Sameh Adel

Sameh Adel Email and Phone Number

Sales / Performance Manager @ Vodafone
berks, west berkshire, united kingdom
Sameh Adel's Location
6th of October, Al Jizah, Egypt, Egypt
About Sameh Adel

I've been in the telecommunication field for over 7 years working my way from a Customer Care Representative to a Performance Manager at Vodafone Ireland.During this time, I've taken my competitive and driven nature and applied it to my work. This has allowed me to be come a consistent top performer at the company. My goal oriented approach allowed me to deliver a high customer experience and over achieving our targets.Having a high sense of ownership has helped me a lot getting closer to my goals and was an important key in being recognized as a top performer many times.My goal is to apply my skills into any field that I work in to achieve a similar result.

Sameh Adel's Current Company Details
Vodafone

Vodafone

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Sales / Performance Manager
berks, west berkshire, united kingdom
Website:
vodafone.com
Employees:
154241
Sameh Adel Work Experience Details
  • Vodafone
    Sales Representative
    Vodafone Apr 2022 - Present
    Cairo, Egypt
    A bit of a career shift to sales where we are selling fixed products (Broadband, Landlines and TV). In which, I've found my skill of being a good salesman overachieving our targets for 2 years straight.
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  • Vodafone
    Performance Manager
    Vodafone Jan 2020 - Apr 2022
    Cairo, Egypt
    In this role, I was leading 3 different teams (GDPR and 2 inbound queues). In GDPR (General Data Protection Regulation), we were dealing with data breaches where we investigate/report data breaches and communicate resolutions with our customers.For the other 2 inbound teams, I was leading the teams to deliver and maintain high customer experience and making sure targets are achieved.
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  • Vodafone
    System Tester / Subject Matter Expert
    Vodafone Oct 2017 - Jan 2020
    Cairo, Egypt
    Worked on testing a new system locating/reporting flaws making sure the system is ready and operational to be replacing the old one. Through 2018 worked with different teams from being a Subject Matter Expert (supporting agents with knowledge and providing solutions to customers' problems) reaching Incident Management (reporting system issues to 2nd level teams and following up till resolution is achieved).
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  • Vodafone
    Customer Service Representative
    Vodafone Mar 2017 - Oct 2017
    Cairo, Egypt
    Taken my first role as a Customer Care representative interacting with customers as a frontline agent.
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Sameh Adel Education Details

Frequently Asked Questions about Sameh Adel

What company does Sameh Adel work for?

Sameh Adel works for Vodafone

What is Sameh Adel's role at the current company?

Sameh Adel's current role is Sales / Performance Manager.

What schools did Sameh Adel attend?

Sameh Adel attended Culture And Science City.

Who are Sameh Adel's colleagues?

Sameh Adel's colleagues are Narayan Gurumurthy, Sashilta Lal, Roy Lysaght, Karim Elbadawy, Prince W., Kishan Vekaria, Jobrecuiter Talenthunt.

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