Sam Caffrey Email & Phone Number

Hailsham, Gb

Brighton, United Kingdom

Brighton

Brighton, United Kingdom

Brighton, United Kingdom

Involved in resolving highly complex technical and application related inquiries regarding the software product. Focused on building productive long-term relationships with strategic client accounts. Focused on solution optimisation, improving client usage, and the introduction of best-practices.Responsibilities:• Analyse root-cause application issues, identify their severity and propose fixes• Own customer technical issues from initial report to resolution, communicating with customers regularly regarding issue status• Attending, and at times, coordinating bi-weekly calls with Bullhorn's top enterprise clients• Collaborate with other Support Analysts and Support Engineers to identify high priority issues and engage the Service Delivery, Software Engineering and Quality Engineering teams.• Escalate trouble tickets and priority issues to Tier 3 when necessary

Brighton, United Kingdom

Initial point of contact for clients in resolving technical and application related inquiries. Working to ensure that our core team of Analysts and Engineers continues to deliver world-class technical and application support to Bullhorn’s dynamic and growing customer base.Responsibilities:• Help resolve software and technical questions for the customer efficiently and effectively• Gather the required information necessary in order to best handle customer software and technical inquiries• Manage customer expectations regarding estimated response times for issue resolution• Extensively research and document customer technical issues• Collaborate with Technical Support team members to properly manage customer inquiries and escalate when appropriate

London, United Kingdom

• Building and installing PC’s, Macs and Mobile devices for new users and upgrades for existing.• Providing support for 500 PC and Mac users in the office and more globally.• Troubleshooting Windows, Adobe, Mobile Devices, Mac, Citrix, Enterprise Vault, MS Office Suite and other software related issues. • Performing active directory maintenance and managing users.• Testing video conferencing with other offices, assisting with meetings and international guests.• Meeting my daily objectives completing all tasks that come my way through users or members of the team, delivering a high volume of support with fast response times. • Taking on new responsibilities with need for little to no instruction and completing to a high standard without need for guidance.

London, United Kingdom

• Completing time sensitive tasks on a daily basis to ensure the store is trading legally.• Helping customers, giving them my full attention and happily answering any questions.• Upholding an effective work environment by keeping in constant communication both verbally with my team members and with relevant paperwork.• Working efficiently as a team to complete all necessary tasks on time, prioritising important tasks and helping other departments when needed.• Working through the night when there are thousands of prices needing to be changed before trading hours.

London, United Kingdom

• Working in a small store organising tasks around each other such as taking deliveries and replenishing stock at the same time as serving customers.• Being a cheerful presence in a local store with regular customers.• Working varying hours to ensure the shop was always manned.

Siem Reap, Cambodia & Ho Chi Minh City, Vietnam

• Ongoing communication with clients to assess and produce the desired outcome.• Working to deadlines sometimes with several projects at once.• Communicating with print companies on behalf of clients to produce the final design.• Using up to date code and specifications when working with web media.

Siem Reap, Cambodia

• Handling reservations and dealing with customer queries and complaints.• E-Marketing and management through online agents, hotel website and social media.• Designing graphical products for various purposes such as new menus for the restaurant, posters for tours and trips and new content for the website.• Overseeing the installation of a new server and new computers for the office and the guest’s internet access area.• Solving staff lateness and overtime payment issues by installing a fingerprint clock in machine, setting up the software and managing the database as well as teaching other members of management how to access and use the software.

Brighton, United Kingdom

• Often working alone in a fast paced security conscious environment.• Ensuring paperwork is filed and information entered correctly into the system.• Handling large sums of money in communication with betting control and the security office.• Serving customers and solving customer complaints and queries.• Being responsible for the opening and closing of the shop safely and securely.

Brighton, United Kingdom

• Working in a busy shop in Brighton centre often personally serving over 200 customers a day.• Using teamwork to ensure important tasks are completed before busy periods.• Organising stock in the warehouse for an efficient working environment.

United Kingdom

Seasonal work assisting the electrician and performing general labour work

Network Professional Program

• CompTIA A+ Essentials (Passed) • CompTIA A+ IT Technician (Passed) • MCTS Windows 7 (expected 08/14) • MCTS Windows Server 2008.

Diploma Of Higher Education, Digital Art & Technology, 2:1

Activities and Societies: Skydiving Club, Kayak Club, SnowRidersCore Modules: Web and Interface design, Software programming, Digital.

Btec National Diploma, Multimedia, Distinction Merit Merit

High School

GCSE: 10 A-C grades in subjects including Maths and English GNVQ: Information Communication Technology