● Orchestrated the successful delivery of 8 projects within established timelines, employing project management software like Microsoft Project to track progress, resulting in a 30% increase in project completion efficiency.● Project Manager for ongoing initiatives: developing an automated style generator and an AI-based application for responding to customer security questionnaires● Facilitated the onboarding of 50+ international customers, including Fortune 500 companies, facilitating a smooth transition and integration process● Resolved approximately 95% of customer queries and concerns during the onboarding process, enhancing customer satisfaction● Developed and maintained product security documentation, ensuring 100% accuracy and compliance● Collaborated with sales and customer enablement teams to scope and implement complex solutions and integrations, handling 20+ projects with a focus on technical consulting and business process alignment● Developed and delivered comprehensive technical presentations on think-cell's solutions and deployment strategies, resulting positive feedback from 90% of the customers● Partner with product management to deliver 20+ customer-centric demos, trainings, and customizations● Coordinated 100% of customer rollout processes, working closely with sales and technical support teams

● Served as a proficient Business Analyst for User Management systems and the Job System, implementing 100% of requested changes using business analysis tools like Microsoft Visio and SQL● Designed and translated business process requirements into detailed technical specifications using requirements analysis techniques, ensuring 100% alignment with project goals and stakeholder needs● Collaborated as a Scrum Master to drive project success, utilizing Agile methodologies and Scrum frameworks, achieving 95% of project milestones● Resolved 90% of incidents and provided crucial end-user system support, employing troubleshooting and issue resolution skills● Fostered cross-team alignment on inter-system dependencies using collaborative tools like Confluence and JIRA, improving collaboration and reducing integration issues by 30%

● Served as an IT Consultant within the Sales Department of one of Europe’s largest airlines, providing technical consulting● Managed and implemented client change requests using change management processes, ensuring a 100% success rate● Resolved customer issues by utilizing incident management tools and service-level agreements (SLAs), ensuring 100% compliance and contributing to a 95% increase in customer satisfaction● Designed and created automated test scripts using test automation tools like Selenium or JUnit, optimizing the testing process and reducing test cycle time by 35%● Resolved system defects with a focus on stability and performance optimization, achieving a 90% reduction in recurring issues● Led the testing of change requests, employing quality assurance (QA) methodologies and regression testing to ensure 100% successful integration and functionality of new features

● Providing IT support to all business and IT teams, ensuring seamless operations and efficient problem resolution.● Managing the company’s intranet on Microsoft SharePoint, enhancing internal communication and collaboration.● Designing and developing apps using Microsoft PowerApps, tailored to meet specific business needs and improve operational efficiency.● Documenting procedures for tool usage, creating comprehensive guides to support team training and consistency.● Exploring and implementing new Microsoft Office 365 tools, enhancing functionality and productivity across the organization.● Supporting the team in project management, contributing to project planning, execution, and successful delivery.

● Supported the Director of IT Planning in the successful implementation of Agile methodologies, streamlining processes and enhancing team efficiency.● Implemented Agile tools such as JIRA and Confluence, facilitating better project tracking and team collaboration.● Assisted the Senior Business Consultant with comprehensive test management, ensuring thorough testing and quality assurance.● Completed a thesis on the challenges faced by teams in Agile implementation at Adidas, providing insights and solutions for improving Agile practices.