Sam Forde Email & Phone Number

Stuttgart, Baden-Württemberg, Germany

As a Merchant Support Manager with over 7 years of experience, I am dedicated to providing exceptional service to our valued merchant partners. I have a proven track record of building strong relationships with merchants, working collaboratively with cross-functional teams, and driving operational efficiency.In my current role at Zapiet, I lead a team of 20 support specialists in providing timely and effective support to merchants across multiple channels, including phone, email, and chat. I work closely with our merchants to understand their unique needs and provide tailored solutions to help them succeed.I am passionate about delivering exceptional customer service and thrive in fast-paced, dynamic environments. I am skilled in managing multiple priorities, and I'm committed to driving results that positively impact our merchants and the overall success of the business.

Cardiff

As an Inventory Specialist, you and your team have the incredible responsibility of ensuring products take the final step in the supply chain: getting into customers’ hands. You’re in charge of the store’s entire inventory — products, parts, tools, supplies and everything else. You make sure your team has the support, knowledge and resources required to maintain product availability, complete inventory tasks and keep the stockroom organised as new products arrive. You’re in constant contact with the management and leadership teams, sharing data about the status of products and parts. And when exciting new products arrive, you’re the first to open them up and present them to the entire store team. Apple makes the products, but you make it happen by being ready to place our products in customers’ hands.

Cardiff, United Kingdom

Ensure accuracy and loss prevention in a high paced and exciting retail environment.

Cardiff, United Kingdom

PHP & MySql development with a heavy influence on OS Commerce sites.

I took over the management of the University radio station in March 2009. I lead a team of student to rebuild the station and established a 24-hour broadcasting service. Through hard work and leadership, the station may an impact upon local listenership. Consistently I held talks with a local FM radio station where I negotiated a deal to broadcast on their frequency for 3 hours a day from 3pm to 6pm.I also worked as a journalist and photographer at music and culture festivals around the UK; receiving regular invites to press announcements. My work was published in a regional newspaper as well as online via the radio station website.

I was selected to run a university event in the style of X-Factor. I initially was set up the technical ability to film and broadcast the event live over a micro-website I had created. Due to my natural leadership qualities I became the Producer of the events and directed the camera work. I also adopted the role as chief editor with my worked being nominated for "Best Live Show" in the NASTA awards, receiving a highly commended award.

Overseen the conception and implementation of websites, web marketing and email services for clients in the music industry.

Bsc (Hons), Accounting

Activities and Societies: Students union

Bsc, Accounting