* Led a Tech team servicing a large line of business for a major financial services client* Led 5 technology teams, totaling ~30-40 engineers, digital product managers, and QA analysts distributed across 3 countries, 7 states, and 4 timezones* Key stakeholder in Digital Product Management discipline leadership and strategy * Key stakeholder in Technology department leadership, management, and strategy

* Tech lead and product manager on CMS builds for Fortune 25 (financial) clients. * Elicited and wrote requirements; contributed to SOWs, budget and timeline; managed team staffing and allocations; demoed work; documented software; trained clients; planned and ran sprints* Tech lead and process design on cross-channel lead generation program leveraging data-driven insight and personalization to increase high-value business* Spearheaded the transition of a cross-functional team from waterfall to Agile* Analyzed cross-functional team process and workflow to identify opportunities to increase efficiency and effectiveness; Led creation and implementation of new processes* Oversaw improved delivery quality, leading to increased client satisfaction* Rationalized allocations process to increase staffing effectiveness, responsiveness to changing business needs, and team productivity* Co-led the development of a pipeline-review process to better manage long-term staffing and delivery* Restructured Tech team from inconsistent and hard-to-manage pooled model to dedicated teams * Experience with CMSes including Adobe Experience Manager (AEM), Sitecore, and WordPress * Authored multiple POV articles on breaking technology news and larger trends distributed internally and to clients via email and DigitasLBi.com, included items featured on the homepage.

* Lead product manager on CMS builds for Fortune 25 (financial) and Fortune 250 (healthcare) clients.* Organized and led multiple day-long Innovation Day seminars that focused on cutting-edge idea development with up to 65 people* Led multiple agile training sessions with dozens of clients and internal colleagues on topics including overall agile process, Scrum Master and Product Owner roles

* Led rapid prototyping team embedded onsite with client for multiple months

Writing how-tos, product reviews, tech support, and related content since 2007. Topics include iOS/iPhone, iPad, Apple TV, Apple Watch, video games, streaming media, and more. Formerly About.com. https://www.lifewire.com/sam-costello-1998859

Web consulting, SEO, team leadership, and copywriting direct to clients and as an agency subcontractor. Clients included Cornell University Press, Rhode Island Economic Development Corp., Univ. of Rhode Island, City of Providence, and Bridgewater State Univ. Wrote articles for, and edited articles, for multiple science and technology newsletters at the University of Rhode Island.

Project management, web strategy, content development, and SEO/PPC marketing for a variety of clients, ranging from one-person start-ups to large organizations with needs for custom web applications.

I handled most aspects of 3000K's operations. From sales and marketing to project management, from search engine placement to copywriting, from to billing to finances to building sites, I had a hand in almost everything 3000K did.

Reporter of daily breaking technology news for international wire service. Covered computer and network security, digital copyright, and telecom. Stories appeared on 5 continents in publications and websites including CNN, PC World, InfoWorld, Computerworld, CSO, and Network World.