Samantha Cain Email & Phone Number

Create and maintain training curriculum, serve as the project manager for all training content, conduct new hire orientations, coach / mentor new and veteran employees on performance and development opportunities, maintain documents and help resources for employees and customers, assess organizational culture and identify necessity for change, collaborate with internal / external stakeholders to improve communication and develop new relationships, manage projects and delegate tasks to team members

Assist customers with troubleshooting various software / systems through phone, chat, email, and social media posts, monitor the performance of company systems, maintain high quality customer service standards, assist with training new hires

Monitor employee/customer communications and assess based on company standards rubric, provide written feedback to employees when necessary, verbally coach employees on performance, continuously evaluate QA standards to look for improvements and changes to departmental processes

Monitor client behavior to ensure safety and program adherence, lead psycho-educational groups for clients, maintain site cleanliness, complete daily notes to document client behavior / progress in treatment plan, transport clients to off-site appointments, ensure medication adherence, maintain client confidentiality when working with external groups

Surprise, Arizona, United States

Master'S Degree, Industrial And Organizational Psychology

Bachelor Of Science - Bs, Mental Health / Substance Abuse Counseling