Sameh Youssef Email and Phone Number
Experienced banking professional with a strong track record of over 5 years, excelling in relationship-building, customer service, sales, business development, and marketing. During my tenure at ALEXBANK, I surpassed performance expectations. In the last three quarters, I achieved more than 100% of my target. Skilled in fostering solid client relationships, driving revenue growth, and implementing cost-saving strategies, I also bring valuable experience in marketing to the table.My skill set includes adept negotiation, analytical thinking, and effective customer relationship management, all of which contribute to operational improvements and cost savings while simultaneously boosting profits. I leverage my expertise in financial products, business development, and customer satisfaction to drive revenue growth and ensure client success.Known for my ability to resolve problems, enhance customer satisfaction, and lead overall operational enhancements, I consistently deliver cost savings and revenue increases. I am deeply committed to pioneering innovations within the challenging banking industry.Feel free to reach out to me directly at:Email: sameh.sayedy@gmail.comPhone: +201064335330
Abu Dhabi Commercial Bank - Egypt
View- Website:
- adcb.com.eg
- Employees:
- 418
-
Senior Branch Relationship OfficerAbu Dhabi Commercial Bank - EgyptEgypt
-
Customer Service OfficerAlexbank Mar 2022 - Present10Th Of Ramadan, Sharkia, Egypt• Maintained exceptional performance with a target rating of 104% in Q1 2024.• Exceeded expectations with a customer service rating of 101% in Q4 2023. • Successfully onboard more than 5 new SMEs customers every quarter. • Identify potential customers through various channels and engage them to showcase the benefits of our products and services.• Collaborate with various segments within the bank, including operations, marketing, and product development, to ensure high service quality.• Uphold ALEXBANK's standards of excellence by delivering prompt and efficient service to customers.• Utilize effective sales techniques to promote and sell the bank's retail and liability products.• Build and maintain strong relationships with existing customers to foster loyalty and satisfaction.• Regularly follow up with clients to assess their needs and offer personalized financial solutions. -
Senior Customer Service RepresentativeAlexbank Apr 2020 - Feb 2022Cairo, Egypt• Proactively identified any issues or challenges faced by customers and escalated them to supervisors for prompt resolution.• Monitored the performance of the customer service team, reviewed their interactions with customers, and corrected any mistakes or deviations from established protocols.• Provided input and suggestions for process improvements to enhance the customer experience.• Listened attentively to customer complaints and empathized with their situation.• Followed up with customers to ensure that their concerns have been addressed satisfactorily.• Participated in quality assurance activities to identify areas for improvement and implement corrective actions.
-
Digital Marketing ManagerKick Off Banking Academy Jan 2018 - Mar 2020Cairo, Egypt• Conducted thorough market research to identify trends, customer preferences, and competitor strategies.• Implemented SEO best practices that improved the website's search engine ranking by 20% within six months.• Develop comprehensive digital marketing strategies aligned with business objectives.• Successfully launched a series of digital ad campaigns that increased website traffic by 40% and customer engagement by 30%.• Coordinated with the moderation team to ensure all marketing content adhered to compliance and brand guidelines, reducing compliance issues by 15%.• Monitor campaign performance using analytics tools, adjusting strategies to maximize ROI.• Developed a data-driven marketing strategy that resulted in a 25% increase in lead generation -
Business Development SpecialistRoi Agency Jan 2019 - Dec 2019Egypt• Identified and evaluated potential business opportunities in the market to drive revenue growth.• Established and maintained long-term relationships with key clients, leading to a 15% increase in client retention rate.• Cultivated and maintained strong relationships with existing clients and partners, as well as established new connections within the industry.• Drove the company's market expansion initiatives through targeted outreach and networking efforts.• Monitored and analyzed sales and marketing performance metrics to identify areas for improvement and optimize strategies.• Collaborated with the marketing team to launch a successful social media campaign, driving a 50% increase in website traffic and lead generation. -
Assistant ManagerL'Azurde Jun 2014 - Sep 2018• Ensured that all 18K gold jewelry items undergoing the polishing process meet the company's quality standards.• Supervised and led a team of polishing technicians to ensure efficient and effective operations.• Developed and implemented standard operating procedures (SOPs) for the polishing process to ensure consistency and quality.• Collaborated with other departments, such as production, quality control, and design, to address any issues or concerns related to the polishing process.• Conducted regular inspections of finished jewelry items to ensure they meet the company's quality specifications.- Lead and supervise the polishing team, assigning tasks, setting production goals, and managing work schedules.- Continuously assess and improve the polishing process to enhance efficiency and productivity.
Sameh Youssef Education Details
-
Accounting
Frequently Asked Questions about Sameh Youssef
What company does Sameh Youssef work for?
Sameh Youssef works for Abu Dhabi Commercial Bank - Egypt
What is Sameh Youssef's role at the current company?
Sameh Youssef's current role is Senior Branch Relationship Officer.
What schools did Sameh Youssef attend?
Sameh Youssef attended Ain Shams University.
Who are Sameh Youssef's colleagues?
Sameh Youssef's colleagues are Omar Khattab, Reham Magdy, Shaza Elhinnawy, Nadeena Ihab, Amr Abdo, Mirna Nabil, Ahmed Tantawy Mba, Prince2®, Pmp®, Mof Certified®.
Not the Sameh Youssef you were looking for?
-
1yahoo.com -
-
Sameh Youssef
Supporting And Providing Innovative Solutions For Energy Management And Supporting Digital Transformation For Different Channels To The End UserEgypt -
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial