Sameer Anand Email & Phone Number

Pune, Mh, In

Pune, Maharashtra, India

As the Head of India Operations at Eulerity, I lead strategic direction, operational management, and cross-functional collaboration to drive growth, optimize processes, and ensure exceptional service delivery aligned with global objectives.Key Responsibilities:Strategic Leadership & Operational ManagementBuilt a high-performing India Operations team aligned with Eulerity’s vision and priorities.Streamlined operations across Digital Marketing, Data Analytics, Media Tracking, and Campaign Management.Monitored KPIs to ensure sustained performance and measurable outcomes.Team Development & CollaborationManaged a diverse team of Digital Marketing Support Executives, Data Analysts, Creative Designers, and Campaign Managers.Fostered a collaborative, innovative, and high-performance culture.Led talent acquisition, training, and mentoring to build a skilled, future-ready workforce.Customer Success & SatisfactionPartnered with Account and Technical Account Management teams to deliver seamless client experiences.Enhanced support processes, driving client retention and operational efficiency.Championed tools to address client needs and improve service quality.Process Optimization & PerformanceImplemented data-driven decisions to reduce turnaround times and improve efficiency.Refined workflows to eliminate inefficiencies, ensuring optimal resource utilization.Stakeholder Communication & ReportingActed as a liaison between the India team and global leadership, ensuring alignment.Delivered actionable insights and reports to senior management.Adaptability & InnovationNavigated evolving industry trends and digital innovations to future-proof operations.Adopted tools like Google Analytics 4 and AI-based solutions to enhance team productivity.Under my leadership, Eulerity India has become a key contributor to global operations, consistently exceeding performance benchmarks.

Pune, Maharashtra, India

• Report to the VP - Client Solutions and lead a team of 55 resources to innovate, develop, and suggest enhancements for the client solution group.• Direct day-to-day operations, ensuring effective and efficient performance, meeting stakeholder expectations and periodic business targets.• Conduct weekly and monthly business reviews, both internally and with external entities, to ensure satisfaction.• Establish and manage daily, weekly, and monthly meetings across different job functions to ensure smooth organizational operations.• Collaborate with internal teams to effectively utilize resources and provide seamless support to client businesses.• Create and deliver high-quality presentations to clients as needed.• Document client requests and comments, ensuring timely feedback, follow-up actions, and escalation to the leadership team when required.• Conduct training sessions to up-skill the team, enabling them to achieve business goals and individual development plans.• Interact with leadership counterparts in North America on the Client Success, IT, and Infosec teams in various capacities.• Coach individual contributors to ensure regular account outreach, report generation, and effective client engagement.

Pune Area, India

• Reported to the Sr. Manager and led a team of 30 resources to resolve customer escalations and provide technical support, ensuring adherence to SLAs.• Managed calls from various desks, responded to customer escalations, and coordinated with departments to resolve issues.• Identified process gaps and designed training programs to enhance operational efficiency and retain talent by providing optimal opportunities.• Interacted directly with customers to analyze service gaps and assess qualitative aspects of the process.• Presented team performance in weekly and monthly service-delivery meetings, outlining process improvement measures and SLA compliance.• Planned and defined program milestones, key tasks, and activities, resolving issues related to overall delivery processes and client requirements.• Designed and implemented a workforce deployment model, leading to headcount reduction through efficient resource allocation and process automation.• Led the L1 team's Redball process, coordinating with Security and Compliance Teams on intricate REDBALL cases.• Executed the Careport Project delivery, driving performance from 29 new interns and ensuring the project met scheduled timelines and budget.• Defined service level and response time objectives, ensuring compliance with service-level quality using real-time management skills.• Directed data processing and management operations, adhering to prescribed SLA and TAT while maintaining high quality.• Regularly communicated with SMEs to discuss future plans of action, ensuring achievement of process goals and strict adherence to quality requirements.Accomplishment:• Received three awards: Employee of the Month, Clear Value, and SPOT, during the engagement.• Authored over 20 Standard Operating Procedures, providing expert guidance to the local team and the US-based team.

Pune Area, India

Pune Area, India

Pune Area, India

Bachelor Of Science - Bs, It & Information Systems

Hsc, Physical Sciences

Ssc

Bachelor Of Science - Bs, Information Systems