• Built DoD networks containing servers, network switches, and workstations • Research solutions for problems that could arise from implementing new version of Windows Server 2019 on future deployments• Create PowerShell files to make modifications to policies on workstations• Worked on editing group policy objects to identify possible security vulnerabilities

I got to work on a GTRI’s Independent Research and Development (IRAD) project for a mobile app named CoEpi. CoEpi is a mobile application that prioritizes on unanimity. It was created to combine modern smartphone technology and cloud computing to empower individuals and their personal networks to automatically and anonymously track their own contacts, and inform themselves and their friends and family about increased infection risks. Learn more about the application at https://www.coepi.org.I primarily worked as a tester for the iOS portion of the project, while also manually testing the Android version of the app. Prior to being put on this project I had no knowledge of the Swift programming language, which I was able to pick up fast thanks to Paul Hegarty's 2020 Online version of Stanford University's course CS193p (Developing Applications for iOS using SwiftUI). I was able to complete the entire virtual course and learn skills such as MVVM and the Swift Type System, ViewModifiers, Data Flow, Core Data, Persistence, and much more.

• Establish framework for new HelpDesk team• Stream-line processes performed by IT • Audited lab-wide AV inventory and generated a client-side documentation• Created wiki-style documentation for processes, ideas, new software, and structures for lab procedures• Communicate with clients via ticket-based help desk system, email, phone, and in-person• Streamline Jira Helpdesk / ServiceDesk tickets by providing valuable KPI's / metrics, automate ticket assignment based on skill-level of CSR and CSR availability, and provide visualized data to managers in an intuitive manner• Managed other coworkers and divided tasks in order to maximize workflow• Communicate with coworkers and providing guidance in completing complex tasks •Became Safe Space Certified

• Custom built multiple machines for CIPHER’s Network Vulnerability Division• Learn about the policies or building DoD networks containing servers, switches, and workstations• Learning the deployment steps for the workstations and servers for DoD networks• Troubleshoot processes for automated deployments of IT systems • Worked on editing group policy objects to identify possible security vulnerabilities

• Securely erased and reimaged laptops and desktops for redistribution• Learned various IT related skills