Sam Caffrey Email and Phone Number
boston, massachusetts, united states
Sam Caffrey's Location
Hailsham, England, United Kingdom, United Kingdom
Sam Caffrey's Contact Details
Sam Caffrey work email
- Valid
- Valid
- Valid
- Valid
Sam Caffrey personal email
n/a
About Sam Caffrey
Sam Caffrey is a Senior Technical Operations Engineer at Bullhorn at Bullhorn. He possess expertise in management, technical support, customer service, help desk support, graphic design and 40 more skills. He is proficient in English.
Sam Caffrey's Current Company Details
Bullhorn
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Senior Technical Operations Engineer at Bullhorn
boston, massachusetts, united states
- Website:
- bullhorn.com
- Employees:
- 979
Sam Caffrey Work Experience Details
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Senior Technical Operations EngineerBullhorn Mar 2022 - Present
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Technical Operations EngineerBullhorn May 2019 - Mar 2022Brighton, United Kingdom
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Senior Technical Account ManagerBullhorn Nov 2018 - May 2019Brighton
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Technical Account ManagerBullhorn Jul 2017 - Nov 2018Brighton, United Kingdom
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Senior Technical Support AnalystBullhorn Nov 2016 - Jul 2017Brighton, United KingdomInvolved in resolving highly complex technical and application related inquiries regarding the software product. Focused on building productive long-term relationships with strategic client accounts. Focused on solution optimisation, improving client usage, and the introduction of best-practices.Responsibilities:• Analyse root-cause application issues, identify their severity and propose fixes• Own customer technical issues from initial report to resolution, communicating with customers regularly regarding issue status• Attending, and at times, coordinating bi-weekly calls with Bullhorn's top enterprise clients• Collaborate with other Support Analysts and Support Engineers to identify high priority issues and engage the Service Delivery, Software Engineering and Quality Engineering teams.• Escalate trouble tickets and priority issues to Tier 3 when necessary
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Technical Support AnalystBullhorn Jun 2016 - Nov 2016Brighton, United KingdomInitial point of contact for clients in resolving technical and application related inquiries. Working to ensure that our core team of Analysts and Engineers continues to deliver world-class technical and application support to Bullhorn’s dynamic and growing customer base.Responsibilities:• Help resolve software and technical questions for the customer efficiently and effectively• Gather the required information necessary in order to best handle customer software and technical inquiries• Manage customer expectations regarding estimated response times for issue resolution• Extensively research and document customer technical issues• Collaborate with Technical Support team members to properly manage customer inquiries and escalate when appropriate
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Global Service Desk AnalystSony Music Entertainment Jul 2014 - May 2016London, United Kingdom• Building and installing PC’s, Macs and Mobile devices for new users and upgrades for existing.• Providing support for 500 PC and Mac users in the office and more globally.• Troubleshooting Windows, Adobe, Mobile Devices, Mac, Citrix, Enterprise Vault, MS Office Suite and other software related issues. • Performing active directory maintenance and managing users.• Testing video conferencing with other offices, assisting with meetings and international guests.• Meeting my daily objectives completing all tasks that come my way through users or members of the team, delivering a high volume of support with fast response times. • Taking on new responsibilities with need for little to no instruction and completing to a high standard without need for guidance. -
Commercial Team MemberSainsbury'S Mar 2013 - Jul 2014London, United Kingdom• Completing time sensitive tasks on a daily basis to ensure the store is trading legally.• Helping customers, giving them my full attention and happily answering any questions.• Upholding an effective work environment by keeping in constant communication both verbally with my team members and with relevant paperwork.• Working efficiently as a team to complete all necessary tasks on time, prioritising important tasks and helping other departments when needed.• Working through the night when there are thousands of prices needing to be changed before trading hours. -
Customer Service AssistantThe Co-Operative Group Aug 2012 - Feb 2013London, United Kingdom• Working in a small store organising tasks around each other such as taking deliveries and replenishing stock at the same time as serving customers.• Being a cheerful presence in a local store with regular customers.• Working varying hours to ensure the shop was always manned. -
Graphic DesignerFreelance Mar 2012 - Aug 2012Siem Reap, Cambodia & Ho Chi Minh City, Vietnam• Ongoing communication with clients to assess and produce the desired outcome.• Working to deadlines sometimes with several projects at once.• Communicating with print companies on behalf of clients to produce the final design.• Using up to date code and specifications when working with web media.
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Operations ManagerAngkoriana Boutique Hotel Nov 2011 - May 2012Siem Reap, Cambodia• Handling reservations and dealing with customer queries and complaints.• E-Marketing and management through online agents, hotel website and social media.• Designing graphical products for various purposes such as new menus for the restaurant, posters for tours and trips and new content for the website.• Overseeing the installation of a new server and new computers for the office and the guest’s internet access area.• Solving staff lateness and overtime payment issues by installing a fingerprint clock in machine, setting up the software and managing the database as well as teaching other members of management how to access and use the software. -
Open & Closer / Customer Service AssistantWilliam Hill Jul 2010 - Jul 2011Brighton, United Kingdom• Often working alone in a fast paced security conscious environment.• Ensuring paperwork is filed and information entered correctly into the system.• Handling large sums of money in communication with betting control and the security office.• Serving customers and solving customer complaints and queries.• Being responsible for the opening and closing of the shop safely and securely. -
Customer Service AssistantThe Co-Operative Group Jul 2010 - Jul 2011Brighton, United Kingdom• Working in a busy shop in Brighton centre often personally serving over 200 customers a day.• Using teamwork to ensure important tasks are completed before busy periods.• Organising stock in the warehouse for an efficient working environment.
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Electricians Assistant & General LabourerJim'S Electricals Jan 2004 - Jan 2009United KingdomSeasonal work assisting the electrician and performing general labour work
Sam Caffrey Skills
Management
Technical Support
Customer Service
Help Desk Support
Graphic Design
Computer Repair
Html
Active Directory
Windows Server
Cloud Computing
Sql
Database Administration
Data Entry
Troubleshooting
System Administration
Adobe Creative Suite
Actionscript
Photoshop
Computer Hardware
Flash
Microsoft Sql Server
Enterprise Software
Desktop Application Support
Interactive Media
Secure Shell
Cloud Applications
Technical Operations
Application Support
1st Line
It Hardware Support
Social Media
Digital Marketing
Brand Development
Web Design
Multimedia
Microsoft Office
Film Editing
Digital Photography
Money
Flash Design
Customer Relations
Hotel Reservations
Money Handling
Inventory Management
Windows 7
Sam Caffrey Education Details
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Just It Training LtdNetwork Professional Program -
Plymouth College Of Art & DesignDistinction Merit Merit
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Looe Community SchoolHigh School
Frequently Asked Questions about Sam Caffrey
What company does Sam Caffrey work for?
Sam Caffrey works for Bullhorn
What is Sam Caffrey's role at the current company?
Sam Caffrey's current role is Senior Technical Operations Engineer at Bullhorn.
What is Sam Caffrey's email address?
Sam Caffrey's email address is sa****@****tel.com
What schools did Sam Caffrey attend?
Sam Caffrey attended Just It Training Ltd, University Of Plymouth, Plymouth College Of Art & Design, Looe Community School.
What skills is Sam Caffrey known for?
Sam Caffrey has skills like Management, Technical Support, Customer Service, Help Desk Support, Graphic Design, Computer Repair, Html, Active Directory, Windows Server, Cloud Computing, Sql, Database Administration.
Who are Sam Caffrey's colleagues?
Sam Caffrey's colleagues are Keith Mccarthy, Garth Wayne, Christine Beharry, Justin Jones, Natalie D'alessandro, Spice Trooper, Zachary Watson.
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Sam Caffrey
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