Sam Ellis Email & Phone Number

Perth, Western Australia, Australia

Perth, Western Australia, Australia

Perth, Australia

Regulatory role encompassing all areas of dangerous goods transport by air. Main tasks include:Accepting Operator Dangerous Goods ManualsAssessing Operator procedures for the safe carriage of dangerous goods by airIssuing Permissions & ExemptionsIssuing Approvals for dangerous goods training courses and instructorsConducting surveillance auditsConducting.

Perth Airport

Manage and administrate the Airport Management System (AMS)Manage and administrate the Flight Information Displays (FIDS), Eclipsx and Webtracker systemsManage the Qantas interfaceManage the operational & customer experience aspects of the Airport Common Use Service (ACUS)Interrogate and plan the season schedule to ensure adequate terminal resourcesBuild.

Perth Airport

Lead and motivate the AOCC team, providing a clear team vision and setting strategies and goals to deliver the Operations and Customer Experience Business Improvement Plan, promoting a safety and security conscious ethos through application of PAPL’s Risk Management Framework. Develop, manage and monitor standard working procedures, operational procedures.

Perth Airport

Manage and administrate the Airport Management System (AMS)Manage and administrate the Flight Information Displays (FIDS), Eclipsx and Webtracker systemsManage the Qantas interfaceInterrogate and plan the season schedule to ensure adequate terminal resourcesBuild and maintain strong relationships with airline staffLiaise with Airport Coordination Australia.

Perth Airport

Managed and administrated the AMS systemManaged and administrated the FIDS, Eclipsx and Webtracker systemsAssisted PAPL business leaders with resourcing and system optionsLiaised with systems providers to achieve timely system updatesLiaised with airlines to provide support and information in regards to seasonal planningProvided resource plans outside of.

Perth Airport

Lead by example by demonstrating a good understanding of the company values and visionDemonstrated excellent customer serviceMonitored critical customer service touch pointsActed as Chief WardenDeveloped a staff member performance matrix to record discussions with staffCompleted performance development reviews in a timely mannerBuilt strong business.

Perth Airport

Initiated airport emergency proceduresManaged and allocated aircraft bay resourcesManaged and allocated other resources throughout the terminalEnsured that the facilities were safe and secureDeveloped and implemented a sighting fileLiaised with AFPLiaised with Air Services AustraliaLiaised with ARFFMonitored CCTV and responded to alarm systemsLiaised with.

Perth Airport

Managed and coordinated day-to-day aircraft movementsSupervised airport operations and ground handling staffEnsure KPI’s of ground handlers and suppliers are metCoordinated paperwork requirements with air crewMaintained communication with aircraftConducted and compiled surveys with staff on behalf of contract companiesProvided breakdown of local costings.

Perth Airpot

Provided customer services to all Qantas customersManaged mishandled baggage for Qantas and partner airline customersResolved conflict between customers and Qantas in regards to mishandled baggageManaged lost propertyCheck-in servicesService desk dutiesCoordinated Jetstar check-in and departuresCash handlingReservations duties for Jetstar

Perth Airport

Supervised contractors and ground handling staffEnsured smooth turnarounds for flightsResolved reservation and ticketing errorsEnsured Service Level Agreements were met by contractors and staffCompleted pre-flight and post-flight paperwork

Perth Airport

Passenger servicesOrganise services for Business and First Class passengersReservations and ticket issueEnsure KPI’s met by contractors and suppliersEnsure Service Level Agreements met by contractors

Perth Airport

Customer Service SupervisorBusiness continuity procedures (IT systems)Responsible for turnarounds of approximately 60 international flights each week including Emirates, Singapore Airlines and Malaysia AirlinesBaggage servicesStaff trainingSLA and KPI reporting

Perth Airport

Passenger servicesLoad controlCustomer Service SupervisorSetup Perth port for Virgin Blue (Virgin Australia) inaugural operations

Perth Airport

FBO support for private jetsCustoms and quarantine facilitationVIP client and passenger facilitationRadio communication officerRamp operations