Sameer Mohammed Email & Phone Number

Bengaluru, Ka, In

43/23, 2Nd Cross Road, Promenade Road, Frazer Town, Bengaluru, Karnataka 560005

• OnTrac is an Operations Management - Consulting & Training firm with international exposure specializing in developing Operations Management professionals & delivering customized engagements• As a Senior Consultant – Operations Management, my main role is to help participants & corporate employees on understanding and implementing OnTrac's various products, primarily - Operations Management and industry best practices with the objective of enhancing the operational capability of existing and prospective Team Leaders, Asst. Managers, Managers Sr. Managers across various verticals including Business Process Management, Outsourcing, IT and Financial ServicesKey Result Areas:• During the 9-year period, I have had the privilege of adding value to over 5000 Mid-level Leaders in India, Philippines, Malaysia, South Africa and other European Countries with an average rating of 4.9/5 for the engagements delivered.• Have successfully completed Consulting Projects for clients to improve Efficiency & Effectiveness• Interacted with key stakeholders and provided recommendations to improve Business Operations• I was also assigned the responsibility to deliver the pilot training programs for all New Client Programs• The Companies I have had the privilege of working with are: Infosys | Accenture | WilliamHill | WellsFargo | SLK BPO | NGA HR | HGS | Dell | HCL | Wipro | Cognizant | AXA | E4E | GeBBS | Genpact | Indevia Accounting | Kochar | MetLife | Minacs | Mphasis | Quatrro ….and others...• Help clients in improving Operational Metrics like Productivity, Quality, Attrition, Attendance & CSAT

Bengaluru Area, India

- As Manger-Operations, I was responsible for managing 240 clients with 15,000 associate's payroll activities working with three different teams and reporting to the General Manager- Identifying opportunities to increase sales of existing accounts & focus on developing existing relationships- Identify & build relationships with members of the client's team influencing decisions & to communicate regularly with all the decision-makers and ensuring a positive attitude toward the company- Co-ordination & management of entire payroll function including legal/statutory and compliance process- Ensuring client & associate interactions are tracked, addressed, & queries resolved within agreed SLA- Oversee the completion of all payroll activities necessary from release of salaries, reimbursements and F&F to produce accurate payroll invoices by the team- Plan and manage all accounts to maximize revenue and profit opportunities, while aiming to achieve the highest levels of customer satisfaction & ensure timely payment on all receivables/payables from clients

Bengaluru, Karnataka

Key Result Areas:Entrusted with the following responsibilities: - Ensuring that the process is in compliances with the standards laid down by various governing bodies like legal and local governing bodies - Analysing the training needs among employees and carrying out programs to enhance their claim handling efficiency leading to increase in productivity and evaluating them by conducting test & refreshers - Handling weekly & monthly reviews for implementing and executing measures for effective customer experience & settlement of claims - Ensured claims were settled appropriately with a high degree of commitment & right decision taken into consideration by keeping the best interest of the customers within the agreed SLA timescales - Served as Team Fraud Co-ordinator and team was awarded 2 times for attaining highest number of accepted Fraud Referrals in the NON-BI Sector - Managed the service, morale & profit metrics for teams dealing with Claims Set-up, Indexing and Claims SettlementHighlights: - Dexterously attained yearly recovery targets by revamping the team structure with complete data mining of claims - Instrumentally executed the implementation of: - Dual Handling Process for reducing the lifecycle of the claim and faster recovery - Progression audits to check the efficacy of claims processing thus improving the hygiene of claims handling. - Significantly handled all the issues without missing TAT with the GI and L&P Indexing team thus achieving 100% on the metric for the year - Demonstrated excellence by maintaining the process compliant & well within the SLA defined by the clientEssayed a stellar role in managing the: - UTICA National Insurance for General Insurance Claims - Aviva Ireland Motor Claims Recoveries business along with the GI (General Insurance) - Life & Pensions Indexing business until Dec’2012Acknowledged with: - Orion Award Best Team Award for the year 2012 & Shooting Star Award for Q2 of 2011 and 2012

Bengaluru, Karnataka

- Proficiently administered processing Credit Reports for Mortgage Companies which were obtained from 3 repositories- Instrumentally shared Best Practices with the team which provided concrete results- Accredited with Client Recognition Award for helping the client in eradicating the Bankruptcy details from the credit report- To ensure delivery of credit reports within the specified timelines as requested by the Client.

Bengaluru, Karnataka

- Stellar in providing end to end customer service in relation to Service and Billing issues for Vartec- Responsible to collate all escalations and liaise with Onshore in resolving service related issues- Rewarded with Customer Service Appreciations on numerous occasions- Recognized as All-round Performer for achieving good results in work, entertainment and sports