Sameh Youssef Email & Phone Number

Egypt

10th Of Ramadan, Sharkia, Egypt

• Maintained exceptional performance with a target rating of 104% in Q1 2024.
• Exceeded expectations with a customer service rating of 101% in Q4 2023.
• Successfully onboard more than 5 new SMEs customers every quarter.
• Identify potential customers through various channels and engage them to showcase the benefits of our products and services.
• Collaborate with various segments within the bank, including operations, marketing, and product development, to ensure high service quality.
• Uphold ALEXBANK's standards of excellence by delivering prompt and efficient service to customers.

Cairo, Egypt

• Proactively identified any issues or challenges faced by customers and escalated them to supervisors for prompt resolution.
• Monitored the performance of the customer service team, reviewed their interactions with customers, and corrected any mistakes or deviations from established protocols.
• Provided input and suggestions for process improvements to enhance the customer experience.
• Listened attentively to customer complaints and empathized with their situation.
• Followed up with customers to ensure that their concerns have been addressed satisfactorily.
• Participated in quality assurance activities to identify areas for improvement and implement corrective actions.

Cairo, Egypt

• Conducted thorough market research to identify trends, customer preferences, and competitor strategies.
• Implemented SEO best practices that improved the website's search engine ranking by 20% within six months.
• Develop comprehensive digital marketing strategies aligned with business objectives.
• Successfully launched a series of digital ad campaigns that increased website traffic by 40% and customer engagement by 30%.
• Coordinated with the moderation team to ensure all marketing content adhered to compliance and brand guidelines, reducing compliance issues by 15%.
• Monitor campaign performance using analytics tools, adjusting strategies to maximize ROI.

Egypt

• Identified and evaluated potential business opportunities in the market to drive revenue growth.
• Established and maintained long-term relationships with key clients, leading to a 15% increase in client retention rate.
• Cultivated and maintained strong relationships with existing clients and partners, as well as established new connections within the industry.
• Drove the company's market expansion initiatives through targeted outreach and networking efforts.
• Monitored and analyzed sales and marketing performance metrics to identify areas for improvement and optimize strategies.
• Collaborated with the marketing team to launch a successful social media campaign, driving a 50% increase in website traffic and lead generation.

• Ensured that all 18K gold jewelry items undergoing the polishing process meet the company's quality standards.
• Supervised and led a team of polishing technicians to ensure efficient and effective operations.
• Developed and implemented standard operating procedures (SOPs) for the polishing process to ensure consistency and quality.
• Collaborated with other departments, such as production, quality control, and design, to address any issues or concerns related to the polishing process.
• Conducted regular inspections of finished jewelry items to ensure they meet the company's quality specifications.- Lead and supervise the polishing team, assigning tasks, setting production goals, and managing work.