Systems Analyst / Professional Services Consultant
Technology Consultant linked to High End Production Solutions Sales Support via Xerox Professional Service Organization. Solutions consult providing technical analyzing of many different businesses systems environments and requirements, making justifiable business driven solution recommendations, generating technical configurations, implementing and project managing the entire solution. This includes optimized workflow implementations, software and hardware placement, systems development, personnel task assignments, data conversions, interfaces, programming, installations, training, etc. During tenure at Xerox also worked as a Second Level Executive Regional Manager of Technical Service managing two technical service organizations covering parts of Southern Tennessee, all of Alabama, the panhandle of Florida and parts of the panhandle of Mississippi. Responsible for providing onsite service of all Xerox products. Responsible for maintaining strategic and strict business guidelines, ethics and best practices and problem solving skills to meet 100% customer satisfaction goals.