Sam Ellis Email & Phone Number

Perth, Western Australia, Australia

Perth, Western Australia, Australia

Perth, Australia

Regulatory role encompassing all areas of dangerous goods transport by air. Main tasks include:Accepting Operator Dangerous Goods ManualsAssessing Operator procedures for the safe carriage of dangerous goods by airIssuing Permissions & ExemptionsIssuing Approvals for dangerous goods training courses and instructorsConducting surveillance auditsConducting port inspections

Perth Airport

Manage and administrate the Airport Management System (AMS)Manage and administrate the Flight Information Displays (FIDS), Eclipsx and Webtracker systemsManage the Qantas interfaceManage the operational & customer experience aspects of the Airport Common Use Service (ACUS)Interrogate and plan the season schedule to ensure adequate terminal resourcesBuild and maintain strong relationships with airline managers & staffLiaise with Airport Coordination Australia (ACA) for… Show more Manage and administrate the Airport Management System (AMS)Manage and administrate the Flight Information Displays (FIDS), Eclipsx and Webtracker systemsManage the Qantas interfaceManage the operational & customer experience aspects of the Airport Common Use Service (ACUS)Interrogate and plan the season schedule to ensure adequate terminal resourcesBuild and maintain strong relationships with airline managers & staffLiaise with Airport Coordination Australia (ACA) for slot management outside of Notice of Capacity constraintsChair Facilitation meetingsManage the Schedule Coordination SystemAssist Perth Airport (PAPL) business leaders with resourcing and system options to streamline operations and suggest ways of optimising operationsLiaise with IT system providers to achieve system updatesLiaise with airlines to provide support and information in regards to planning and FIDSEngage with the Perth Airport IT&T team on behalf of Operations & Customer ExperienceTrain staff and external users of PAPL hosted operational systemsProvide retailers with weekly and monthly schedulesProvide other teams and external customers with reports according to their requirementsProvide data analysis and capacity reports when required to support business cases for terminal project workProvide the Customer Experience team & Projects team with resource plans outside of the ACC scopeUnderstand the Risk Management Framework, Safety Management Framework, EnvironmentalManagement Framework and Aviation Security requirements Show less

Perth Airport

Lead and motivate the AOCC team, providing a clear team vision and setting strategies and goals to deliver the Operations and Customer Experience Business Improvement Plan, promoting a safety and security conscious ethos through application of PAPL’s Risk Management Framework. Develop, manage and monitor standard working procedures, operational procedures, checklists and processes for the AOCC team. Devise and develop initiatives to enhance efficiency and improve service delivery… Show more Lead and motivate the AOCC team, providing a clear team vision and setting strategies and goals to deliver the Operations and Customer Experience Business Improvement Plan, promoting a safety and security conscious ethos through application of PAPL’s Risk Management Framework. Develop, manage and monitor standard working procedures, operational procedures, checklists and processes for the AOCC team. Devise and develop initiatives to enhance efficiency and improve service delivery standards within the AOCC. Liaise with internal and external stakeholders and providing relevant outputs as required. Provide feedback on relevant PAPL project briefs and other supporting documentation as necessary. Ensure that day-to-day safety and service delivery issues relating to the management and operation of the airport are appropriately investigated and addressed by the team. Liaise with other operational section heads such as Safety, Security, Emergency and Risk and Customer Delivery to ensure that operations are maintained to a safe and satisfactory level/standard. Work with internal stakeholders and business partners on the identification and delivery of operational safety and service improvement initiatives. Represent PAPL in liaison with aviation industry, government and external agencies in relation to airport operations and safety management. Contribute to maintaining a positive and performance focused workplace culture within the team through effective implementation of PAPL’s HR policies, systems and procedures. Build strong business relationships with internal and external customers and stakeholders within responsibility area and otherwise assist to enhance PAPL’s business reputation. Show less

Perth Airport

Manage and administrate the Airport Management System (AMS)Manage and administrate the Flight Information Displays (FIDS), Eclipsx and Webtracker systemsManage the Qantas interfaceInterrogate and plan the season schedule to ensure adequate terminal resourcesBuild and maintain strong relationships with airline staffLiaise with Airport Coordination Australia (ACA) regarding new slotsChair FAL (Airline and ACA) meetingsTactically manage the Schedule Coordination… Show more Manage and administrate the Airport Management System (AMS)Manage and administrate the Flight Information Displays (FIDS), Eclipsx and Webtracker systemsManage the Qantas interfaceInterrogate and plan the season schedule to ensure adequate terminal resourcesBuild and maintain strong relationships with airline staffLiaise with Airport Coordination Australia (ACA) regarding new slotsChair FAL (Airline and ACA) meetingsTactically manage the Schedule Coordination SystemAssist Perth Airport business leaders with resourcing and system optionsLiaise with SITA and other system providers to achieve system updatesLiaise with airlines to provide support and information in regards to planning and FIDSEngage with the Perth Airport IT&T team on behalf of OperationsTrain staff and external users of PAPL hosted operational systemsProvide retailers with weekly and monthly schedulesProvide other departments and external customers with reports according to their requirementsProvide the Customer Experience team with resource plans outside of the ACC scopeUnderstand the Risk Management Framework, Safety Management Framework, EnvironmentalManagement Framework and Aviation Security requirements Show less

Perth Airport

Managed and administrated the AMS systemManaged and administrated the FIDS, Eclipsx and Webtracker systemsAssisted PAPL business leaders with resourcing and system optionsLiaised with systems providers to achieve timely system updatesLiaised with airlines to provide support and information in regards to seasonal planningProvided resource plans outside of the ACC scopeEngaged with the PAPL IT&T team on behalf of OperationsSupported the Senior Manager TLO with high… Show more Managed and administrated the AMS systemManaged and administrated the FIDS, Eclipsx and Webtracker systemsAssisted PAPL business leaders with resourcing and system optionsLiaised with systems providers to achieve timely system updatesLiaised with airlines to provide support and information in regards to seasonal planningProvided resource plans outside of the ACC scopeEngaged with the PAPL IT&T team on behalf of OperationsSupported the Senior Manager TLO with high level reviews of terminal infrastructure capabilityBuilt and maintained strong relationships with internal and external stakeholders Show less

Perth Airport

Lead by example by demonstrating a good understanding of the company values and visionDemonstrated excellent customer serviceMonitored critical customer service touch pointsActed as Chief WardenDeveloped a staff member performance matrix to record discussions with staffCompleted performance development reviews in a timely mannerBuilt strong business relationships with internal and external customers and stakeholdersLiaised with AFP and Air Services… Show more Lead by example by demonstrating a good understanding of the company values and visionDemonstrated excellent customer serviceMonitored critical customer service touch pointsActed as Chief WardenDeveloped a staff member performance matrix to record discussions with staffCompleted performance development reviews in a timely mannerBuilt strong business relationships with internal and external customers and stakeholdersLiaised with AFP and Air Services AustraliaProvided first aid when required until emergency services attendedEnsured that the Passenger Terminal Team operated as a cohesive groupEnsured efficient staff roster management and workforce planningWorked with Commercial Services team to ensure profit from terminals was maximisedWorked with Commercial Services to ensure all revenue leakage was identified and preventedImplemented PAPL’s safety management systemsPromoted a safety and security conscious culture amongst the teamParticipated in development and review of Risk RegistersComplied with daily checklist, handover sheets and sighting fileComplied with training needs as identified by the Training CoordinatorPromoted an environmentally conscious culture Show less

Perth Airport

Initiated airport emergency proceduresManaged and allocated aircraft bay resourcesManaged and allocated other resources throughout the terminalEnsured that the facilities were safe and secureDeveloped and implemented a sighting fileLiaised with AFPLiaised with Air Services AustraliaLiaised with ARFFMonitored CCTV and responded to alarm systemsLiaised with airlines, stakeholders and other customers of Perth AirportLiaised with the Airside Safety team and… Show more Initiated airport emergency proceduresManaged and allocated aircraft bay resourcesManaged and allocated other resources throughout the terminalEnsured that the facilities were safe and secureDeveloped and implemented a sighting fileLiaised with AFPLiaised with Air Services AustraliaLiaised with ARFFMonitored CCTV and responded to alarm systemsLiaised with airlines, stakeholders and other customers of Perth AirportLiaised with the Airside Safety team and coordinated aircraft movements where requiredProvided administrative support to the Terminal Operations teamAssisted with car park intercom calls when requiredImported flight schedules to AMSDeveloped an understanding of security and emergency proceduresResponded to calls for assistance from terminal users and the publicProvided customer service to all airport customers Show less

Perth Airport

Managed and coordinated day-to-day aircraft movementsSupervised airport operations and ground handling staffEnsure KPI’s of ground handlers and suppliers are metCoordinated paperwork requirements with air crewMaintained communication with aircraftConducted and compiled surveys with staff on behalf of contract companiesProvided breakdown of local costings to the finance departmentOperated as Loadmaster on charters and calculated aircraft weight and balance for flight… Show more Managed and coordinated day-to-day aircraft movementsSupervised airport operations and ground handling staffEnsure KPI’s of ground handlers and suppliers are metCoordinated paperwork requirements with air crewMaintained communication with aircraftConducted and compiled surveys with staff on behalf of contract companiesProvided breakdown of local costings to the finance departmentOperated as Loadmaster on charters and calculated aircraft weight and balance for flight crewResearched requirements and limitations for flights to new portsProvided support to pilots, cabin crew and engineersLiaised with external service providers to ensure that flights were adequately equippedMaintained statistics databases Show less

Perth Airpot

Provided customer services to all Qantas customersManaged mishandled baggage for Qantas and partner airline customersResolved conflict between customers and Qantas in regards to mishandled baggageManaged lost propertyCheck-in servicesService desk dutiesCoordinated Jetstar check-in and departuresCash handlingReservations duties for Jetstar

Perth Airport

Supervised contractors and ground handling staffEnsured smooth turnarounds for flightsResolved reservation and ticketing errorsEnsured Service Level Agreements were met by contractors and staffCompleted pre-flight and post-flight paperwork

Perth Airport

Passenger servicesOrganise services for Business and First Class passengersReservations and ticket issueEnsure KPI’s met by contractors and suppliersEnsure Service Level Agreements met by contractors

Perth Airport

Customer Service SupervisorBusiness continuity procedures (IT systems)Responsible for turnarounds of approximately 60 international flights each week including Emirates, Singapore Airlines and Malaysia AirlinesBaggage servicesStaff trainingSLA and KPI reporting

Perth Airport

Passenger servicesLoad controlCustomer Service SupervisorSetup Perth port for Virgin Blue (Virgin Australia) inaugural operations

Perth Airport

FBO support for private jetsCustoms and quarantine facilitationVIP client and passenger facilitationRadio communication officerRamp operations