▪ Managing and follow-Up the implementation of CBE recommendations For retail branches and All other proximity banking Departments .. Managing and follow-Up the implementation of Internal audit recommendations For retail branches and All other proximity banking Departments .▪ Managing and follow-Up the implementation of CA Group special missions recommendations For retail branches and All other proximity banking Departments .▪ Follow-up All Internal Audit / CBE Past due recommendations and the remeditions in the required processes to cover such Gabs.

▪ Managing Controls over Head Office banking divisions : o Private Bankingo Marketingo Direct saleso Voice of the customerso Digital and Transactional bankingo Communicationo Proximity Banking Support & OPtimizationo Sustainabilityo Retail housing

• Managing the internal controls review processes for 80+ branches across Egypt covering the financial and non-financial activities including the operational activities, regulatory and compliance requirements, security features, HR policies, quality assurance, accounting entries, delegation matrix and approval powers, segregation of duties and authorization limits.• Performing 15+ site visits and 45+ branch assessments on quarterly basis including the CBE's instructions review.• Designed a virtual process for the branch review that allowed the retail controlling team to perform the branch review effectively during the Covid-19's pandemic.• Implemented Internal controls transformation to migrate and digitalize effective and efficient controls with less paperwork.• Performed a fraud operational investigation in various cases and introduced/ modified different controls and processes that significantly enhanced the internal controls efficiency.• In charge on 80+ branch staff's training and coaching for internal controls implementation.

• Assigned to manage the cash and operational activities for Mokattam branch with a special mission to deal with a fraud case via designing and implementing a special relevant control • Succeeded in enhancing the internal audit report rating from the red to the green rating.• Performed a restructure and development actions for the cash and operational Team that positively reflected on enhancing the overall team performance.• Handled the customer complains about an average 10+ clients on daily basis.

• Assigned as the first Head Cash of the branch and established the operation function of the branch till the go live date of the operation.• Managed 2 head counts who are responsible for the main vault and operational activities in addition to the daily and monthly compliance and money laundry reporting.• Reviewed the daily balance sheet and the branch's internal controls implementation.

• Assigned to temporary backup the Head Cash and the Assistant Operations Officer for the Sarayat branch.• Monitored the cash function in addition to the core operations activities performed by 6 headcounts.

• Monitoring the daily and monthly financial and non-financial reports performed by 6 universal tellers.• Managing the issuance process of the LCs, LGs and FIDBCs for 20+ transactions on daily basis.• Delivered 40+ staff training hours on the banking system as a part of the integration post the merger between Egyptian American Bank, Calyon Bank and American Express Bank.

• Handling the daily financial and non-financial transactions of the branch including cash deposits, cash and checks withdrawals, bank drafts, issuing CDs and TDs, telegraphic transfers and outgoing transfers.

• Participated in various external audit assignments in different industries in addition to financial due diligence assignments.