Samuel Frowde Email & Phone Number

London, England, United Kingdom

- Managing concurrent projects of various sizes, preemptively taking measures to ensure projects stay on track. - Analysing and monitoring client data to draw insights and optimisations, communicating these findings in a timely professional manner. - Organising and managing operational and strategic business reviews.- Developing and maintaining a deep understanding of our clients’ business drivers and goals.- Acting as the voice of the client internally to ensure issues are resolved and followed-up.- Liaise with internal teams to ensure client needs are being met, coordinating with Support, Professional Services, PM’s, Finance and Product teams.- Identifying key barriers and any core problems that may affect efficient app updates/migrations and applying logical problem solving skills in order to deal with complex situations- Partner with heads of departments to manage customer success metrics and expectations.- Monitor and measure NPS and taking corrective action to remedy any concerns.

London, England, United Kingdom

Provide hardware and software support on all Apple devices, and convey this information at an understandable and digestible level to customers and colleagues. This role requires not only excellent customer focus skills (95% net customer promotor YTD) but an enhanced knowledge of all products and services developed by Apple. With a strong focus on Mac (but not limited to) this role requires accurately and effectively troubleshooting and resolving all hardware or macOS, iPadOS, iOS, tvOS, watchOS or Airport network system issues using all available internal resources. Often working in a busy environment, the following displayed competencies are key to succeed in this role:- Decision quality - Managing complexity - Resourcefulness - Situational adaptability - Tech savvy - Being resilient - Collaborates - Action oriented

Plymouth, United Kingdom

In this role I was responsible for identifying and resolving a vast range of challenging customer issues, from network reliability to hardware failures. Using extensive Apple hardware and software knowledge, and my refined interpersonal skills, my task was to convey to the customer the cause of the issue and the solution within a 15 minute window with often limited information, in a very busy high-pressure environment. I mentored and collaborated with others, helping to identify areas of opportunity for our team and was part of several employee forums offering support and development opportunities to the wider store. My own development was a continuous focus and I was recognised in the following areas:- Action oriented approach- Managing ambiguity - Collaboration - Effective communication - Managing complexity - Managing conflict - Decision quality - Resilience - Driving results - Situational adaptability - Tech savvy I found great success in this role when helping others, and I was able to affectively do so in three different cities with three vastly different teams, each with their own challenges and opportunities. The invaluable training and experience within this role at Apple has not only benefited me in my career but my personal life also.

Plymouth, United Kingdom

No longer funded by the National Lottery, my role was to produce and manage a Crowdfunder campaign for Peninsula Arts in Plymouth. Primarily focused around digital marketing skills learnt from core university models, this was a great opportunity to test myself.➢ Social Media – Created various social media channels of which it was my sole responsibility to manage. Created a marketing strategy which utilised email marketing as per the target demographic. ➢ Communication – Dealt with colleagues within various departments, donators, local businesses, suppliers and partner organisations (Crowdfunder) simultaneously to focus strategies and meet targets.➢ Project Management – Created a Digital Marketing Strategy for the whole process of the campaign, as well as creating a document detailing the required process for continued success once my internship came to an end.➢ Dependability – Trusted with the creation of the Crowdfunder campaign and the allocation of donation awards. Solely responsible for raising £4000 of donations towards the Peninsula Arts project.

Bridgwater, Somerset

My role for Custom Labels varied, from manufacturing to social media management and website design. A pre-university role, I was able to define my interest in business which lead to the undertaking of my marketing degree. ➢ Innovation– Learnt new skills in social media management using my interest in business and social media at college and converted them into active and engaging social media channels using product knowledge and social media awareness. Liaised with the Managing Director regarding targets and expectations. ➢ Self-development – Learnt how to create engaging websites using new programs, adapting to changes and demands from both the company and consumer feedback.

Customer Service, cash handling, stock rotation, cleaning, promotion. This role was primarily weekend work while studying at college.

Taunton, United Kingdom

The Castle Hotel, based in Taunton Somerset, is prestigious hotel with a strong reputation for excellent customer service and guest management. My role within the hotel varied, from bar management, admin work, to events. ➢ Flexibility – Managed a range of roles within The Castle Hotel at a moment’s notice, from bar management at peak times, admin work at the main desk and hospitality roles (hosting, serving, organising) at events such as weddings and conferences. ➢ Interpersonal – Welcomed and served VIP guests such as sports teams and celebrities with professionalism.➢ Organisation – Ensured stock levels were updated and managed in order to maximise efficiency between both bars in the hotel. Preparation was key in this role as customer traffic varied significantly during peak times and throughout holiday periods. ➢ Leadership– Coached new members of staff in the etiquette and expectations of The Castle Hotel employees, as well as train new baristas and bar staff. I would regularly liaise with the owner of the hotel to update him on progress and bar performance.

Ba (Hons) Marketing, Business/Marketing

Activities and Societies: Plymouth Snowriders Business Society Marketing Society

A-Level, Business, Geography And English Language And Literature

At Richard Huish College I studied English Language and Literature, which enabled me to improve my written English as well as allowing me.