Customer Lead for Data & AI SolutionsAs a Customer Lead specializing in the Data & AI workstream, I oversee mission-critical solutions for Microsoft Enterprise customers. My expertise lies in the following technologies:SQL Server on Azure VMsAzure SQL DB's Azure Cosmos DBAzure Synapse Azure Data Factory More recently: FabricAzure OpenAI Copilot Duties and Responsibilities:- Solution Health Leadership: Leading a dedicated team unit responsible for ensuring the overall health and stability of customer solutions.- Strategic Planning: Create and execute Customer Success Plans // Delivery Plans.- Proactive Maintenance: Maintain solution stability through proactive measures and promote new technologies to enhance existing solutions.- Responsive Support: Providing around-the-clock support for mission-critical application issues.- Contract Deliveries: Planning and execute long-term service deliveries, assisting pre-sales in new opportunities. - Executive Engagement: Conducting periodic executive updates and reviews on service delivery.In summary, my role combines technical expertise, strategic planning, and responsive support to drive successful outcomes for our valued customers.

Provide in-depth technical support for customer service delivery via telephone, written correspondence, or electronic service regarding technically complex escalated problems identified in Microsoft SQL ServerUse debugging tools and advanced troubleshooting to analyze problems and develop solutions to meet customer needs.Determine the best approach for resolving complex technical issues that will yield the desired turn-around time and optimal customer solution while minimizing the impact to the customer.Engage and collaborate with other Microsoft groups, including escalation teams and the R&D Team, in gaining resolution to critical, complex issues.Provide exceptional customer service in politically charged environments. Maintain strong working knowledge of all related products, technologies and upcoming releases. Take proactive ownership in identifying and recommending product improvements in key product areas based on key data points.

Handling monitoring & market raised Incidents / Service RequestsMaintaining system stability / availability across 5 different markets with different platforms SQL Server backup & restore / Performance monitoring and diagnostic / SQL Server Integration & Reporting ServicesResponsible for a daily discussion call between Second level DBA group / 3rd level (vendor IBM) DBA group to discuss overall database system health, analyse and resolve any raised issues.Provide Problem Management with preliminary analysis for database related incidents Working with tools like (SQL Redgate / ICINGA / SPLUNK)

Administrating SQL Servers for MANTRAC Group in all group’s ten branchesResponsible for performing daily data integrity checks / health checks across all database servers/ clusters Access management for SSRS reports for group CRM website On hands experience working with SSIS

Mainly providing support to internal in house applications, plus developing new applications as business requires. Working on a Data Warehousing project with an on-site team from TeraData.

Provide instant technical support to Microsoft consumer customers (Windows / Office users) over the phone