• Reviewing and enforcing policy on user generated content for a leading online video sharing and social media platform.• Consistently being a top performer with a 99.2% quality score from date of hire to present day.• Leading presentations for clients to showcase the team's workflow and processes.• Go-to policy agent for urgent client requests and ad hoc projects.• Champions @ Work Award recipient, for showing exemplary ability to go above and beyond their duties and exceeding client expectations.• Resolving tickets quickly and efficiently by investigating content for any abuse of established guidelines and policies.• Analyzing data and reporting emerging trends in content or suspicious behavior andstaying up to date with policy changes.• Maintaining a high level of emotional maturity and professionalism when dealing with graphic or disturbing material.

• Managed office operations by taking incoming calls, greeting guests, cleaning and stocking communal spaces, scheduling catering and distributing mail.• Processed and reviewed paperwork for signing on subcontractors.

• Counseled new patients on their insurance benefits, fielded phone calls, scheduled appointments and assisted with email inquiries.• Liaised with Worker's Compensation Adjusters to obtain and extend authorizations for Occupational Therapy and Durable Medical Equipment.

• Supported brokers with editing contracts, creating promotional materials and organizing marketing mailings.• Fielded all incoming calls, distributed mail, processed invoices and coordinated catering for meetings.

• Maintained complete and accurate drug logs for the hospital’s controlled substances, adhering to DEA guidelines.• Managed high call volumes, checked patients in for appointments and provided instructions for medications and post-op care.• Fielded and fulfilled various requests, including record requests, online appointment requests and prescription refill inquiries.

• Supported the Import & Export Departments by completing paperwork for US Customs and Border Protection, tracking live shipments, and drafting quotes for potential clients.• Assisted the Accounting Department by inputting invoices, paying statements, cutting checks and running tapes on all expenses on a weekly basis.

• Procured and proofread all incoming reports from doctors and forensic expert witnesses.• Liaised with attorneys, legal assistants, doctors and medical staff to obtain timely reports, keeping track of court deadlines for approximately 200 cases a month.• Handled all incoming and outgoing mail, invoices and payments.

• Handled all filing, calendaring and mailing for an employment law firm of three attorneys.• Communicated daily with clients, opposing counsel and departments in various courts in California.• Filed documents with Civil and Federal courts in person or online on a regular basis and kept track of court deadlines for 50 cases a month.