Sameer Anand Email & Phone Number

Gurugram, Hr, In

Gurugram, Haryana, India

 Manage all F&B day to day operations with budgeted guidelines and to the highest standard. Conduct regular inspections to ensure food safety and adherence to quality standards. Ensure compliance with health and safety regulation, as well as food hygiene standards. Ensure wastage and adjustment is below 1% for all the stores with the average food cost of 28% for Pan India Cinema. Implement cost control measure to optimize profitability. Preserve excellent levels of internal and external customer service. Measure performance by analyzing data through MIS reports. Collaborates with the marketing team to create promotions and marketing strategies to boost F&B Sales. Implement loyalty programs and special offers to attract and retain customers. Implement and leverage technology solution for efficient order processing

Hyderabad, Telangana, India

Handling the overall operations of 10 restaurants. Responsible for generating revenue, and EBITDA by maximizing profit and controlling the cost. Responsibilities✓ Lead and manage team/store operations for 10 stores in the Hyderabad location✓ Recruit, train, and coach store teams, part-timers, and full-time managers✓ Review standard operating procedures✓ Ensure CSAT and SLAs are met and over delivered✓ Manage utility and overhead budget✓ Review staff scheduling, performance, and R&R✓ Manage cash control – Banking, shortfall, petty cash, etc.✓ Manage all disciplinary issues, complaints, and escalation✓ Monitor and evaluate store performance and implement development plans as needed✓ Facilitate and present monthly reviews with Senior Leadership✓ Set sales targets for individual locations❖ Highlights✓ Ops KPI (Load time/Rack Time/20Mins) is achieved every day as per the given targets.✓ Maintained customer feedback score above 75%✓ Maintained over variance below 1% for all the stores with an average food cost of 28%.✓ Internal audits (32 points checklist, OER, and Dawn Audit) are completed on time and the team scored minimum 75%.✓ Led OJT, weekly training sessions for TMs.✓ Maintain 90% attrition for the area in the last quarter.✓ Introduced gamified sales promotion strategy for colleagues to overcome the pandemic sales depression -o Created an internal sales completion among the teams with a new internal incentive scheme and on the spotrecognition for all the restaurantso Introduced News Paper inserts updating the DMB with regular bullets being published before any productlauncho Observed 15% increase in the overall sales in Mar’22 and Apr’22 in comparison to the previous months✓ Promoted sales through local store marketing through bike rally and flyers distribution in societies✓ Recognition through a gift voucher or a family lunch during the monthly meet

Hyderabad Area, India

Responsibilities✓ Handle F&B Operations of 13 cinemas located in Andhra Pradesh & Telangana.✓ Responsible for strategizing sales revenue by advancing the cross-promotional activities & pricing.✓ Lead F&B day-to-day operations ensuring outstanding levels of internal and external customer service.✓ Develop the new F&B strategy for the region.✓ Ensure regular reports of the progress to the management regarding the sales results and productivity.✓ Work with management to develop marketing and promotional ideas to enhance business.✓ Ensure pre-opening activities are coordinated with accurate target dates and ensure that look and feel, Costinput, Budgeting, Manning Levels, pre-opening setup, Operations, and System & Process are as per the companystandards.✓ Ensure the food cost is under control i.e. below 25%.✓ Participate in the training program to improve personal or departmental standards as per the training program.✓ Provide a professional advisory to Regional Manager Operations to assist in meeting cinema and regional goals.✓ Ensuring that vendors are evaluated and finalized based on their product quality and visibility in the local market.✓ Control costs by reviewing portion control and quantities of preparation, minimizing waste, and ensuring highquality of preparation.✓ Mentor and train co-staff regarding their growth and development to include providing leadership andencouragement.✓ Respond to guest complaints to maintain a high level of guest satisfaction and quality.✓ Ensures that all areas of the theatre are within company standards, including quality, service, cleanliness, safety,security, and maintenance programs. Implement corrective actions for all theatre deficiencies found viainternal/external auditors, property walk-throughs, and guest or associate complaints.✓ Ensure the cash handling procedures are adhered to, including the night closing and reconciliation.

Ahmedabad, Gujarat, India

• Control costs by reviewing portion control and quantities of preparation, minimizing waste, and ensuring high quality of preparation.• Mentor co-staff regarding their growth and development to include providing leadership and encouragement.• Work with the Marketing team to develop and execute a community-based marketing plan.• Respond to guest complaints to maintain a high level of guest satisfaction and quality.• Ensures that all areas of the theatre are within company standards, including quality, service, cleanliness, safety, security, and maintenance programs. Implement corrective actions for all theatre deficiencies found via internal/external auditors, property walk-throughs, and guest or associate complaints.• Effectively and efficiently manage and control the day-to-day operations of the Cinema.• Ensure the cash handling procedures are adhered to, including the night closing and reconciliation.• All government Cinema regulations to be followed regarding Cinema License, Show Tax, Service Charge, and other government department compliances to be maintained like labor, fire, PWD, Electrical, etc.• Marketing the business within the local community and beyond.• Responsible for Inventory planning and control. • Responsible for Cinema staff training and Recruitment.• Responsible for achieving Sales targets against the budget.• Accountable for Cinema Profit & Loss.• Competitor mapping and tracking.

Ahmedabad, Gujarat, India

Responsibilities✓ Create value for the shareholders through operations, appropriate cost controls, and profit management.✓ Management of restaurant by adhering the policies and guidelines of the company, and ensuring 100% customersatisfaction at all times.✓ Lead day-to-day operations by scheduling manpower, ordering food and supplies, and developing the restaurantteam✓ Manage profit & loss, cash control/security procedures, maintaining inventory, managing labor, reviewing financialreports, and taking appropriate actions✓ Recruit new team members, conducts performance appraisals.✓ Train new hire training.✓ Manage disciplinary cases and escalations.✓ Ensures maintenance of equipment, facility, and grounds through the use of a preventative maintenance program✓ Ensures food quality and 100% customer satisfaction.✓ Ensures complete and timely execution of corporate & local marketing programs.❖ Highlights✓ Maintained a FER, CER & TMTS score above 85% YTD.✓ Led a team of 35 Team members among them 80% were Specially Abled

Ahmedabad, Gujarat, India

Responsibilities✓ Lead operations team of F&B, Housekeeping, and Kitchen.✓ Establish client base and social network within corporates and small businesses through direct sales.✓ Manage and secure business for the hotel clients and ensure predetermined sales expectations are met.✓ Ensure timely delivery as well as quality preparation of Food.✓ Conduct daily briefing for staff on various topics related to their working parameters.✓ Makes daily rounds on the unit to ensure resident care needs and environmental standards are met, this includesmonitoring of dining room during meal times.✓ Menu Planning with ideal food cost.✓ Participates in developing and implementing new policies and procedures based on identified needs.❖ Highlights✓ Got the employee of the month for giving precise services to guests and have the printed appreciation in theAfoozo newsletter✓ Also got the appreciation letter for best performer from the client.

Abu Dhabi, United Arab Emirates

Responsibilities✓ Ensure 100% guest satisfaction with a Yes attitude.✓ Worked as a senior captain, supervised the operations of assigned restaurant.✓ Organize and arrange parties in the hotel.✓ Functions and giving creative ideas and adhering to best practices.✓ Take regular briefing of staff, discuss their opportunities, and brief them on daily restaurant sales targets and how toachieve them.✓ Participate in developing and implementing new policies and procedures based on identified needs.✓ Conduct daily briefing of staff on various topics related to their working parameters.❖ Highlights✓ Received appreciation certificate by the General Manager, Danat Resorts, Jebel Dhana, UAE, for serving PrimeMinister of UAE and Cabinet Members Delegation on 16th Dec 2007.✓ Received appreciation certificate for serving Abu Dhabi Executives Council Delegation by the General Manager,Danat Resorts, Jebel Dhana, UAE on 9th Dec 2007.

Bechelor In Hotel Management And Catering Technology, Hospitality Administration/Management

Commerce, Commerce