Currently managing the operations for a Dell worldwide customer service including a dotted line reporting from the HR, Client and the Training & Development Team. In this role, I am directly responsible for managing the quality, Staffing, Team Building, Process improvement, Cross- functional Team Employee relations. Other responsibilities includes SLA management, Service Delivery, Client Services Management, Incentive Planning, Budgeting, P&L, and Strategic Planning on performance management, retention & employee engagement. High priority focus has always been on change management, situation management, performance management, people management & disaster management in situations where we had to initiate BCP (Business Continuity Plan).
Listed skills include Cross Functional Team Leadership, Strategic Planning, New Business Development, Negotiation, and 9 others.