Samantha Houston work email
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Samantha Houston personal email
Highly skilled Product and Program Manager adept at leveraging stakeholder relationship management methodologies to foster effective communication and collaboration across diverse teams. Proficient in collecting and validating user and stakeholder feedback to drive product enhancements and ensure alignment with user needs. Experienced in overseeing sprint processes, release processes, and UAT to deliver high-quality products on schedule. Demonstrated success in assessing product success through improved business processes, goal achievement, and meeting KPIs. A proactive problem-solver with a keen eye for user feedback, committed to driving continuous improvement and delivering exceptional results.Skilled in working in Asana, DevOps, Atlassian JIRA, Trello and using PM methodologies: XP, Agile, Scrum. Skilled in Analytics Tools: Prendo, mParticle, Google Analytics, PowerBI, Tableau, and in CMS & CRM Platforms: SiteFinity, SiteStudio, Salesforce, Pardot, Marketing Cloud. Experienced in Real Estate Software: Listing Services, BrokerWolf, LoneWolf, Realogy Dash, Brokerage Engine.
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Product OwnerMetlifeUnited States
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Emerging Technology And Innovation ManagerH-E-BUnited States -
Digital Product ManagerH-E-B Sep 2021 - Present• Define and execute product strategies across 3 different domains - Identity and Access Management, Cost Management, and Facility Alliance.• Manage the product lifecycle from ideation to development by leading cross-functional teams, including UX/UI designers, business system analysts, and engineers, providing solutions to improve business processes. • Communicate product vision and roadmap to stakeholders to obtain buying across various business verticals.• Defined and prioritized backlog to deliver against strategic goals and initiatives, and to deliver a value-based product that aligns with customers and the business.
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Digital Product ManagerTexas Capital Bank Oct 2019 - Sep 2021• Defined strategic product roadmap for multiple digital experiences based on industry trends, business needs, and operational requirements.• Coordinated stakeholder approval to define, create, and deliver prioritized backlogs of user stories.• Collected quantitative research by creating usability testing studies to collect human insights on product designs and user experiences. • Primary liaison between business and development teams, communicating major decisions and awareness on any project risks.• Assisted in quality assurance triage to prioritize product defects and ensure timely resolution. • Managed vendor relationships and related deliverables, timelines, budget and delivery. -
Digital Product ManagerBrokerage Engine Apr 2018 - Jul 2019• Advocated for the customer’s perspective throughout the software development life cycle.• Subject matter expert for a suite of digital real estate brokerage tools.• Worked directly with business stakeholders to align the business’ vision with internal projects. • Prioritized customer feedback and negotiated solutions that aligned with the product roadmap.• Coordinated approval from internal and external stakeholders feature proposals via user stories. • Resolved issues with software and facilitated resolution by representing the business to the development team. • Responsible for usability testing and providing feedback directly to the development team.• Managed backlog by prioritizing the solution to either create, fix, or defer features. -
Sr Implementation ManagerBrokerage Engine Aug 2017 - Apr 2018• Managed a team with 3 direct reports, trained a team to coordinate ongoing projects, and manage launched customers.• Advocated for and advised multiple customers through the on boarding process to develop solutions unique to the customers’ business processes. • Developed timelines for implementation projects based on customer needs and expectations. • Hosted project kick off meetings and coordinated internal and external progress updates throughout the duration of each project.• Facilitated client software training tailored to customers business processes to ensure efficient operation and proper usage of software.• Reviewed external and internal support tickets to analyze trends and improve customer satisfaction.
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Account ManagerBrokerage Engine Nov 2016 - Aug 2017San Antonio, Texas Area• Built solid customer rapport with knowledge of the industry and support customized to customers’ business portfolio. • Managed relationships with multiple customers through effective communication and transparency. • Point of contact for the customer technical support team to resolve issues through collaboration and domain expertise. • Identified and ensured the customer was utilizing software for optimum efficiency. • Managed all facets of customer retention through CRM to give accurate reports to stakeholders. • Developed SOPs and expectations of position for future hired talent.
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Transaction CoordinatorKuper Sotheby'S International Realty Nov 2015 - Nov 2016• Managed real estate transactions for over 450 agents and 10 offices.• Generated Commission Disbursement Authorizations and ensured transactions are closed according to the agent's commission schedule and classifications. • Acted as liaison between parties including Agents, Paralegals and Title Companies. • Reviewed all contracts through lead generation software and identified lead classification. • Submitted contracts for Legal review and communicated missing requirements. • Responsible for day to day office administration tasks and first experience correspondence. -
Sales AdministratorKuper Sotheby'S International Realty Feb 2015 - Nov 2015
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Special Events RepresentativeDave & Buster'S Inc. Feb 2015 - Nov 2015San Antonio, Texas -
Special Events InternMessina Hof Winery And Resort Aug 2014 - Jan 2015
Samantha Houston Skills
Samantha Houston Education Details
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Leadership And Development
Frequently Asked Questions about Samantha Houston
What company does Samantha Houston work for?
Samantha Houston works for Metlife
What is Samantha Houston's role at the current company?
Samantha Houston's current role is Product Owner.
What is Samantha Houston's email address?
Samantha Houston's email address is sa****@****ank.com
What schools did Samantha Houston attend?
Samantha Houston attended Texas A&m University.
What skills is Samantha Houston known for?
Samantha Houston has skills like Event Planning, Social Media, Event Management, Public Relations, Social Media Marketing, Social Networking, Facebook, Marketing, Powerpoint, Time Management, Microsoft Office, Leadership.
Who are Samantha Houston's colleagues?
Samantha Houston's colleagues are Sandra Alfaro, Ali Bajouk, María Elena Díaz Pantoja, Cade L., Rani Deraoui, Rubén García Herrera, Mario Andres Cifuentes Vargas.
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