Samar Issa

Samar Issa Email and Phone Number

Senior Manager Internal Audit and Quality Assurance at MTN Mobile Telecom @ MTN SYRIA
damascus, dimashq, syria
Samar Issa's Location
Syria, Syrian Arab Republic
About Samar Issa

Samar Issa is a Senior Manager Internal Audit and Quality Assurance at MTN Mobile Telecom at MTN SYRIA. They possess expertise in leadership, public speaking, people management, data analysis, customer satisfaction and 16 more skills. They is proficient in English.

Samar Issa's Current Company Details
MTN SYRIA

Mtn Syria

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Senior Manager Internal Audit and Quality Assurance at MTN Mobile Telecom
damascus, dimashq, syria
Website:
mtn.com.sy
Employees:
620
Samar Issa Work Experience Details
  • Mtn Syria
    Senior Manager Internal Audit & Quality Assurance
    Mtn Syria Dec 2022 - Present
    Syria
    Ensure efficacy of operations, the reliability of financial reporting, deterring and investigating fraud, safeguarding assets, and compliance with laws and regulations.Ensuring the effectiveness of the quality management system applied in the company.Leads and advises on best practice in governance, risk management and compliance
  • Syriatel Mobile Telecom
    Head Of System Audit Section
    Syriatel Mobile Telecom Jan 2018 - Nov 2022
    Damascus
    Duties:• Plan the system audit section activities in line with corporate strategic objectives.• Contribute to the strategic planning and business needs of system audit unit.• Supervising/ planning, preparing, conducting, reporting, follow-up and closing audit assignments• Ensure an appropriate risk assessment is performed by team with reference to ISO 9001 requirements within desk audit phase, and ensure addressing the risks and opportunities through Audit process • Supervise/ conduct assessment related to new scope within Syriatel operation in alignment with ISO Standards and requirements or/any new standard adopted by Syriatel for the sake of Audit Universe development.• Supervise and observe auditors performance during conduction of audit/ closing assignment and prepare improvement plans accordingly in coordination with HOU.• Supervise / conduct ISO audit as per system audit program.• Organize opening, closing and reporting meetings with all concerned parties.• Ensure that changes in Syriatel Operations are covered within the Audit Process, for control and mitigation of any potential adverse effects.• Participate in updating the Yearly plan on quarterly basis.• Approve external audit plans (within the scope of system audit unit) with external audit entities in coordination with system audit management and Top-management.• Escort external auditor according to the preset plan when needed.• Interview candidates and provide recommendations to direct line of Authority.• Prepare Section’s yearly budget as per the Company's Goals and Corporate Objectives.• Cascade Unit Objectives into Section and Individual Objectives and ensure proper alignment.• Prepare, measure and maintain accurate Section & Individual KPIs on regular basis.• Coach, develop and motivate team members to reach optimum performance and successfully contribute in achieving Corporate, Department, and Unit Objectives.
  • Syriatel Mobile Telecom
    Audit Committee Secretary
    Syriatel Mobile Telecom Jan 2017 - Jul 2021
    Damascus, Damascus Governorate, Syria
    Responsible for coordinating all activities related to the Audit Committee and assisting the Committee in the performance of its functions by providing timely and accurate information and documents.Prepare the agenda of the Committee at the request of the Chairman of the Committee and to send the invitation to members.Supervising the follow-up of the decisions and instructions issued by the Audit Committee, as well as documenting and keeping records of the Committee's meetings and records.Inform the Audit Committee of all new legal and regulatory requirements.
  • Syriatel Mobile Telecom
    Corporate Governance Affairs
    Syriatel Mobile Telecom Jan 2017 - Jul 2021
    Damascus, Damascus Governorate, Syria
    Provide advice and assistance with corporate governance issues.Assist with development of committee terms of reference and appropriategovernance structures to support objectives.Maintaining and updating the governance framework.Monitoring compliance with requirements in framework.Establishing and maintaining a record of operational procedures manual.Another key component typically includes facilitating the flow ofinformation.Provide key information to Board members and relevant committees, CEOand managers.
  • Syriatel Mobile Telecom
    System Auditor
    Syriatel Mobile Telecom Jan 2017 - Jan 2018
    Syria
    Duties:• Prepare audit drafted documents and submit them to system assurance head of unit for review and approval• Coordinate with quality and customer satisfaction unit and auditees regarding audit/closing schedule.• Coordinate with concerned departments to get the needed logistic for effectively and timely audit preparation and conduction• Conduct system audit and closing assignments effectively and efficiently as per audit charter.• Prepare system audit/ closing findings report including all the related evidences and submit to system assurance head of unit• Review and assess the follow up and corrective actions of all audit reports which are set by auditees and submit them to system head of unit for review and approval• Review operational audit report and external audit report and submit them to the system assurance head of unit.
  • Syriatel Mobile Telecom
    Investor Relations Specialist
    Syriatel Mobile Telecom Nov 2010 - Jan 2017
    Syria
    Duties:• Monitor the trading process.• Run the dividends distribution operation in Damascus and other regions.• Oversee and organize the preparation of General Assembly event.• Participate in organize and control the process of preparing and issuing Syriatel Annual Report.• Prepare Syriatel Governance form, ensure disclosing accurate.• Maintain strong relationship with VIP shareholders; prepare studies, plans and trading reports related to Syriatel shares.• Administer the investor relations website.• Participate in cascade unit objectives into unit and individual objectives. • Develop and maintain Syriatel Quality Management System.• Serve as a key point of contact for investors and business related stakeholders.• Promote investment and saving culture.• Perform a comprehensive competitive analysis, including financial metrics and differentiation.
  • Syriatel Mobile Telecom
    Customer Service Representative
    Syriatel Mobile Telecom Mar 2006 - Nov 2010
    Syria
    Duties:• Welcome customers, answer and solve their inquiries in a professional manner. • Collecting Syriatel’s Point of Service cash from Point of Service representatives, reconciling them against billing system reports, deposit all cash collected from Syriatel's point of services or any source in Syriatel pre-defined bank account.• Control the physical stock of items (SIMs, New lines, Modems…etc.) in Syriatel's Point of services.

Samar Issa Skills

Leadership Public Speaking People Management Data Analysis Customer Satisfaction Telecommunications Communication Skills Team Management Team Leadership Strategic Planning Microsoft Office Risk Assessment Time Management Project Planning External Audit Teamwork Project Management Public Relations Problem Solving Audit Management Iso Standards

Samar Issa Education Details

Frequently Asked Questions about Samar Issa

What company does Samar Issa work for?

Samar Issa works for Mtn Syria

What is Samar Issa's role at the current company?

Samar Issa's current role is Senior Manager Internal Audit and Quality Assurance at MTN Mobile Telecom.

What schools did Samar Issa attend?

Samar Issa attended Syrian Virtual University Svu, Sudan University Of Science And Technology.

What skills is Samar Issa known for?

Samar Issa has skills like Leadership, Public Speaking, People Management, Data Analysis, Customer Satisfaction, Telecommunications, Communication Skills, Team Management, Team Leadership, Strategic Planning, Microsoft Office, Risk Assessment.

Who are Samar Issa's colleagues?

Samar Issa's colleagues are Mohannad Alhomsi, Lina Madoun, Louay Rashwani, Shahd Alasl, Ahmad Haddad, Sara Hamza, Kamal Hanana.

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