I am a dedicated professional with a background in Human Resources, having served as an Intern at DFS Global from May 2024 to August 2024. Passionate about fostering positive workplace environments and contributing to organizational success. I am currently pursuing an MBA with a keen interest in leadership, multinational management, and the dynamic intersections of business and human capital. Excited about the journey ahead and open to new opportunities.

HR Intern | EVEPAPER Diligent HR Intern at EVEPAPER, actively involved in recruitment, onboarding, and employee relations. Played a pivotal role in talent acquisition processes, participated in interviews, and maintained comprehensive employee records. Collaborated seamlessly with the HR team to enhance operational efficiency. Gained valuable insights into HR dynamics within the corporate landscape, setting the groundwork for future endeavors.

I am a dedicated professional with a background in Human Resources, having served as an Intern at KPMG India from April 2023 to October 2023. Passionate about fostering positive workplace environments and contributing to organizational success. I am currently pursuing an MBA with a keen interest in leadership, multinational management, and the dynamic intersections of business and human capital. Excited about the journey ahead and open to new opportunities.

Investigations Specialist | Amazon, KolkataMay 2022 - December 2022Acted as a key liaison in escalating and resolving complex customer issues, ensuring prompt and effective resolution.Identified opportunities for process improvements within customer service operations, leading to enhanced service delivery and efficiency.Delivered high-quality, empathetic service to both new and existing customers, addressing inquiries and complaints with a solutions-oriented approach.Trained and onboarded new hires, focusing on product knowledge, best practices, and company protocols to minimize process gaps and improve team performance.Maintained strict confidentiality of customer information and company operations, ensuring privacy and security.SDS FLEX Associate | Amazon, KolkataApril 2023 - September 2023Designed and implemented processes for monitoring project progress and performance metrics, providing comprehensive reports to senior management.Managed daily operations of the delivery team, including task assignment, deadline setting, and adherence to operational standards.Analyzed customer requirements to develop tailored solutions, maintaining alignment with scope and budget constraints.Monitored and addressed customer feedback throughout the product lifecycle to ensure high levels of satisfaction.Coached and guided delivery teams in accountability, risk management, and issue resolution, contributing to a high-performing team environment.

-Spearheaded HR initiatives and strategies to align with organizational goals and improve employee satisfaction.-Managed recruitment and onboarding processes, ensuring a smooth integration of new hires into the company culture.Developed and implemented HR policies and procedures to foster a professional and supportive work environment.-Provided expert guidance and support to employees and management on HR-related issues, including performance management and career development.-Fostered strong relationships with team members through effective communication and a collaborative approach to problem-solving.-Demonstrated dedication, professionalism, and a thorough understanding of HR functions, contributing significantly to the company's success. Key Achievements:-Enhanced employee engagement through targeted initiatives, leading to a more motivated and productive workforce.-Played a pivotal role in streamlining HR processes, improving efficiency and effectiveness within the department.