● Served as the main point of contact and liaison between largest Enterprise client of $6,000,000 ARR and the rest of the Engage Pro team● Leveraged technology to deliver value to multiple accounts at once through instructional tutorials, training materials, and creating campaign templates that clients can utilize● Worked as internal product owner on key client initiatives, including collaboration in discovery, feedback and pushing new functionality to production● Created and led a partnership with an external integration, including collaborating with external product and engineering stakeholders on best ways to utilize APIs, current product framework, and creating successful pilot projects that has led to the introduction of this integrated project for 75+ locations● Manages and directs a team of 6 who all contribute to client satisfaction, revenue growth and retention of product solution for 600 clients, $7,500,000 ARR● Directly partnered with Senior Product Manager to finalize 2025 product roadmap, including stack ranking feature enhancements and priority bug fixes● Worked with clients and external Third-Parties to ensure campaign compliance in marketing strategies, including updating policies as needed● Served as technical expert on CRM solution for different departments including Sales, Product and Engineering● Familiarity with SMS campaign requirements, TCR registration, carrier compliance and setting up end to end process within Twilio interface including webhook setupKey Accomplishments● Strategized client growth roadmaps for 250+ accounts which led to a 26% revenue increase between Q2 2024 and Q3 2024● Collaborated with key members of largest Enterprise client on best practices, content rollouts, and solution strategies which led to 57% data revenue increase, growing their data usage to $4,000,000 ARR● Created SOPs and client coaching practices which has led to complete product revenue increase of 34% year over year

● Utilized JIRA projects to track enhancements and bug cards, collaborating with product and development teams to ensure completion● Initiated beta testing efforts with customers and internal departments for quality assurance and to ensure a value-based product● Held regular status meetings with internal and external stakeholders to track progress against established milestones● Tailored product strategies with clients to drive satisfaction resulting in improved account retention in 80+ locationsKey Accomplishments● Worked with cross-functional teams to develop innovative solutions for complex problems which led to the retention of a strategic client who contributes $97,000+ ARR● Organized multiple client implementations and system launches resulting in launching 80+ locations and adding $600,000 ARR● Managed multiple deadline-heavy projects, handling 20+ implementations simultaneously

● Triaged incoming customer issues, swiftly identifying critical priorities and effectively managing multiple requests through JIRA● Collaborated with cross-functional teams to escalate and resolve complex customer issues, fostering a culture of teamwork and problem-solvingKey Accomplishments● Worked within a team of four to efficiently process, investigate, and resolve over 200 cases weekly

Led a team of 15 team members fostering a culture of customer obsession and excitement over the brand and products Optimized product selection using sales data, customer feedback, and market trends while remaining customer focusedManaged various projects ensuring adherence to deadlines, alignment with company goals, and adaptability to evolving variables that impact product availabilityKey AccomplishmentsLed employees through a complicated year of growth and hardship, resulting in 56% increase in weekly sales with minimal employee turnoverCollaborated with global development teams to implement and test experimental ordering software for the Southwest RegionDeveloped training for the rollout of new ordering software, creating SOPs to be used regionally