Samantha Ong

Samantha Ong Email and Phone Number

Customer Experience l Client Success | Account Management @ Carousell Group
Samantha Ong's Location
Singapore, Singapore, Singapore
Samantha Ong's Contact Details

Samantha Ong work email

Samantha Ong personal email

n/a
About Samantha Ong

As an account manager at Carousell, I bring five years of experience in customer support and a passion for fostering long-term relationships with our clients. I work closely with our customers to understand their needs and ensure that our products and services meet and exceed their expectations. Whether I'm working on a new project, addressing a concern, or simply checking in, I always strive to provide top-notch service and build strong partnerships. With my combination of experience and dedication, I am confident that I can help our clients achieve their goals and drive growth.

Samantha Ong's Current Company Details
Carousell Group

Carousell Group

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Customer Experience l Client Success | Account Management
Samantha Ong Work Experience Details
  • Carousell Group
    Sales Associate Specialist
    Carousell Group Apr 2023 - Present
    - 2023 100% Champion Club, USD406K- Q3 Top Sales Goods, 137% - USD153K- Biggest Deal Closed, USD75K- Carousell Chief Closer H1 2023, USD40K- Q2 Top Sales Goods, 132% - USD99K
    View
  • Carousell Group
    Account Manager
    Carousell Group Apr 2022 - Jun 2023
    - 2022 Full Year Top GC by Country, USD379K- 2022 100% Champion Club, USD379K- Q3 2022 Top Sales Reps GC 159%- Q3 Largest Contract USD66K
    View
  • Carousell
    Account Manager
    Carousell Jan 2021 - Apr 2022
    Singapore
    2022- GC AM Top Sales, USD123K - Q1 - Blockbuster Deal, USD41.6K2021 - 100% Champion Club
    View
  • Carousell Group
    Client Success Manager
    Carousell Group Apr 2020 - Dec 2020
    View
  • Carousell
    Onboarding Specialist
    Carousell Nov 2019 - Mar 2020
    Singapore
    View
  • 99.Co
    Customer Happiness Executive
    99.Co Oct 2018 - Oct 2019
    Singapore
    View
  • Tdcx
    Apac Smb Client Service Associate
    Tdcx Mar 2017 - Jul 2018
    Singapore
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  • Singapore General Hospital
    Senior Patient Service Associate
    Singapore General Hospital Jul 2016 - Mar 2017
    Singapore
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  • My E.G. Services Berhad
    Team Lead
    My E.G. Services Berhad Mar 2013 - May 2016
    Wisma Penang Garden
    • Team Lead - collaborated with a team of 4 and worked alongside middle management to ensure high-level of customer service was consistently met handled customer in a calm, friendly and gracious manner.• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting andexplaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.• Always check and ensure that Customer Service follow-up procedures are complete and meet time standards and regulations.• Make reminder calls to clients, send follow-up emails and schedule appointments.• Attracts potential customers by answering product and service questions; suggesting information about other products and services.• Assisting with Client Services as needed according to situations and demands.
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Samantha Ong Skills

Customer Experience Intercom Social Media Ticketing Client Relations Customer Service Representatives Executive Team Support Start Ups Front Office Software As A Service Customer Focused Service Customer Satisfaction Troubleshooting Expediting Communication Client Services English Advertising Instagram Google Docs Facebook Microsoft Office Executive Support Customer Experience Management Contact Centers Online Campaign Management Calendar Management Microsoft Excel Schedule Coordination Customer Management Front Office Support Customer Service Customer Support A/b Testing Technical Support Problem Analysis Teamwork Zendesk Analytical Skills Problem Solving Customer Needs Assessment Customer And Client Relations Client Education And Product Knowledge Github

Samantha Ong Education Details

  • Kaplan Higher Education Institute
    Kaplan Higher Education Institute
    Digital Marketing
  • Methodist Girl'S School, Penang
    Methodist Girl'S School, Penang

Frequently Asked Questions about Samantha Ong

What company does Samantha Ong work for?

Samantha Ong works for Carousell Group

What is Samantha Ong's role at the current company?

Samantha Ong's current role is Customer Experience l Client Success | Account Management.

What is Samantha Ong's email address?

Samantha Ong's email address is sa****@****ell.com

What schools did Samantha Ong attend?

Samantha Ong attended Kaplan Higher Education Institute, Methodist Girl's School, Penang.

What skills is Samantha Ong known for?

Samantha Ong has skills like Customer Experience, Intercom, Social Media, Ticketing, Client Relations, Customer Service Representatives, Executive Team Support, Start Ups, Front Office, Software As A Service, Customer Focused Service, Customer Satisfaction.

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