direct, manage and coordinate efforts of sales staff through creation of sales goals, strategies and cooperative efforts with related mall management and marketing activities.Oversee hiring and develop training and motivated programs for Guest Services representatives.