Sameer Doshi Email and Phone Number
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● Over 17 years of IT experience in Enterprise Management Project executions. Requirement gathering, Architecture planning/designing, setting up of test environment, Implementation, Testing and Documentation.● Expertise in JavaScript, HTML, CSS, and ServiceNow development.● Configured and customized applications using the ServiceNow platform to support ITIL-based processes like Incident, Problem, and Change Management.● Gained deep functional and technical knowledge of the ServiceNow platform, delivering medium to large-scale implementations for enterprise clients.● Designed and implemented Incident, Problem, Change, Asset Management, and Service Catalog processes, enhancing IT service management efficiency.● Acted as both a ServiceNow/Helix Remedy Developer and Administrator, handling a wide range of platform configurations and customizations.● Developed JavaScripts and configured workflows to enable advanced process flows and additional custom features on the ServiceNow platform.● Specialized in IT Service Management (ITSM) and IT Operations Management (ITOM) applications within ServiceNow.● Experienced in integrating and managing Configuration Management Database (CMDB) with enterprise monitoring and service management tools for seamless operations.● Demonstrated strong knowledge of CMDB and Asset Management Services, with a focus on business services and configuration item relationships.● Deep understanding of Information Technology Software Development Life Cycle (SDLC) methodology, project management principles and end-to-end ITSM solution using ServiceNow.● Create groups, roles and security groups to access certain functionalities and customized home page.● Created and maintained change management requests for assigned implementations and managing the change process. ● Configured workflows and created automated scripts for automated approval for events. ● Created Configuration items (CI), Service catalog for Service portals. ● Developed Business Rules, Client Scripts, Catalog Client Scripts, UI actions and UI Policies. ● Good understanding of IT Help Desk and Service management along with good understanding of the ITIL.● Experience in DWP catalog management and workflow.● Experience in DWP and Smart IT.● Experience in reporting tools like Smart Reporting, Helix Dashboard.● Experience in Integration with monitoring tools via Email, Web Services and API.● Provided Knowledge transfer for end users by providing demonstrations, user trainings and project documentations.
State Of Michigan
View- Website:
- Michigan.gov/Employment
- Employees:
- 34075
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Servicenow And Helix Itsm And Cmdb Solution ArchitectState Of MichiganMeridian Charter Township, Mi, Us
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Servicenow/Helix Developer And AdministratorState Of Michigan Aug 2019 - PresentLansing, Michigan, United States● Designed and configured the Incident, Problem and Change management application supporting ITIL and business processes.● Technical implementation of various modules such as Change Management, Incident Management, Problem Management, Service Catalog and Configuration Management.● Designed and implemented dashboards and performance analytics to provide senior leadership with insights on key metrics, trends, and service efficiency.● Responsible for gathering requirements and translating requirements into technical user stories.● Responsible for migrating update sets, imports, and exports from Lower Environments to Production in the scheduled Change Windows.● Responsible for installing plugins as required and maintaining ServiceNow Platform.● Responsible for updating existing workflows using workflow editor and flow designer to enhance the existing flow or fixes.● Created scheduled tasks, monitoring the ticket queues, and generating statistics.● Involved in migration between various environments in Service Now using update sets and import sets.● Worked with reporting in configuring Service Level Agreements (SLA).● Monitoring the queue and will work on any Incidents submitted.● Working on workflows and sub flows to support the organization process, approvals, and task assignment.● Working on CMDB Setup for the organization.
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Senior Itsm/Cmdb ConsultantUs Cellular Nov 2018 - Jul 2019Greater Chicago Area● Customize Remedy forms, Developing workflows, escalations, filters● Experience in Spoon job and Transformation.● Experience in MyIT and SmartIT● Experience in Smart Reporting and created more than 40 reports.● Started working on Digital workplace (DWP).● Creation of complex SRD using AIF based on the requirement and also some OOTB SRD.● Creation of Template for IM, CM, WO and Task template and assignment based on the location and support group.● Configuration of the Change, Incident, Problem, Service Level, Request Management and CMDB modules● Enhancing subject matter expertise on new and emerging Remedy features and supported technologies● Evaluating more complex requests and development assignments that may involve the co-ordination of several analyst programmers● BMC Reporting and Analytics for creating customize report based on the requirement.● Working on the support ticket assign to the team base on issue or new requirement.
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Senior Itsm/Cmdb ConsultantChevron Jun 2016 - Nov 2018Houston, Texas Area● Working as a BMC Remedy SME.● Creation of Spoon job and Transformation for removing duplicate data, moving relationship.● Customize Remedy forms, Developing workflows, escalations, filters● Created complex Job and Transformation to manage data in different Atrium classes and Relationship form.● Created Reconciliation job for getting the data from staging dataset into the Golden dataset.● Experience in Atrium Core console, Class Manager, Reconciliation related to different source of data.● Configuration of the Change, Incident, Problem, Service Level, Request Management and CMDB modules● Enhancing subject matter expertise on new and emerging Remedy features and supported technologies● Evaluating more complex requests and development assignments that may involve the co-ordination of several analyst programmers● Provide oversight, work direction and mentoring to the team's Application Developers● Learning Datamart for reporting purpose. -
Saas Remedy On Demand Application Management Support AnalystBmc Software May 2015 - Jun 2016Houston, Texas, United StatesBMC Remedy On Demand is the most feature-rich and user-friendly IT Service Management (ITSM) solution available in the cloud today. It works based on software-as-a-service delivery model.• Supporting more than 150 customers worldwide on different version like 7.6/8.0/8.1/9.0/9.1• Supporting ITSM, SRM, SmartIT, MyIT, SLM along with AR Server and Web Server.• L2 and L3 BMC Remedy Support for Incident Management, Problem management, Change management, Asset, CMDB, Task management, Service Level Management and SRM.• Setting up classification and priority details of incidents.• Performing various other day to day support activities -
Bmc Remedy Senior ConsultantCapgemini Dec 2012 - May 2015India• Working as an SME for the modules: SLM, CM and SRM• Handle onboarding of applications on SRM, SLM and change management modules for different Capgemini units. • Gather requirements and prepare Functional Requirement Solution document.• Handle module related configurations, development and issue resolution.• Demonstration of Proof of Concept as well as developed modules to Users.• Development and customization as per requirements.• Assist UAT Team to prepare test cases, testing and bug fixing.BMC Remedy Configuration/Administration/SupportSupporting IM, CM, SRM and SLM modules.Creation of report on Reporting console and Oracle Business intelligent based on the requirement.Creation of SLA for new services getting added on ITSM.Configuration of Foundation data based on the new requirement.Setting up classification and priority details of incidents.Performing various other day to day support activities -
Bmc Remedy ConsultantLti - Larsen & Toubro Infotech Dec 2011 - Dec 2012India• Configuration of Foundation data (Company, People, Support Group, Operational category)• Creation of Service Request design along with PDT & AOT• Created Filters and Forms for Service request specific to the requirement • Building of more than 500 SLA based on Region, Operational category• Creation of different time segment for SLA based on different geographic location • Creation of report through Analytics and Business Object using Formulas and Query• Integration of ITSM Remedy with Email engine, AD. -
Bmc Remedy ConsultantLti - Larsen & Toubro Infotech Jan 2011 - Dec 2011IndiaPlaying as an Onsite-Offshore Coordinator for this project.• Installation of BMC Remedy ITSM 7.6.04• Installation of SRM, SLM and Knowledge management• Requirement gathering of Foundation data for ITSM Remedy for LTIFST.• Configuration of Foundation data (Company, People, Support Group, Operational category)• Creation of Service Request design along with PDT & AOT• Handle onboarding of applications on SRM, SLM and change management modules.• Created Filters and Forms for Service request specific to the requirement • Integration of ITSM Remedy with Email engine, AD.
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Application SupportCisco Jun 2010 - Dec 2010Atlanta, Georgia, United States• Design Network Architecture for Cisco – SA for over all location (Atlanta, Chennai, Bangalore & Noida)Migration of Clarify to Cadets tool• Analyze performance of the system and ensure the performance objective and availability of the requirements• Responsible for the evaluation and recommendation of the new hardware and software.• Resolved issued related to hardware, software and system issues.• Configuring Server & Network device as per the requirement -
Datacenter OperationLti - Larsen & Toubro Infotech Jun 2009 - May 2010New Jersey, United States• Scheduling daily backup of all servers like (SMTP, ADS, Backup, FTP, Antivirus, Mail, Patchlink etc).• Attending to incident using client proprietary incident management system (CA unicenter Service Desk).• Migration from Lotus 7.0 to Microsoft Exchange 2007.• Assist team in resolution of hardware, software and system issues.• Responsible for providing the desktop system administration and support to the network.• Hosting of New server as per the requirement.• Configuring Server & Network device as per the requirement.• Escalation of incident to various level based on the SLA.
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Remedy ConsultantChevron Jan 2009 - May 2009India• Attending to the Incident & Change request raised using Remedy• Follow the ITIL v3 framework and worked as per the standard procedure• Assigning and validating the Incident based on call category and location• Validate the type of Change request and if required modify the changes like Criticality, Duration, Type etc• Customization of Remedy ITSM applications like Incident management and Change management• Handle High medium and low severity issues• Report generation and analysis using Analytics and Business Object
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Application SupportLehman Brothers May 2008 - Dec 2008India• Provided Level 1 support for Lehman Infra in 24X7 Shift model• Attending to incidents using client proprietary incident management system• Escalation of incidents to various levels based on SLA• Co-ordination with Level II team for technical problems logged at the Service Desk• Initiation of Change Request for incidents/Service request when required.• Report generation and analysis• Resolution of incidents logged in the system by following standard operating procedures• Create/Modify Users & Groups
Sameer Doshi Skills
Sameer Doshi Education Details
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First Class -
S.V.PDistinction -
Holy Cross High SchoolFirst Class
Frequently Asked Questions about Sameer Doshi
What company does Sameer Doshi work for?
Sameer Doshi works for State Of Michigan
What is Sameer Doshi's role at the current company?
Sameer Doshi's current role is ServiceNow and Helix ITSM and CMDB Solution Architect.
What is Sameer Doshi's email address?
Sameer Doshi's email address is sa****@****ail.com
What schools did Sameer Doshi attend?
Sameer Doshi attended St. Francis Institute Of Technology, S.v.p, Holy Cross High School.
What skills is Sameer Doshi known for?
Sameer Doshi has skills like Requirements Analysis, Bmc Remedy, Itsm, Sdlc, Sales Force Admin, Business Analysis, Software Project Management, Java.
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Sameer Doshi
Ventura County, Ca3amgen.com, amgen.com, amgen.com -
Sameer Doshi
Greater Chicago Area3gmail.com, kcura.com, microsoft.com3 +131226XXXXX
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3post.harvard.edu, earthjustice.org, atg.state.il.us1 (312) 8XXXXXXX
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Sameer Doshi - CPRS, MBA, MSCE
Certified Recovery Coach, Business Development ExecutiveNew York City Metropolitan Area3yahoo.com, collabinfo.com, collabinfo.com1 (609) 4XXXXXXX
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