Sameer Shaikh Mba Email & Phone Number

Regina, Saskatchewan, Canada

Regina, Saskatchewan, Canada

1.Administers projects, co-ordinates workloads and prioritizes tasks for project team. Sustaining a team environment by effectively working across SaskTel Consumer Sales and Solutions as well as external SaskTel departments meeting the requirements of the business.2. Certification of windows based server and desktop client applications to meet ITM specific guide lines and requirements while adhering to SaskTel Standards for servers and security.3. Monitors alarmed elements of Consumer Sales and Solutions and resolves troubles within prescribed time frames and responds with corrective action to ensure customer access demands and corporate service levels are met.4. Implements the appropriate technical infrastructure to ensure service levels, audibility, survivability and security requirements are met on all Genesys Contact Center Technologies, Retail Store Technologies and other applicable systems.5. Plans, coordinates and provides direction for required upgrades and maintenance to hardware, operating systems and layered software products provincially specific for Consumer Sales and Solutions sites.6. Develops documentation for departmental use regarding the implementation of new technologies and application trouble-shooting.7. Ensures client awareness of SaskTel’s policies and procedures related to security, password protection, storage of data, licensing, usage procedures, maintenance issues and data backup responsibilities.8. Executes product, service, application, or upgrade installation programs through the use of remote downloading capabilities.9. Performs required hardware and software acceptance testing in the appropriate environment as determined by the supplier in partnership with other departments.10. Participates in the design, implementation and support of the physical structure for databases.

Prince Albert, Saskatchewan, Canada

1.Coordinates, installs, maintains, removes, tests and repairs residential, rural and small business equipment and outside plant facilities. 2. Connects, splices, grounds and terminates wires in outside plant facilities, concentrators and central offices in district and sub-district locations for residential, rural and small business customers. 3. Installs, rearranges, maintains, removes, tests and repairs single line, small business, enterphone, various high speed internet services, television services, coin station equipment, wiring and associated hardware to provide service to residential, rural and small business customers. Activates wireless connections and configures computers. 4. Investigates and reports damage to outside plant facilities. Isolates and repairs rural cable troubles. Operates trenching equipment for the purpose of installing, repairing and replacing buried service wiring. 5. Investigates customer complaints pertaining to service troubles. Identifies, repairs and replaces defective and/or damaged station equipment and outside plant facilities to restore or improve service. Ensures discrepancies related to work orders, repair calls or customer accounts are brought to the attention of the responsible department. 6. Responsible to presurvey residential, rural and small business buildings for the purpose of identifying the type of wiring and amount of labour to be required. 7. Meets with property owners requiring coin station equipment installation. Responsible for site preparation, finding suitable contractors and ensuring that the work is completed in a satisfactory manner. 8. Responsible for administrative processes relating to material/stock usage and returns, time reporting, order completion, vehicles and customer billing documentation. 9. Provides training to customers as required. Identifies, assists and notifies sales department of potential sales opportunities.

Regina, Sk

Receives, analyzes/tests/repairs/escalates customer issues/complaints. Logs customer reports (trouble tickets), answers/resolves situations and escalates to appropriate personnel as required. Investigates, resolves and/or dispatches problems relevant to wireline, wireless, internet access, other emerging Internet technologies and MAX services. Performs customer and technical resource follow-up on all unresolved troubles. Acquires updates of all customer affecting policies and procedures. Researches Internet sources for new products and technology relevant to resolving customer complaints/issues. Reviews and provides trouble statistics upon request by management. Allocates daily staffing/workload, including the utilization of part time staff. Analyses business requirements and customer demands to ensure adequate coverage.

Toronto, Canada Area

• Installing and configuring VOIP devices for business and individual clients.• Troubleshoot for issues related to the services such as VoIP phones, internet and Mobile call back service.• Provide problem resolution on support for peers and technical associates• Proactively worked with Project tech leads in identifying solutions for the unresolved technical issues• Collated data to identify the areas of improvement in customer service while dealing with everyday customers• Attend work on a staggered shift basis, in accordance with the needs of the business.

Chennai Area, India

Team Captain and responsible for a team of 12.Report Directly to the Assistant Manager Operations.Accountable for team performance both in terms of productivity and quality.Single point of contact for any customer escalations.Subject Matter Expert.Liaise with the Assistant Manager for providing feedback during appraisals.Report generation (Performance dash boards and other process related MIS)Collated data and identified the areas of improvement for every team member.Conducted feedback sessions and motivated the employees towards achieving the targets effectively.Monitored the employees with quality audits and maintained quality service.

Chennai Area, India

Subject Matter Expert)Provide end-user support for the inbound customers using Linksys routers in order to get online.Responsible for installing ,configuring and troubleshooting the Linksys products Diagnose and resolve technical issues in the delivery of consistent superior customer experiences Attend work on a staggered shift basis, in accordance with the needs of the business.Provide problem resolution on support for peers and technical associates.Resolved browser based issues and operating system specific issues. Proactively worked with Project tech leads in identifying solutions for the unresolved technical issuesTroubleshoot for DSL issues for home computersWorked with different routers in setting up Home NetworksCollated data to identify the areas of improvement in customer service while dealing with everyday customersParticipated in various programs to help achieve customer satisfaction and CSAT Scores

Advance Diploma, Computer Systems Networking And Telecommunications

Computer Networking Technology

Mba, Marketing , Human Resources

MBA

Bca, Computer Science

BCA

12, Computer Science