Stacey Mcfadden Email & Phone Number

Lyndhurst, Va

Managed over 100 construction crewmen's travel arrangement during each tour. Booked airline tickets using SABRE, worked with hotels to negotiate group blocks at the lowest rate within allowed budget. Negotiated with rental companies for corporate discounts for all company travel. Worked with vendors to get best pricing on office supplies and supplies for in the field. • Created a spreadsheet showing the cost of travel versus advance purchase 14 days prior to ticketing and totally non-refundable tickets. Kept updated all projects, sales executive, assigned buyers and foremen. • Company travel based on tours and assignments by the Vice-President of Construction. Created a spreadsheet showing the cost of travel versus advance purchase 14 days prior to ticketing and totally non-refundable tickets.• Worked with Service department to help keep truck inventory updated and all trucks maintained.

Roseland, Va

Social Sales Manager – Wintergreen Resort September 2012 –May 2015• Managed onsite staff and remote staff.• Monitored productivity and call volume. Reviewed call tracking logs, KPI reports and set goals for conversion.• Evaluated individual staff performance/productivity related to conversion and guest service goals by listening and scoring calls.• Coached Reservations Sales Agents to increase revenue with outstanding customer service and sales skills.• Responsible for Interviewing, Hiring, Training and Termination of employees. Developed the first training manual.• Established a policy and procedures manual in Microsoft One Note for agent access at all times.

Shenandoah Valley, Virginia

• Maintained and organized a customer database of over 600 clients/exhibitors nationwide.• Developed spreadsheets to track bi-monthly billings and contracts.• Developed and maintained long-term relationships with exhibitors and small business sponsors.• Calculated, prepared, and issued bills, invoices and account statements according to established procedures.• Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic, and sales.• Created two successful venues held 1 time each year for the hunting enthusiast in Harrisonburg, VA and Roanoke, VA (Greater VA Sports Show and Hunt Fest VA)

Harrisonburg, Va

Developed Advertising, Negotiated Advertising Rates, Designed Layouts, Social Media Updates, etc.• Maintained and organized trade files for co-op advertising with Chevrolet, Cadillac, and Saturn• Developed spreadsheets to track advertising expense and budgeting.• Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic, and sales.

Waynesboro, Va

• Assisted in all areas of administrative work including data entry, report and data analysis, research and development and marketing campaigns.• Developed and implemented reports for churn (customers canceling service) which resulted in increased company efficiency and productivity.• Monitored retention team statistics helping increase retention rate from 30% to 50%.• Improved communication efficiency as primary liaison between Sales and Customer Service Departments, and marketing.• Excelled within deadline-intensive environment, ensuring accurate and on-time completion of all projects

United States

Reviewed Reservations booked and after applying the rules of the contract that showed all requirements met and then was able to ticket the reservation.

Winchester, Virginia, United States

Designed the layout for the Schrock Travel Dream Book. Arranged Day Trips to regional locations and overnight tours. Worked with a local web developer to create their first website.

Winchester, Virginia, United States

Worked on-site at the US Army Corps of Engineers booking travel using Sabre. 90% travel was in the Middle East booking to Qatar, Saudi, Kuwait, Egypt, Jordan and Turkey. Applied corporate/government travel policy and per diem.

Winchester, Virginia, United States

Winchester, Virginia, United States

Travel, Travel And Tourism

General Studies, General Studies, 3.4 Gpa

Activities and Societies: Band, Drama, National Who's Who Among High School Students 1986, National Thespian Society